System & Method For Analyzing & Predicting Behavior Of An Organization & Personnel
First Claim
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1. A method of indirectly analyzing and predicting behavior of a target organization with a computing system, which target organization processes input submissions from third parties using a staff of human personnel in accordance with a first rule set to generate output events, the method comprising:
- causing the computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the target organization of the submission;
processing the event records to identify a historical event behavior of the target organization, including a timing performance parameter and a resolution parameter associated with the events;
generating a target prediction of additional events to be generated by the target organization using said timing performance parameter and said resolution parameter.
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Abstract
A networked computer system permits users to analyze events associated with a target entity, using primarily externally reported data. By analyzing the target entity'"'"'s personnel, procedures and reports, embodiments of the invention can assess, present and predict outcomes and timings of submissions processed by the target entity/organization.
50 Citations
26 Claims
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1. A method of indirectly analyzing and predicting behavior of a target organization with a computing system, which target organization processes input submissions from third parties using a staff of human personnel in accordance with a first rule set to generate output events, the method comprising:
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causing the computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the target organization of the submission; processing the event records to identify a historical event behavior of the target organization, including a timing performance parameter and a resolution parameter associated with the events; generating a target prediction of additional events to be generated by the target organization using said timing performance parameter and said resolution parameter. - View Dependent Claims (2, 3, 4, 5, 6, 8, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20)
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7. A method of indirectly analyzing and predicting behavior of a human staff personnel of a target organization with a computing system, which target organization processes input submissions from third parties using the staff of human personnel in accordance with a first rule set to generate output events, the method comprising:
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causing the computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the human staff personnel of the submission; processing the event records to identify a historical event behavior of the human staff personnel, including a timing performance parameter and a resolution parameter associated with the events; generating a prediction of additional events to be generated by the human staff personnel using said timing performance parameter and said resolution parameter.
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12. A method of indirectly analyzing and predicting behavior of a target organization with a computing system, which target organization processes input submissions from third parties using a staff of human personnel in accordance with a first rule set to generate output events, the method comprising:
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causing the computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the target organization of the submission; processing the event records to identify a historical event behavior of the target organization, including a timing performance parameter and a resolution parameter associated with the events; identifying a hypothetical submission to be processed by the target organization; generating a prediction of an output expected to be generated by the target organization for said hypothetical submission using said timing performance parameter and said resolution parameter.
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21. A method of indirectly analyzing behavior of a target organization with a computing system, which target organization processes input submissions from third parties using a staff of human personnel in accordance with a first rule set to generate output events, the method comprising:
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causing the computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the target organization of the submission; receiving a query parameter from a user, including at least one of a keyword parameter, a submission classification parameter, an employee name, an organization number, a representative name, or an entity name; processing the event records to identify a historical event behavior of the target organization with respect to submissions associated with said query parameter, including a number of submissions processed by the target organization, and a number of selected target events associated with said output events for said query parameter; generating a visual map for the target organization which identifies distinct regions by a size and visual shading or color a number of submissions and selected target events matching said query parameter. - View Dependent Claims (22, 23, 24, 25)
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26. A system for indirectly analyzing and predicting behavior of a target organization, which target organization processes input submissions from third parties using a staff of human personnel in accordance with a first rule set to generate output events, the system comprising:
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a computer server computing system operatively connected to a network; a first module configured to cause said computer server computing system to access a publicly accessible database of event records derived from the output events of the target organization, and which event records identify at least an event type and event date associated with processing by the target organization of the submission; a second module configured to process the event records to identify a historical event behavior of the target organization, including a timing performance parameter and a resolution parameter associated with the events; a third module configured to generate a target prediction of additional events to be generated by the target organization or personnel thereof using said timing performance parameter and said resolution parameter.
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Specification