AUTOMOTIVE REPAIR WARRANTY AND RECALL TRACKING
First Claim
1. A method for tracking manufacturer recall notices of vehicles, the method comprising:
- receiving a repair order with an associated vehicle identification number corresponding to a specific one of the vehicles for which one or more maintenance services are assigned, and an itemization of the assigned maintenance services;
transmitting to a manufacturer recall database a recall campaign retrieval request including the unique vehicle identification number;
receiving one or more vehicle recall notices from the manufacturer recall database generated in response to the recall campaign retrieval request, the specific one of the vehicles being subject to one or more outstanding recall campaigns as identified by the respective vehicle recall notices, one or more corrective maintenance services being associated with the vehicle recall notices; and
generating an alert notification in response to an evaluated omission of the one or more corrective maintenance services from the assigned maintenance services itemized on the repair order.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods for notifying customers of vehicle recall notices are disclosed, including a passive method where vehicles brought to a service station are processed, and an active method where mailings are generated to vehicle owners. Based upon the provided vehicle identification number in a repair order or in a customer list, a manufacturer recall database is queried with a recall campaign retrieval request. Vehicle recall notices are transmitted and received in response, with some vehicles being subject to outstanding recall campaigns identified therein. One or more corrective maintenance services are associated with the vehicle recall notices. An alert notification or the mailings to the customers including the recall notification are generated.
-
Citations
22 Claims
-
1. A method for tracking manufacturer recall notices of vehicles, the method comprising:
-
receiving a repair order with an associated vehicle identification number corresponding to a specific one of the vehicles for which one or more maintenance services are assigned, and an itemization of the assigned maintenance services; transmitting to a manufacturer recall database a recall campaign retrieval request including the unique vehicle identification number; receiving one or more vehicle recall notices from the manufacturer recall database generated in response to the recall campaign retrieval request, the specific one of the vehicles being subject to one or more outstanding recall campaigns as identified by the respective vehicle recall notices, one or more corrective maintenance services being associated with the vehicle recall notices; and generating an alert notification in response to an evaluated omission of the one or more corrective maintenance services from the assigned maintenance services itemized on the repair order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
-
-
14. A method for generating notifications of recalls of products to customers, the method comprising:
-
receiving a customer list, each customer listed therein being associated with a unique product identifier and a set of customer contact data, the unique product identifier corresponding to a specific one of the products in possession by the specific one of the customers; transmitting to a manufacturer recall database a recall campaign retrieval request including the unique product identifier for at least one of the customers from the customer list; receiving one or more recall notices from the manufacturer recall database generated in response to the recall campaign retrieval request, the products being subject to one or more outstanding recall campaigns as identified by the respective recall notices and having associated therewith one or more corrective actions; and storing in a recall notification list the recall notices and the one or more corrective actions for each of the customers for which the recall campaign retrieval request was transmitted, the customers being identified by the respective sets of customer contact data. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21)
-
-
22. A non-transitory computer readable medium having computer-executable instructions for performing a method for tracking manufacturer recall notices of vehicles, the method comprising:
-
receiving a repair order with an associated vehicle identification number corresponding to a specific one of the vehicles for which one or more maintenance services are assigned, and an itemization of the assigned maintenance services; transmitting to a manufacturer recall database a recall campaign retrieval request including the unique vehicle identification number; receiving one or more vehicle recall notices from the manufacturer recall database generated in response to the recall campaign retrieval request, the specific one of the vehicles being subject to one or more outstanding recall campaigns as identified by the respective vehicle recall notices and having associated therewith one or more corrective maintenance services; and generating an alert notification in response to an evaluated omission of the one or more corrective maintenance services from the assigned maintenance services itemized on the repair order.
-
Specification