SYSTEM FOR ANALYZING INSTANT MESSAGES AND BROWSING BEHAVIOR OF NON-SPECIFIC USERS IN THE CLOUD WEBSITE

• US 20120173987A1
• Filed: 12/30/2010
• Published: 07/05/2012
• Est. Priority Date: 12/30/2010
• Status: Abandoned Application

• Current Assignee: Yong Chang Chen, Yueh Peng Hung
• Original Assignee: Yong Chang Chen, Yueh Peng Hung
• Inventors: HUNG, Yueh Peng
• Application Number:
  US12/981,838
• Publication Number:
  US 20120173987A1
• Time in Patent Office: Days
• US Class Current: 715/738
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A system for analyzing instant messages and browsing behavior of non-specific users in the Cloud Website utilizes a control system to be built on a Cloud Network. An embedded monitoring code of the control system connects to a business website system for timely monitoring visitors on the website by means of a total Cloud computing technology. A backstage device, a data-retrieving device, and a database device built on a Cloud system of the control system are served to analyze and record the position, the browsing content, the stay time, the searching keyword, and the browsing history of the visitors. A written communication module, an F.M.S. instant video stream module, and a telecommunication module built in a communicating unit of the backstage device are served to timely contact the visitors with an instant video or a short message. Thus, the tendencies and the needs of the users on the website could be well-controlled, so that a person in charge of the website provides an efficient service since the present invention preferably supports the management thereof.

Claims

1. A system for analyzing instant messages and browsing behavior of non-specific users in the Cloud Website comprising:

a control system that includes a Cloud system and an embedded monitoring code;

said Cloud system including a backstage device, a data-retrieving device, and a database device;

said backstage device including a managing unit, a visitor-analysis unit, and a communicating unit;

said database device including a conversation database module and a browsing history database module;

the managing unit including an ID-managing module and an archive-managing module;

said visitor-analysis unit including an IP positioning module, a browse-history-analysis module, a source-analysis module, a visiting time and visiting frequency calculating module, and a visitor'"'"'s keyword analysis module;

said communicating unit including a written communication module, an F.M.S. instant video stream module, and a telecommunication module;

said Cloud system and said embedded monitoring code being in a two-way connection.

2. The system as claimed in claim 1, wherein, said database device includes a canmessage module, a Q&

A database module, and a Smileys database module.

3. The system as claimed in claim 1 or 2, wherein, said embedded monitoring code is connected to said database device;

said database device searches correlated replies recorded in said canmessage module, said Q&

A database module, said conversation database module, and said Smileys database module according to questions raised by users who login in or surf a business website system, whereby said database device actively replies to said questions raised by said users accordingly;

if said database device searches no correlated replies recorded, said browsing history database module timely records said questions and browsing history information of said users and succeedingly sends said information to said communicating unit of said backstage device, so that said database device instantly communicates with said users and replies to said questions online

4. The system as claimed in claim 1, wherein, said managing unit includes an online rings module and a label-and-color-managing module.

5. The system as claimed in claim 1 or 4, wherein, said managing unit of said backstage device marks said users who login or surf said business website system via an ID-managing module, an archive-managing module, said online rings module, and said label-and-color-managing module;

data like IDs of said logining users are recorded and analyzed by said ID-managing module and said archive-managing module;

said online rings module further sets an online ring for said logining user who is originally a non-specific user but afterward becomes a specific user and provides a reminding of an online sound for both said non-specific user and said specific user;

said label-and-color-managing module marks said logining user who is non-specific by divergent labels and colors.

6. The system as claimed in claim 1, wherein, said visitor-analysis unit of said backstage device utilizes said IP positioning module, said browse-history-analysis module, said source-analysis module, said visiting time and visiting frequency calculating module, and said visitor'"'"'s keyword analysis module to analyze and calculate said users that login or surf said business website system;

said IP positioning module positions and records an IP address of said login user;

said browse-history-analysis module, said source-analysis module, said visiting time and visiting frequency calculating module, and said visitor'"'"'s keyword analysis module analyzes and calculates each of said users that logins or surfs said business website system.

