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SYSTEM AND METHOD FOR PASSIVELY ACQUIRING EXISTING CUSTOMERS' MOBILE PHONE NUMBERS FROM CUSTOMER SERVICE LOGS

  • US 20120169459A1
  • Filed: 01/03/2011
  • Published: 07/05/2012
  • Est. Priority Date: 01/03/2011
  • Status: Abandoned Application
First Claim
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1. A method for an entity to passively acquire an existing customer'"'"'s mobile phone number and/and to link the customer'"'"'s mobile phone number to the customer'"'"'s account without requesting the customer to actively provide customer identifying information, comprising the steps of:

  • capturing the customer'"'"'s mobile phone number when the customer uses a mobile phone to contact the entity;

    checking whether the captured mobile phone number is in a customer database; and

    validating that the customer using the mobile phone number that corresponds to the customer of a particular customer account and associating the captured mobile phone number with the particular customer account.

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