DYNAMIC HANDLING OF INSTRUCTIONAL FEEDBACK ELEMENTS BASED ON USAGE STATISTICS

• US 20120166946A1
• Filed: 12/22/2010
• Published: 06/28/2012
• Est. Priority Date: 12/22/2010
• Status: Abandoned Application

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: BOMBOLOWSKY, JENS
• Application Number:
  US12/976,840
• Publication Number:
  US 20120166946A1
• Time in Patent Office: Days
• US Class Current: 715/708
• CPC Class Codes: G06F 9/453 Help systems

Abstract

Historical data representative of past interactions of a user of a computer application with a user interface screen of the computer application can be retained, for example for later analysis to determine whether to present one or more instructional feedback elements associated with the user interface screen or with a user interface element within the user interface screen. Upon detecting a current navigation of the user to the user interface screen, a determination can be made whether to present an instructional feedback element. The instructional feedback element can be presented if the historical data indicate at least one factor suggestive of a need by the user for assistance with the user interface screen or with the user interface element within the user interface screen. The instructional feedback element can be hidden if the historical data do not indicate any of the at least one factors. Computer program products, systems, and methods having similar features are also described.

Claims

1. A computer program product comprising a machine-readable medium storing instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:

retaining historical data representative of past interactions of a user of a software application with a user interface screen of the software application;

detecting, by the at least one processor, a current navigation interaction of the user with the user interface screen;

determining whether to present an instructional feedback element associated with the user interface screen, the determining comprising analyzing whether the historical data comprise a factor suggestive of a need by the user for assistance with at least one of the user interface screen and a user interface element within the user interface screen; and

presenting the instructional feedback element if the historical data comprise the factor and not presenting the instructional feedback element if the historical data do not comprise the factor.

2. A computer program product as in claim 1, wherein the at least one factor is selected from a most recent prior navigation by the user to the screen occurring earlier than a first threshold time before the current navigation, a first metric of unsuccessful prior interactions by the user with the user interface screen or with the user interface element within the user interface screen, and a second metric indicating which fields on the user interface screen are filled and an order in which the fields are filled.

3. A computer program product as in claim 2, wherein the determining further comprises quantifying the first metric of unsuccessful prior interactions by the user, the quantifying comprising at least one of a time spent by the user on the user interface screen exceeding a threshold time, instances of triggering of a warning or error message by the user'"'"'s interactions with the user interface screen, completions the user completes of at least one task associated with the user interface screen or user interface element in an inefficient manner.

4. A computer program product as in claim 1, wherein the determining further comprises applying a complexity parameter associated with the user interface screen or with the user interface element, the complexity parameter being defined at design time and representing an estimation of an expected difficulty the user might have in correctly interacting with or otherwise completing tasks associated with the user interface screen or the user interface element.

5. A computer program product as in claim 1, wherein the determining further comprises applying an importance parameter associated with the user interface screen or with the user interface element, the importance parameter being defined at design time and representing an estimation of how important the user interface screen or user interface element are expected to be in productive use of the software application.

6. A computer program product as in claim 1, wherein the determining further comprises assessing whether a feature of the user interface screen or user interface element were added or changed as part of a new software release, service pack, or update, and if so, presenting the instructional feedback element associated with the user interface screen or user interface element even if the historical data do not indicate a need for presentation of the instructional feedback element.

7. A computer program product as in claim 6, further comprising:

determining whether an addition or change to the feature of the user interface screen or user interface element as part of the new software release, service pack, or update is a major change or a minor change; and

adjusting the historical data to reflect that the user has never before interacted with the user interface screen or user interface element if the addition or change is the major change.

8. A system comprising:

at least one processor; and

at least one machine-readable medium storing instructions that, when executed by the at least one programmable processor, cause the at least one programmable processor to perform operations comprising;

retaining historical data representative of past interactions of a user of a software application with a user interface screen of the software application;

detecting a current navigation of the user to the user interface screen;

determining whether to present an instructional feedback element associated with the user interface screen, the determining comprising presenting the instructional feedback element if the historical data indicate at least one factor suggestive of a need by the user for assistance with the user interface screen or with a user interface element within the user interface screen and not presenting the instructional feedback element if the historical data do not indicate any of the at least one factor suggestive of the need by the user for assistance.

