SYSTEM, PROGRAM, AND METHOD FOR COLLECTING ERRORS WHICH OCCUR WHILE A USER USES A COMPUTER
First Claim
1. A computing system including a processor and memory configured to perform operations comprising:
- collecting log information on an operating environment including an operating procedure from a computing device associated with a user;
accumulating the collected log information;
identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and
providing the user with the second operating procedure included in the searched log information.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, computer program product, and computer system for collecting errors which occur while a user uses a computer includes collecting log information on an operating environment including an operating procedure from a computing device associated with a user; accumulating the collected log information; identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and providing the user with the second operating procedure included in the searched log information.
-
Citations
27 Claims
-
1. A computing system including a processor and memory configured to perform operations comprising:
-
collecting log information on an operating environment including an operating procedure from a computing device associated with a user; accumulating the collected log information; identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and providing the user with the second operating procedure included in the searched log information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A computer program product residing on a computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:
-
collecting log information on an operating environment including an operating procedure from a computing device associated with a user; accumulating the collected log information; identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and providing the user with the second operating procedure included in the searched log information. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
-
-
19. A computer-implemented method comprising:
-
collecting log information on an operating environment including an operating procedure from a computing device associated with a user; accumulating the collected log information; identifying, from the log information, a second operating procedure similar to the operating procedure, wherein the second operating procedure had an error occur and no longer includes the error, in response to receiving the log information corresponding to the operating procedure in which the error occurs; and providing the user with the second operating procedure included in the searched log information. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
-
Specification