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1. A computer-implemented method of processing an incident in a utility service area, the method comprising:
- under control of one or more processors configured with executable instructions;
detecting the incident in the utility service area;
identifying a plurality of utility devices within the utility service area to which to send an information request, based on the detected incident;
interrogating one or more utility devices of the plurality of utility devices to determine a communication technology and/or a communication protocol used by the one or more utility devices;
sending an information request to the plurality of utility devices using one or more communication technologies and/or one or more communication protocols, based at least in part on the results of the interrogation;
receiving results from the one or more utility devices based on the sending; and
formulating a response to the incident based on the results of the sending.
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Abstract
Techniques and systems are described that assist in predicting, diagnosing, and/or managing an incident in a utility service area. A communication system is provided in the service area to communicate with nodes of the service area. Nodes of the service area may communicate with the communication system using a variety of different communication technologies and/or communication protocols. In some instances, the communication system may detect a communication technology and/or a communication protocol used by a node.
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Citations
36 Claims
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1. A computer-implemented method of processing an incident in a utility service area, the method comprising:
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under control of one or more processors configured with executable instructions; detecting the incident in the utility service area; identifying a plurality of utility devices within the utility service area to which to send an information request, based on the detected incident; interrogating one or more utility devices of the plurality of utility devices to determine a communication technology and/or a communication protocol used by the one or more utility devices; sending an information request to the plurality of utility devices using one or more communication technologies and/or one or more communication protocols, based at least in part on the results of the interrogation; receiving results from the one or more utility devices based on the sending; and formulating a response to the incident based on the results of the sending. - View Dependent Claims (2, 3, 4, 5)
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6. A computer-implemented method of processing an incident in a utility service area, the method comprising:
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under control of one or more processors configured with executable instructions; detecting the incident in the utility service area; identifying a first component of the utility service area to which to send an information request, based on the detected incident; determining a first communication technology and a first communication protocol used by the first component; sending an information request to the first component using the first communication technology and the first communication protocol; selecting, by the one or more processors, one or more subsequent components of the utility service area to which to send an information request, the selecting based at least in part on an algorithm; discovering one or more subsequent communication technologies and/or one or more subsequent communication protocols used by the one or more subsequent components; adjusting the algorithm based on the discovering; sending one or more information requests to the one or more subsequent components using the one or more subsequent communication technologies and the one or more subsequent communication protocols; receiving results from the one or more subsequent components based on the sending; and initiating a response to the incident based on the received results. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14)
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15. An outage management system comprising:
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a plurality of utility service devices of a heterogeneous utility service area, one or more utility service devices of the plurality of utility service devices being configured to communicate using a disparate communication technology and/or a disparate communication protocol than another utility service device of the plurality of utility service devices; a communication system communicatively coupled to the plurality of utility service devices, the communication system configured to communicate with each utility service device of the plurality of utility service devices using a respective communication technology and/or a respective communication protocol used by the utility service device according to an algorithm, the algorithm being adjustable based at least in part on the disparate communication technology used by the one or more utility service devices of the plurality of utility service devices; and an outage management server coupled to the communication system and configured to formulate a response to an incident within the heterogeneous utility service area, based on communication between the communication system and at least one of the plurality of utility service devices. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. A communication system comprising:
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one or more processors; memory communicatively coupled to the one or more processors; a detection module stored in the memory and executable at the one or more processors to detect one or more utility service meters of a plurality of utility service meters within a hierarchal utility service area; and a communication module stored in the memory and executable at the one or more processors to communicate with the one or more utility service meters using one or more disparate communication technologies and one or more disparate communication protocols respectively, the communication module configured to communicate with the one or more utility service meters according to an algorithm, the algorithm being adjustable based at least in part on the one or more communication technologies used by the utility service meters. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36)
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Specification