METHOD AND APPARATUS FOR ENROLLING A CUSTOMER IN A SERVICE WHILE PROVIDING LIMITED REQUIRED PERSONAL INFORMATION
First Claim
1. A method of enrolling a customer in a service offered by an entity, comprising the steps of:
- linking an invitation to enroll in a service offered by the entity with a customer'"'"'s mobile phone number;
presenting the invitation to the customer via a communications medium and instructing the customer to enroll from the customer'"'"'s mobile phone; and
capturing the customer'"'"'s response from the customer'"'"'s mobile phone.
3 Assignments
0 Petitions
Accused Products
Abstract
A customer is invited to enroll in a service offered by an entity by linking an invitation to enroll in the service with a customer'"'"'s mobile phone number either before (when the customer'"'"'s mobile phone number is known in advance) or after an enrollment is initiated from the customer'"'"'s mobile phone number (the invitation response is matched to the customer after having been sent). Typically, the enrollment includes a simple request to activate their enrollment from their mobile phone (call/text). The customer'"'"'s response to the enrollment from the mobile phone is logged, matched with a confidence score, and captured as a record of the customer'"'"'s enrollment in the service. Enrollment services with the customer may proceed once the customer is enrolled.
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Citations
16 Claims
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1. A method of enrolling a customer in a service offered by an entity, comprising the steps of:
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linking an invitation to enroll in a service offered by the entity with a customer'"'"'s mobile phone number; presenting the invitation to the customer via a communications medium and instructing the customer to enroll from the customer'"'"'s mobile phone; and capturing the customer'"'"'s response from the customer'"'"'s mobile phone. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for enrolling a customer in a service offered by an entity, comprising:
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a memory that stores computer executable instructions; and a processor that processes the computer executable instructions to perform the steps of; linking an invitation to enroll in a service offered by the entity with a customer'"'"'s mobile phone number; presenting the invitation to the customer via a communications medium and instructing the customer to enroll from the customer'"'"'s mobile phone; and capturing the customer'"'"'s response from the customer'"'"'s mobile phone. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification