METHODS AND SYSTEMS FOR ANALYZING AND PROVIDING DATA FOR BUSINESS SERVICES

• US 20120185300A1
• Filed: 12/19/2011
• Published: 07/19/2012
• Est. Priority Date: 12/17/2010
• Status: Active Grant

• Current Assignee: Glenn Alan Dildy
• Original Assignee: Glenn Alan Dildy
• Inventors: Kipersztok, Oscar, DILDY, Glenn Alan, Gupta, Arjun, Holm, Jeanne
• Granted Patent: US 9,870,594 B2
• Time in Patent Office: Days
• US Class Current: 705/7.36
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

Apparatus and methods for collecting information may include receiving one or more inputs of information related to a business experience. In addition, the apparatus and methods may include storing the received business information. The methods may also include analyzing the received information to generate one or more targeted recommendations; and forwarding the one or more targeted recommendations to management of the business.

Claims

1. A method for collecting information, comprising:

receiving one or more inputs of information related to a business experience;

storing the received information;

analyzing the received information to generate one or more targeted recommendations; and

forwarding the one or more targeted recommendations to management of the business.

2. The method of claim 1, wherein the information comprises one or more of:

guest demographic information, dining selections, room service orders, activity selections, or product purchases.

3. The method of claim 1, wherein targeted recommendations comprise one of changing services offered by the business, providing advertisements for services offered by the business, changing dining options offered by the business, providing additional dining options offered by the business, and changing amenities provided by the business.

4. The method of claim 1, the one or more targeted recommendations is generated in a report.

5. An apparatus for collecting information, comprising:

a module for receiving one or more inputs of information related to a business experience;

a module for storing the received information;

a module for analyzing the received information to generate one or more targeted recommendations; and

a module for forwarding the one or more targeted recommendations to management of the business.

6. A terminal for collecting information, comprising:

a module configured to receive one or more user inputs of information related to a business experience;

a module configured to store the received information; and

a module configured to perform an action based upon the received information.

7. The terminal of claim 6, wherein the action comprises one or more of presenting a room or restaurant service menu, providing an order for room or restaurant service, turning on a light, turning off a light, adjusting a room temperature, providing directions to a location, ordering tickets to an activity, making a reservation at a restaurant, and purchasing products.

8. The terminal of claim 6, further comprising:

a module configured to store the received information in association with a user who provided the information.

9. The terminal of claim 8, further comprising:

a module to provide a recommendation to the user based on the stored information.

10. The terminal of claim 9, wherein the recommendation comprises one of an event, local area attractions, dining options, and products for purchase.

11. A system for collecting information, comprising:

a processor;

a user interface functioning via the processor; and

a repository accessibly by the processor;

wherein one or more user inputs of information related to a business experience is received;

wherein the received information is stored; and

wherein an action is performed based upon the received information.

12. A computer product comprising a computer readable medium having control logic stored therein for causing a computer to collecting information, the control logic comprising:

computer readable program code means for receiving one or more user inputs of information related to a business experience;

computer readable program code means for storing the received information; and

computer readable program code means for performing an action based upon the received user information.

13. A method for collecting information, comprising:

receiving one or more user inputs of information related to a business experience;

storing the received information; and

performing an action based upon the received information.

14. The method of claim 13, wherein the action comprises one or more of presenting a restaurant or room service menu, providing an order for restaurant or room service, turning on a light, turning off a light, adjusting a room temperature, providing directions to a location, ordering tickets to an activity, making a reservation at a restaurant, and purchasing products.

15. The method of claim 13, further comprising storing the received information in association with a user who provided the information.

16. The method of claim 15, further comprising providing a recommendation to the user based on the stored information.

17. The method of claim 16, wherein the recommendation comprises one of an event, local area attractions, dining options, and products for purchase.

18. The method of claim 13, wherein the business experience comprises one or more of a hotel experience and a restaurant experience.