METHOD AND SYSTEM FOR CROSS-PLATFORM REAL TIME DECISION MAKING

• US 20120166386A1
• Filed: 12/22/2010
• Published: 06/28/2012
• Est. Priority Date: 12/22/2010
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Friedman, Gil, Naor, Amir
• Granted Patent: US 9,569,542 B2
• Time in Patent Office: Days
• US Class Current: 707/607
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9536 Search customisation based on social or collaborative filtering
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

According to some embodiments, a system includes a business data provider, collaboration platform, a user client device, and a web application server interfacing with the business data provider, the user client device, and the collaboration platform. In some embodiments, the user client device communicates with the web application using a markup language to request and receive business data and collaboration data from the business data provider and the collaboration platform, respectively.

Claims

1. A computer implemented method, comprising:

receiving, by a web application server, a request from a user client device for business data associated with a customer, the request being in a markup language and including location data of the user client device;

generating a query for the business data associated with the user;

querying a business data provider for the business data associated with the customer;

receiving, as a result of the querying, the business data associated with the customer from the business data provider;

filtering the result of the querying based on the location data of the user client device; and

providing, by the web application server, the filtered business data associated with the customer in the markup language to the user client device.

2. The method of claim 1, wherein the markup language is HyperText Markup Language.

3. The method of claim 1, wherein the web application server performs the filtering.

4. The method of claim 1, wherein the filtered business data provided to the user client device in the markup language is rendered as an interactive map on the user client device.

5. The method of claim 4, wherein the filtered business data includes contact information for the customer and the interactive map includes an indication of a location for the customer in relation to the user client device.

6. The method of claim 1, further comprising:

receiving, by the web application server, business data search criteria from the user client device;

applying the business search criteria to the filtered business data to produce a second filtered result associated with the customer; and

providing, by the web application server, the second filtered result associated with the customer in the markup language to the user client device.

7. The method of claim 1, wherein the business data provider is at least one of a database and a web service.

8. A computer implemented method, comprising:

receiving, by a web application server, a request from a user client device for collaborative business data associated with a customer of a user, the request being in a markup language and including an identifier of the customer;

sending, to a collaboration platform, a request for the collaborative business data associated with the customer including the identifier of the customer;

receiving, in reply to the request, the collaborative business data associated with the customer from the collaboration platform; and

providing, by the web application server, the collaborative business data associated with the customer in the markup language to the user client device.

9. The method of claim 8, wherein the collaborative business data includes at least one of messaging data, voice data, video data, presence data, contact data, calendaring data, and team collaboration data.

10. The method of claim 8, wherein the web application server further provides a mapping service relating the identifier of the customer to the collaborative business data.

11. The method of claim 8, wherein the markup language is HyperText Markup Language.

12. The method of claim 8, further comprising:

receiving a new entry to the collaborative data from the user client device in the markup language; and

serving, by the web application server, the new entry to the collaborative data from the user client device to the collaboration platform.

13. A system, comprising:

a web application server interfacing with a business data provider and a user client device, the web application server being operative to;

receive a request from the user client device for business data associated with a customer, the request being in a markup language and including location data of the user client device;

generate a query for the business data associated with the customer;

query the business data provider for the business data associated with the customer;

receive, as a result of the querying, the business data associated with the customer from the business data provider;

filter the result of the querying based on the location data of the user client device; and

provide the filtered business data associated with the user in the markup language to the user client device.

14. The system of claim 13, wherein the markup language is HyperText Markup Language.

15. The system of claim 13, wherein the filtered business data provided to the user client device in the markup language is rendered as an interactive map on the user client device.

16. The system of claim 15, wherein the filtered business data includes contact information for the customer and the interactive map includes an indication of a location for the customer in relation to the user client device.

17. The system of claim 13, wherein the web application server further operates to:

receive business data search criteria from the user client device;

apply the business data search criteria to the filtered business data to produce a second filtered result; and

provide the second filtered result associated with the customer in the markup language to the user client device.

18. The system of claim 13, wherein the business data provider is at least one of a database and a web service.

19. A system, comprising:

a web application server interfacing with a collaboration platform and a user client device, the web application server being operative to;

receive a request from a user client device for collaborative business data associated with a customer of a user, the request being in a markup language and including an identifier of the customer;

send, to the collaboration platform, a request for the collaborative business data associated with the customer including the identifier of the customer;

receive, in reply to the request, the collaborative business data associated with the customer from the collaboration platform; and

provide the collaborative business data associated with the customer in the markup language to the user client device.

20. The system of claim 19, wherein the collaborative business data includes at least one of messaging data, voice data, video data, presence data, contact data, calendaring data, and team collaboration data.

21. The system of claim 19, wherein the web application server is further operative to:

provide a mapping service relating the identifier of the customer to the collaborative business data.

22. The system of claim 19, wherein the markup language is HyperText Markup Language.

23. The system of claim 19, wherein the web application server is further operative to:

receive a new entry to the collaborative data from the user client device in the markup language; and

serving, by the web application server, the new entry to the collaborative data from the user client device to the collaboration platform.