9. A system as in claim 8, wherein the at least one factor is selected from a most recent prior navigation by the user to the screen occurring earlier than a first threshold time before the current navigation, a first metric of unsuccessful prior interactions by the user with the user interface screen or with the user interface element within the user interface screen, and a second metric indicating which fields on the user interface screen are filled and an order in which the fields are filled.

10. A system as in claim 9, wherein the determining further comprises quantifying the first metric of unsuccessful prior interactions by the user, the quantifying comprising at least one of a time spent by the user on the user interface screen exceeding a threshold time, instances of triggering of a warning or error message by the user'"'"'s interactions with the user interface screen, completions the user completes of at least one task associated with the user interface screen or user interface element in an inefficient manner.

11. A system as in claim 8, wherein the determining further comprises applying a complexity parameter associated with the user interface screen or with the user interface element, the complexity parameter being defined at design time and representing an estimation of an expected difficulty the user might have in correctly interacting with or otherwise completing tasks associated with the user interface screen or the user interface element.

12. A system as in claim 8, wherein the determining further comprises applying an importance parameter associated with the user interface screen or with the user interface element, the importance parameter being defined at design time and representing an estimation of how important the user interface screen or user interface element are expected to be in productive use of the software application.

13. A system as in claim 8, wherein the determining further comprises assessing whether a feature of the user interface screen or user interface element were added or changed as part of a new software release, service pack, or update, and if so, presenting the instructional feedback element associated with the user interface screen or user interface element even if the historical data do not indicate a need for presentation of the instructional feedback element.

14. A computer program product as in claim 13, further comprising:

determining whether an addition or change to the feature of the user interface screen or user interface element as part of the new software release, service pack, or update is a major change or a minor change; and

adjusting the historical data to reflect that the user has never before interacted with the user interface screen or user interface element if the addition or change is the major change.

15. A method comprising:

retaining, by at least one processing system, historical data representative of past interactions of a user of a software application with a user interface screen of the software application;

detecting, by the at least one processor, a current navigation of the user to the user interface screen;

determining, by the at least one processor, whether to present an instructional feedback element associated with the user interface screen, the determining comprising presenting the instructional feedback element if the historical data indicate at least one factor suggestive of a need by the user for assistance with the user interface screen or with a user interface element within the user interface screen and not presenting the instructional feedback element if the historical data do not indicate any of the at least one factor suggestive of the need by the user for assistance.

16. A method as in claim 15, wherein the at least one factor is selected from a most recent prior navigation by the user to the screen occurring earlier than a first threshold time before the current navigation, a first metric of unsuccessful prior interactions by the user with the user interface screen or with the user interface element within the user interface screen, and a second metric indicating which fields on the user interface screen are filled and an order in which the fields are filled.

17. A method as in claim 16, wherein the determining further comprises quantifying the first metric of unsuccessful prior interactions by the user, the quantifying comprising at least one of a time spent by the user on the user interface screen exceeding a threshold time, instances of triggering of a warning or error message by the user'"'"'s interactions with the user interface screen, completions the user completes of at least one task associated with the user interface screen or user interface element in an inefficient manner.

18. A method as in claim 15, wherein the determining further comprises applying a complexity parameter associated with the user interface screen or with the user interface element, the complexity parameter being defined at design time and representing an estimation of an expected difficulty the user might have in correctly interacting with or otherwise completing tasks associated with the user interface screen or the user interface element.

19. A method as in claim 15, wherein the determining further comprises applying an importance parameter associated with the user interface screen or with the user interface element, the importance parameter being defined at design time and representing an estimation of how important the user interface screen or user interface element are expected to be in productive use of the software application.

20. A method as in claim 15, wherein the determining further comprises assessing whether a feature of the user interface screen or user interface element were added or changed as part of a new software release, service pack, or update, and if so, presenting the instructional feedback element associated with the user interface screen or user interface element even if the historical data do not indicate a need for presentation of the instructional feedback element.