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Wireless Device Expert System

  • US 20120166874A1
  • Filed: 12/27/2010
  • Published: 06/28/2012
  • Est. Priority Date: 12/23/2010
  • Status: Abandoned Application
First Claim
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1. A diagnostic system for diagnosing faults in a wireless device, the diagnostic system comprising:

  • a processor;

    a module interface communicatively coupled to the processor and configured to communicatively couple the processor to a plurality of diagnostic modules;

    an input/output module communicatively coupled to the processor and configured to communicatively couple the processor to a user testing the wireless device;

    a tangible storage medium having stored thereon a data repository, the data repository configured to correlate wireless device faults with probable causes;

    the tangible storage medium further having stored thereon software instructions executable by the processor that, when executed, are configured to instruct the processor to;

    receive a complaint from the user, the complaint comprising data and attributes;

    compare the complaint data and complaint attributes respectively to records of the data repository, and based on the comparison, select one or more diagnostic modules to query for a proposed resolution;

    provide at least one of the complaint data or complaint attributes to the selected module or modules over the module interface;

    receive from the module, over the module interface, a diagnostic report including at least one proposed resolution;

    ranking the proposed resolutions according to probable causation of the complaint; and

    providing to the user, over the input/output module, a recommended resolution.

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