PERSONAL TELLER SYSTEM FOR REMOTE INTERACTIVE AND PERSONALIZED BANKING

• US 20120185388A1
• Filed: 03/26/2012
• Published: 07/19/2012
• Est. Priority Date: 06/30/2004
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: Ugenius Technology, LLC (NCR Voyix Corporation)
• Inventors: Pranger, Eugene P.
• Granted Patent: US 8,332,319 B2
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]

Abstract

Systems and methods for providing personalized services to remote customers using personal teller machines (PTM) from a centralized call center. The customer initiates the transaction providing identification at a PTM. The identification of the customer is verified and audio and/or video communication is established between the customer at the PTM and a teller at a teller station in the call center. Upon establishment of video and audio connection, the customer may request the performance of specific financial transactions that are controlled by a teller through the teller station that is connected with the PTM over a network. Upon completion of the transactions of the customer by the teller, a receipt is printed for the customer and the video and audio connections are closed.

Claims

1. A plurality of personal teller machines for connecting remote customers to any of a plurality of teller stations, located in a call center remote from each of the plurality of personal teller machines, to communicate with and be controlled by any of the plurality of teller stations, each personal teller machine comprising:

an interface for communicating with and for being controlled by any of the plurality of teller stations located in the call center to enable a remote customer to conduct a financial transaction via the personal teller machine with a banking institution that uses or is integrated with each of the plurality of teller stations;

a camera programmed to capture video data and transmit the video data to any of two or more teller stations;

a microphone programmed to capture audio data and transmit the audio data to any of the two or more teller stations;

a display programmed to receive and display video data sent from any of the two or more teller stations;

a speaker programmed to receive and play audio data sent from any of the two or more teller stations;

a coin dispenser and a bill dispenser programmed to selectively dispense a mix of bills and individual coins upon receiving instructions from any of the two or more teller stations sent in response to a request of the customer made at the personal teller machine; and

a keypad programmed to allow the customer to select and perform services.

2. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising a currency acceptor programmed to receive and store cash and checks from the customer.

3. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising a biometric device programmed to capture one or more forms of identification from the customer.

4. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising a scanner programmed to capture one or more images and transmit the one or more images to any of the two or more teller stations.

5. The plurality of personal teller machines as recited in claim 4, wherein the one or more images comprise a driver'"'"'s license.

6. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising a customer transaction screen that is programmed to be controlled by any of the two or more teller stations.

7. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising a handset programmed to allow a customer to audibly communicate with any of the two or more teller stations.

8. The plurality of personal teller machines as recited in claim 1, at least one of the personal teller machines further comprising an electronic signature pad programmed to capture and transmit a signature of the customer to any of the two or more teller stations.

9. A system for connecting remote customers to a service provider to provide personal interactive services, the system comprising:

at least two personal teller machines located in at least one location remote from a call center, the at least two personal teller machines being programmed to both send and receive at least one of audio data and video data;

a plurality of teller stations located in the call center, the plurality of teller stations being programmed to both send and receive at least one of audio data and video data from each of the at least two personal teller machines;

wherein each of the plurality of teller stations is integrated with a service provider'"'"'s system and programmed to access an account owned by a customer and verify the account balance, transfer funds to or from the account, withdraw funds directly from the account, and deposit funds directly into the account;

wherein each of the plurality of teller machines is programmed to selectively mix bills and individual coins to be remotely dispensed to the customer at any of the at least two personal teller machines in response to a request of the customer made at the corresponding personal teller machine; and

at least one server connected with the at least two personal teller machines and the plurality of teller stations, wherein the at least one server is programmed to connect any of the at least two personal teller machines in at least one of audio communication and video communication with any of the plurality of teller stations at the call center to thereby enable any of the plurality of teller stations to control any of the personal teller machines to perform a transaction with the service provider.

10. The system as recited in claim 9, wherein at least one of the at least two personal teller machines further comprises an electronic signature pad.

11. The system as recited in claim 10, wherein at least one of the plurality of teller stations is programmed to display a signature entered remotely on the electronic signature pad at the at least one personal teller machine.

12. The system as recited in claim 9, wherein at least one of the at least two personal teller machines is programmed to receive and store cash and checks.

13. The system as recited in claim 9, wherein at least one of the at least two personal teller machines further comprises a keypad, and is further programmed to allow a customer to select and perform services using the keypad.

14. The system as recited in claim 9, wherein at least one of the at least two personal teller machines is programmed to dispense currency, including at least bills and individual coins.

15. The system as recited in claim 9, wherein at least one of the at least two personal teller machines further comprises:

a monitor that displays a customer transaction screen;

a card reader;

a receipt printer;

a scanner; and

a bill acceptor.

16. The system as recited in claim 9, wherein each of the at least two personal teller machines further comprises a customer transaction screen that is programmed to be controlled by any of the plurality of teller stations.

17. The system as recited in claim 9, wherein at least one of the at least two personal teller machines further comprises a biometric device programmed to identify a customer.