PERSONAL WEB DISPLAY AND INTERACTION EXPERIENCE SYSTEM

• US 20120198026A1
• Filed: 01/27/2012
• Published: 08/02/2012
• Est. Priority Date: 01/27/2011
• Status: Active Grant

• Current Assignee: Egain Corporation (eGain Communications Corporation)
• Original Assignee: eGain Communications Corporation
• Inventors: Roy, Ashutosh, Narang, Promod
• Granted Patent: US 8,825,734 B2
• Time in Patent Office: Days
• US Class Current: 709/218
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.

Claims

1. An interactive system comprising:

a browser application allowing a user to access a website using a communication pathway, wherein said website provides website information in a standardized interchange protocol and also in webpages and wherein said browser application is configured to allow user access to said webpages; and

a module of said browser application compatible with said standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information, said module implementing a graphical user interface with said website information that is personalized to said user and wherein said graphical user interface comprises a personalized display experience and a personalized interaction experience which are both custom designed for said user.

2. An interactive system as described in claim 1 wherein said user personalized commands comprise a plurality of custom user defined gestures and a respective website command defined for each custom user defined gesture.

3. An interactive system as described in claim 2 wherein a respective website command comprises a website navigation command.

4. An interactive system as described in claim 1 wherein said user personalized commands comprise a plurality of website content definitions pertaining to said website information and a respective predefined display position for each content definition for display thereof.

5. An interactive system as described in claim 1 wherein said user personalized commands comprise a defined interactive event to occur based on content of said website information in combination with said user history information.

6. An interactive system as described in claim 1 wherein said user personalized commands comprise a defined interactive event to occur based on content of said website information in combination with a real-time user interaction.

7. An interactive system as described in claim 1 wherein said user history information comprises information based on past user interactions pertinent to said website.

8. An interactive system as described in claim 1 wherein said user history information comprises information based on past user interactions pertinent to a plurality of websites.

9. An interactive system as described in claim 1 wherein said user personalized commands define content of said website information to be displayed using prescribed display attributes.

10. An interactive system comprising:

a browser application allowing a user to access a website using a communication pathway including the Internet, wherein said website provides website information in a standardized interchange protocol and also in user navigable webpages and wherein said browser application is configured to allow user access to said webpages; and

a module interactive with said browser application, said module compatible with said standardized interchange protocol and configured to store and implement user personalized commands that are user programmable and to store recorded user history information, said module implementing a graphical user interface with said website information that is personalized to said user and wherein said graphical user interface comprises a personalized display experience and a personalized interaction experience which are both custom to said user and wherein further said user personalized commands define an on-screen tool comprising a plurality of defined graphical elements each, upon user interaction, access a respective predefined content of said website information and cause said respective predefined content to be rendered in a respective predefined display location of a display screen associated with said browser.

11. An interactive system as described in claim 10 wherein said user personalized commands further comprise a plurality of custom user defined gestures and a respective website command defined for each custom user defined gesture.

12. An interactive system as described in claim 11 wherein a respective website command comprises a website navigation command.

13. An interactive system as described in claim 10 wherein said user personalized commands further comprise a defined interactive event to occur based on content of said website information in combination with said user history information.

14. An interactive system as described in claim 13 wherein said user history information comprises a history of purchased items by said user and wherein said defined user event includes a display of content of said website pertinent to said history of purchased items.

15. An interactive system as described in claim 10 wherein said user history information comprises information based on past user interactions with said website.

16. An interactive system as described in claim 10 wherein said user history information comprises information based on past user interactions with a plurality of websites.

17. An interactive system as described in claim 10 wherein said user personalized commands define content of said website information to be displayed using predefined display attributes, said display attributes comprising font size and color.

18. An interactive system as described in claim 10 wherein said on-screen tool is a tool bar and wherein a respective predefined content of said website information related to said on-screen tool bar comprises one of:

website help information, website login information, website contact information, user account information and user shopping cart information.

19. An interactive system as described in claim 10 wherein said module is a browser plug-in.

20. An interactive system comprising:

a browser application allowing a user to access a website using a communication pathway including the Internet, wherein said website provides website information in a standardized interchange protocol and also in user navigable webpages and wherein said browser application is configured to allow user access to said webpages; and

a module interactive with said browser application, said module compatible with said standardized interchange protocol and configured to store and implement user personalized commands that are user programmable and to store recorded user history information, said module implementing a graphical user interface with said website information that is personalized to said user and wherein said graphical user interface comprises a personalized display experience and a personalized interaction experience which are both custom to said user, wherein said user personalized commands define a plurality of events that occur based on predefined rules, content of said website information and user behavior.

21. An interactive system as described in claim 20 wherein said plurality of events occur also based on said user history information.

22. An interactive system as described in claim 20 wherein one of said plurality of events broadcasts requests for pricing information to other websites concerning an item requested to be purchased by said user interacting with said website.

23. An interactive system as described in claim 21 wherein one of said plurality of events automatically reorganizes a display listing of options obtained from content of said website information depending on said user history information.

24. An interactive system as described in claim 21 wherein one of said plurality of events automatically causes information regarding products for sale by said website to be displayed based on said user history information.

25. An interactive system as described in claim 20 wherein said user personalized commands define an on-screen tool bar comprising a plurality of defined graphical elements each, upon user interaction, access a respective predefined content of said website content and cause said respective predefined content to be rendered in a respective predefined display location of a display screen associated with said browser.

26. An interactive system as described in claim 20 wherein said user personalized commands further comprise a plurality of custom user defined gestures and a respective website command defined for each custom user defined gesture.

27. An interactive system as described in claim 20 wherein said module is a browser plug-in.