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INCIDENT COST MODEL

  • US 20120191494A1
  • Filed: 01/24/2011
  • Published: 07/26/2012
  • Est. Priority Date: 01/24/2011
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • determining a remediation cost of an incident;

    determining a channel failed customer interaction cost of the incident; and

    determining a cost of poor quality of the incident based in part on the remediation cost and the channel failed customer interaction cost, through the use of the processing device.

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