ONE NUMBER, INTELLIGENT CALL PROCESSING SYSTEM
First Claim
1. A method of retrieving household data based on an origination identifier, the method comprising, by one or more hardware processors:
- capturing an origination identifier of a communication from a customer;
indexing the captured origination identifier into a master table comprising a plurality of records, each record comprising an association between an origination identifier and a universal database linkage key, wherein each universal database linkage key comprises an index into one or more databases;
retrieving a first universal database linkage key associated with the captured origination identifier from the master table;
indexing the first universal database linkage key into the one or more databases;
retrieving household data associated with the captured origination identifier from the one or more databases; and
communicating the retrieved household data to at least one recipient.
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0 Petitions
Accused Products
Abstract
Systems and methods for retrieving household data based on an origination identifier. In an embodiment, an origination identifier of a communication is captured. The origination identifier is indexed into a master table comprising a plurality of records. Each of the records comprises an association between an origination identifier and a universal database linkage key, and each universal database linkage key comprises an index into one or more databases. A universal database linkage key associated with the captured origination identifier is retrieved and indexed into one or more databases. Household data associated with the captured origination identifier is retrieved from the one or more databases and communicated to at least one recipient.
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Citations
22 Claims
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1. A method of retrieving household data based on an origination identifier, the method comprising, by one or more hardware processors:
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capturing an origination identifier of a communication from a customer; indexing the captured origination identifier into a master table comprising a plurality of records, each record comprising an association between an origination identifier and a universal database linkage key, wherein each universal database linkage key comprises an index into one or more databases; retrieving a first universal database linkage key associated with the captured origination identifier from the master table; indexing the first universal database linkage key into the one or more databases; retrieving household data associated with the captured origination identifier from the one or more databases; and communicating the retrieved household data to at least one recipient. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for retrieving household data based on a origination identifier of a communication, the system comprising:
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one or more hardware processors; a master table comprising a plurality of records, each record comprising an association between an origination identifier and a universal database linkage key, wherein each universal database linkage key comprises an index into one or more databases; and one or more modules that, when executed by the one or more hardware processors, capture an origination identifier, index the captured origination identifier into the master table, retrieve a first universal database linkage key associated with the captured origination identifier from the master table, index the first universal database linkage key into the one or more databases, retrieve household data associated with the captured origination identifier from the one or more databases, and communicate the retrieved household data to at least one recipient. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification