METHOD AND SYSTEM FOR INTEGRATING A PBX-EQUIPPED CLIENT AND AN ON-DEMAND DATABASE SERVICE
First Claim
1. A computer program product, comprising a non-transitory computer usable medium having a computer readable program code embodied therein, the computer readable program code adapted to be executed to implement a method, the method comprising:
- detecting, in connection with a device with a public branch exchange (PBX) system, an event relating to a call; and
causing communication with an on-demand database, in response to the detection of the event.
1 Assignment
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Accused Products
Abstract
In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
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Citations
20 Claims
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1. A computer program product, comprising a non-transitory computer usable medium having a computer readable program code embodied therein, the computer readable program code adapted to be executed to implement a method, the method comprising:
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detecting, in connection with a device with a public branch exchange (PBX) system, an event relating to a call; and causing communication with an on-demand database, in response to the detection of the event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
a processor for; detecting, in connection with a device with a public branch exchange (PBX) system, an event relating to a call; and causing communication with an on-demand database, in response to the detection of the event. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. The method, comprising:
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detecting, in connection with a device with a public branch exchange (PBX) system, an event relating to a call, utilizing a processor; and causing communication with an on-demand database, in response to the detection of the event.
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Specification