METHOD AND SYSTEM FOR SUGGESTING SERVICES TO A USER

• US 20120197726A1
• Filed: 01/28/2011
• Published: 08/02/2012
• Est. Priority Date: 01/28/2011
• Status: Abandoned Application

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Aggarwal, Mukesh, Misra, Nilendu
• Application Number:
  US13/016,724
• Publication Number:
  US 20120197726A1
• Time in Patent Office: Days
• US Class Current: 705/14.64
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A method for presenting a vendor selection to a user of a mobile device, including receiving a notification that a first telephone call is initiated by the user of the mobile device to a telephone number for a vendor; while the first telephone call is active and prior to placing an order with the vendor: extracting a set of matching data for the vendor using the telephone number for the vendor, selecting at least one suggested vendor associated with an offer using a set of matching parameters and the set of matching data, generating a message comprising the vendor and the at least one suggested vendor with the offer; and presenting the message to the user of the mobile device, terminating, prior to placing the order, the first telephone call to the vendor, and initiating a second telephone call to the at least one suggested vendor based on the offer.

Claims

1. A method for presenting a vendor selection to a user of a mobile device, comprising:

receiving a notification that a first telephone call is initiated by the user of the mobile device to a telephone number for a first vendor;

while the first telephone call is active and prior to placing an order with the first vendor;

extracting, using a computer processor, a plurality of matching data for the first vendor using the telephone number for the first vendor,

selecting, using the computer processor, at least one suggested vendor using a plurality of matching parameters and the plurality of matching data, wherein each of the at least one suggested vendor is associated with an offer,

generating a message comprising the first vendor and the at least one suggested vendor with the offer, and

presenting the message to the user of the mobile device;

terminating, prior to placing the order, the first telephone call to the first vendor; and

initiating a second telephone call to the at least one suggested vendor based on the offer.

2. The method of claim 1, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

sending a match notification to the at least one suggested vendor;

receiving an enhanced offer from the at least one suggested vendor; and

incorporating the enhanced offer into the message presented to the user of the mobile device.

3. The method of claim 1, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

generating an enhanced offer based on one or more predefined parameters; and

incorporating the enhanced offer into the message presented to the user of the mobile device.

4. The method of claim 3, wherein the one or more predefined parameters are provided by the user.

5. The method of claim 3, wherein the one or more predefined parameters are one or more real-time parameters not entered by the user or vendor.

6. The method of claim 1, wherein generating the message further comprises:

receiving a plurality of personal matching parameters from the mobile device, and

ranking the at least one suggested vendors using the plurality of personal matching parameters.

7. The method of claim 1, wherein the plurality of matching parameters comprises at least one selected from a group consisting of a vendor service type and a vendor location.

8. The method of claim 1, wherein the plurality of matching data comprises a service type and a location associated with the first vendor.

9. The method of claim 1, wherein the message is an audible message.

10. The method of claim 1, wherein the first telephone call is interrupted by a mobile application on the mobile device to present the message.

11. The method of claim 1, wherein the first telephone call is interrupted by a mobile service provider to present the message.

12. A computer readable storage medium comprising computer readable code that, when executed by a processor, is configured to perform a method comprising:

receiving a notification that a first telephone call is initiated by a user of a mobile device to a telephone number for a first vendor;

while the first telephone call is active and prior to placing an order with the first vendor;

extracting a plurality of matching data for the first vendor using the telephone number for the first vendor,

selecting at least one suggested vendor using a plurality of matching parameters and the plurality of matching data, wherein each of the at least one suggested vendor is associated with an offer,

generating a message comprising the first vendor and the at least one suggested vendor with the offer; and

presenting the message to the user of the mobile device;

terminating, prior to placing the order, the first telephone call to the first vendor; and

initiating a second telephone call to the at least one suggested vendor based on the offer.

13. The computer readable storage medium of claim 12, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

sending a match notification to the at least one suggested vendor;

receiving an enhanced offer from the at least one suggested vendor; and

incorporating the enhanced offer into the message presented to the user of the mobile device.

14. The computer readable storage medium of claim 12, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

generating an enhanced offer based on one or more predefined parameters; and

incorporating the enhanced offer into the message presented to the user of the mobile device.

15. The computer readable storage medium of claim 14, wherein the one or more predefined parameters are provided by the user.

16. The computer readable storage medium of claim 14, wherein the one or more predefined parameters are one or more real-time parameters not entered by the user or vendor.

17. The computer readable storage medium of claim 12, wherein generating the message further comprises:

receiving a plurality of personal matching parameters from the mobile device, and

ranking the at least one suggested vendors using the plurality of personal matching parameters.

