MOBILE APPLICATION SURVEYS AND INCENTIVES

• US 20120173305A1
• Filed: 11/29/2011
• Published: 07/05/2012
• Est. Priority Date: 11/29/2010
• Status: Abandoned Application

• Current Assignee: Vivek Bhaskaran
• Original Assignee: Vivek Bhaskaran
• Inventors: Bhaskaran, Vivek
• Application Number:
  US13/306,791
• Publication Number:
  US 20120173305A1
• Time in Patent Office: Days
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A mobile survey system is described herein that leverages users'"'"' appreciation of paid applications and other rewards to incentivize participation in market research surveys. As a user participates in surveys, the system gives the user points that accumulate in an account associated with the user. The points can subsequently be redeemed for paid mobile applications or other incentive compensation, such as products or services. Most application and content stores provide some ability for one user to give another user an application/content or credit for the same as a gift. The system leverages this mechanism to credit users that elect a particular application or content as a reward with the reward of the user'"'"'s choice. Thus, the mobile survey system increases participation in mobile surveys by incentivizing users in ways that are highly relevant to sought after categories of users.

Claims

1. A computer-implemented method to deliver an electronic survey to a user, the method comprising:

receiving from a user a request to take an electronic survey;

identifying the user that submitted the request and accessing profile information associated with the user;

selecting at least one survey to deliver to the user for receiving a survey response;

displaying one or more survey questions in a user interface through which the identified user can respond to each question;

receiving a survey response, where a survey response includes the user'"'"'s answers to each of the displayed survey questions;

determining a reward to assign to the user based on the response received from the user and reward information associated with the selected survey;

associating the determined reward with the profile information associated with the user; and

storing the received survey response and determined reward in a data store,

wherein the preceding steps are performed by at least one processor.

2. The method of claim 1 wherein receiving the survey request comprises receiving the request explicitly via the user opening a survey-taking application.

3. The method of claim 1 wherein receiving the survey request comprises receiving the request implicitly by the fact that a user has registered a user profile and new surveys are available to which the user could respond.

4. The method of claim 1 wherein identifying the user comprises identifying the user based on a username, other logon information, or stored credential information.

5. The method of claim 1 wherein accessing user profile information comprises accessing information that indicates types of surveys the user is interested in and surveys for which the user meets particular participation criteria.

6. The method of claim 1 wherein selecting at least one survey comprises automatically selecting a survey for which the user is eligible based on profile information and one or more survey criteria.

7. The method of claim 1 wherein selecting at least one survey comprises receiving a selection from the user via a user interface of a survey that the user wants to take.

8. The method of claim 1 further comprising, after receiving the survey response, validating the survey response to detect invalid or untrustworthy responses and assign a quality score to the survey response that indicates a determined validity of the response.

9. The method of claim 1 wherein determining the reward comprises determining points associated with the selected survey that are redeemable for applications from an application store, content, or other goods or services.

10. The method of claim 1 wherein determining the reward comprises determining a particular good or service offered as an incentive for providing the survey response.

11. The method of claim 1 wherein associating the determined award comprises adding a points value of the reward to a point count stored in the user'"'"'s profile.

12. The method of claim 1 wherein storing the received survey response and determined reward comprises storing information in a centrally accessible data store that can be retrieved from other devices later to provide reports of survey responses and to redeem rewards.

13. A computer system for hosting mobile application surveys and incentives, the system comprising:

a processor and memory configured to execute software instructions embodied within the following components;

a survey data store that stores one or more surveys created by a researcher for delivering to users from which to obtain survey responses;

a survey creation component that provides an interface through which survey-creating researchers create surveys for delivery to survey-taking users;

a user profile component that stores information describing one or more users that take surveys through the system;

a survey identification component that identifies one or more surveys appropriate for an identified user based on matching criteria specified by each survey-creating researcher for each survey and information associated with the identified user based on the user'"'"'s profile information;

a survey notification component that notifies the identified user when one or more surveys are available for which the user is a match based on the survey criteria;

a survey response component that receives user responses to an identified survey through a user interface provided to the user for taking the identified survey;

a reward component that tracks rewards earned by a user for taking identified surveys and reward redemptions requested by the user for redeeming rewards for goods or services; and

a response reporting component that provides an interface to survey-creating researchers for receiving survey responses from survey-taking users.

14. The system of claim 13 wherein the survey data store includes information for each survey that includes one or more of a set of questions, target user groups for taking the survey, incentives available to those that take the survey, a fee paid to a system operator, and limits on time for taking the survey.

15. The system of claim 13 wherein the survey creation component receives information indicating one or more incentives available to users for taking the survey.

16. The system of claim 13 wherein the user profile component stores reward status information for each user that includes at least one of a count of points or other incentives earned, past redemptions of points, and reward types that the user prefers.

17. The system of claim 13 wherein the survey response component generates a level of confidence in a particular user response to a survey and applies the level of confidence to determine the user'"'"'s reward for taking the survey.

18. The system of claim 13 wherein the reward component tracks a set of points or other denomination of reward in the user'"'"'s profile that indicates a value of the user'"'"'s contributions through survey responses.

19. The system of claim 13 wherein the reward component provides a user interface through which the user can view available rewards and select a reward for which to redeem the user'"'"'s points.

20. A computer-readable storage medium comprising instructions for controlling a computer system to create a survey for receiving responses from users, wherein the instructions, upon execution, cause a processor to perform actions comprising:

receiving a survey creation request from a researcher through a survey creation user interface;

identifying the researcher that submitted the request;

receiving one or more survey questions that define a new survey being submitted by the researcher;

receiving one or more survey criteria that indicate target user types for taking the survey;

determining reward information to associate with the new survey, wherein the reward information specifies a reward a user will receive for taking the survey; and

storing the received survey questions, survey criteria, and determined reward information in a survey definition record associated with the new survey.