7. The system as claimed in claim 1, wherein, said communicating unit of said backstage device utilizes said written communication module, said F.M.S. instant video stream module, and said telecommunication module to instantly communicate with users who login and surf said business website system by a written form, a speech form, or a video form;

said written communication module transforms messages or emails that are sent to a business computer and a business communicatino facility on a service interface into short messages;

said short messages are transmitted back to said backstage device via said communicating unit and thence sent to said service interface via said backstage device;

a controlling code is set in said telecommunication module for connecting to said IP address of said user'"'"'s computer via a mobile device, whereby a business party is able to actively and instantly contact said user that logins and surfs said business website system for a mutual communication and a timely inquiry.

8. A system for analyzing the instant message and the browsing behavior of non-specific users in the Cloud Website comprising:

a service interface that includes at least one business computer and at least one business communication facility;

a control system that includes a Cloud system and an embedded monitoring code;

said Cloud system including a backstage device, a data-retrieving device, and a database device;

said backstage device including a managing unit, a visitor-analysis unit, and a communicating unit;

said database device including a conversation database module and a browsing history database module;

the managing unit including an ID-managing module and an archive-managing module;

said visitor-analysis unit including an IP positioning module, a browse-history-analysis module, a source-analysis module, a visiting time and visiting frequency calculating module, and a visitor'"'"'s keyword analysis module;

said communicating unit including a written communication module, an F.M.S. instant video stream module, and a telecommunication module;

said Cloud system and said embedded monitoring code being in a two-way connection.

a business website system that includes a controlling backstage of said business website and a business website unit;

said business website system and said control system being in a two-way connection;

said controlling backstage of the business website being in a two-way communication with said business computer and said business communication facility of said service interface, respectively;

said controlling backstage of the business website being further combined with said embedded monitoring code of said control system through a two-way connection;

a Cloud Network provided with one end thereof connected to said business website system; and

a user system that includes a plurality of visitor units;

said visitor units being connected to said business website unit of said business website system through said Cloud Network.

9. The system as claimed in claim 8, wherein, said database device includes a canmessage module, a Q&

A database module, and a Smileys database module.

10. The system as claimed in claim 8 or 9, wherein, said embedded monitoring code is connected to the database device;

said database device searches correlated replies recorded in said canmessage module, said Q&

A database module, said conversation database module, and said Smileys database module according to questions raised by users who login in or surf a business website system;

thereby, said database device actively replies to said questions raised by said users accordingly;

if said database device searches no correlated replies recorded, said browsing history database module timely records said questions and browsing history information of said users and succeedingly sends said information to said communicating unit of said backstage device, so that said database device instantly communicates with said users and replies to said questions online.

11. The system as claimed in claim 8, wherein, said managing unit includes an online rings module and a label-and-color-managing module.

12. The system as claimed in claim 8 or 11, wherein, said managing unit of said backstage device marks said users who login or surf said business website system via an ID-managing module, an archive-managing module, said online rings module, and said label-and-color-managing module;

data like IDs of said logining users are recorded and analyzed by said ID-managing module and said archive-managing module;

said online rings module further sets an online ring for said logining user who is originally a non-specific user but afterward becomes a specific user and provides a reminding of an online sound for both said non-specific user and said specific user;

said label-and-color-managing module marks said logining user who is non-specific by divergent labels and colors.

13. The system as claimed in claim 8, wherein, said visitor-analysis unit of said backstage device utilizes said IP positioning module, said browse-history-analysis module, said source-analysis module, said visiting time and visiting frequency calculating module, and said visitor'"'"'s keyword analysis module to analyze and calculate said users that login or surf said business website system;

said IP positioning module positions and records an IP address of said login user;

said browse-history-analysis module, said source-analysis module, said visiting time and visiting frequency calculating module, and said visitor'"'"'s keyword analysis module analyzes and calculates each of users that logins or surfs said business website system.

14. The system as claimed in claim 8, wherein, said communicating unit of said backstage device utilizes said written communication module, said F.M.S. instant video stream module, and said telecommunication module to instantly communicate with users who login and surf said business website by a written form, a speech form, or a video form;

said written communication module transforms messages or emails that are sent to a business computer and a business communicatino facility on a service interface into short messages;

said short messages are transmitted back to said backstage device via said communicating unit and thence sent to said service interface via said backstage device;

a controlling code is set in said telecommunication module for connecting to said IP address of said user'"'"'s computer via a mobile device, whereby a business party is able to actively and instantly contact said user that logins and surfs said business website system for a mutual communication and a timely inquiry.