18. The computer readable storage medium of claim 12, wherein the plurality of matching parameters comprises at least one selected from a group consisting of a vendor service type and a vendor location.

19. The computer readable storage medium of claim 12, wherein the matching data comprises a service and a location associated with the first vendor.

20. The computer readable storage medium of claim 12, wherein the message is an audible message.

21. The computer readable storage medium of claim 12, wherein the first telephone call is interrupted by a mobile application on the mobile device to present the message.

22. The computer readable storage medium of claim 12, wherein the first telephone call is interrupted by a mobile service provider to present the message.

23. A system for presenting a vendor selection to a user, comprising:

vendor account data store located on a persistent storage device and comprising a plurality of vendors and a plurality of matching data;

a mobile device configured to;

initiate a first telephone call to a first vendor of the plurality of vendors,

receive and present a message to the user of the mobile device,

terminate, prior to placing an order, the first telephone call to the first vendor, and

initiate a second telephone call to at least one suggested vendor based on an offer; and

a matching module executable by a computer processor and configured to;

receive a notification that the first telephone call is initiated by the user of the mobile device to a telephone number for the first vendor,

while the first telephone call is active and prior to placing an order with the first vendor;

extract the plurality of matching data for the first vendor using the telephone number for the first vendor,

select at least one suggested vendor from the plurality of vendors using a plurality of matching parameters and the plurality of matching data, wherein each of the at least one suggested vendor is associated with the offer, and

generate the message comprising the first vendor and the at least one suggested vendor with the offer.

24. The system of claim 23, further comprising a user account store, wherein the user account store comprises the plurality of personal matching parameters.

25. The system of claim 24, wherein, prior to presenting the message to the mobile device, the matching module is further configured to:

receive the plurality of personal matching parameters from the mobile device, and

rank the at least one suggested vendors using the plurality of personal matching parameters.

26. The system of claim 23, wherein, prior to presenting the message to the mobile device, the matching module is further configured to:

generate an enhanced offer based on one or more predefined parameters; and

incorporate the enhanced offer into the message presented to the user of the mobile device.

27. The system of claim 26, wherein the one or more predefined parameters are provided by the user.

28. The system of claim 26, wherein the one or more predefined parameters are one or more real-time parameters not entered by the user or vendor.

29. The system of claim 23, wherein the matching module, prior to presenting the message to the user of the mobile device, is further configured to:

send a match notification to the at least one suggested vendor;

receive an enhanced offer from the at least one suggested vendor; and

incorporate the enhanced offer into the offer associated with the at least one suggested vendor.

30. The system of claim 23, wherein the mobile device comprises a mobile application configured to interrupt the first telephone call to present the message.

31. A method for presenting a vendor selection to a user, comprising:

determining, using a computer processor, that a first telephone call to a first vendor has been initiated on a mobile device, wherein a user of the mobile device has initiated the first telephone call using a telephone number for the first vendor;

while the first telephone call is active and prior to placing an order with the first vendor, sending a request for suggested vendors to a matching system, wherein the matching system is configured to;

extract a plurality of matching data for the first vendor using the telephone number for the first vendor,

selecting the at least one suggested vendor using a plurality of matching parameters and the plurality of matching data, wherein each of the at least one suggested vendor is associated with an offer,

generating a message comprising the first vendor and the at least one suggested vendor with the offer, and

presenting the message to the user of the mobile device;

terminating, prior to placing the order, the first telephone call to the first vendor; and

initiating a second telephone call to the at least one suggested vendor based on the offer.

32. The method of claim 31, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

sending a match notification to the at least one suggested vendor;

receiving an enhanced offer from the at least one suggested vendor; and

incorporating the enhanced offer into the offer associated with the at least one suggested vendor.

33. The method of claim 31, wherein prior to presenting the message to the user of the mobile device, the method further comprises:

generating an enhanced offer based on one or more predefined parameters; and

incorporating the enhanced offer into the offer associated with the at least one suggested vendor.

34. The method of claim 33, wherein the one or more predefined parameters are provided by the user.

35. The method of claim 33, wherein the one or more predefined parameters are one or more real-time parameters not entered by the user or vendor.

36. The method of claim 31, wherein generating the message comprises:

identifying a plurality of personal matching parameters for the user, and

ranking the vendor selection using the plurality of personal matching parameters.

37. The method of claim 31, wherein the matching data comprises a service and a location associated with the first vendor.

38. The method of claim 31, wherein the plurality of matching parameters comprises at least one selected from a group consisting of a vendor service and a vendor location.

39. The method of claim 31, wherein the message is an audible message.