SYSTEMS AND METHODS FOR GENERATING CUSTOMIZED TRAVEL ITINERARIES

• US 20120209842A1
• Filed: 02/15/2011
• Published: 08/16/2012
• Est. Priority Date: 02/15/2011
• Status: Active Grant

• Current Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Chuang, I-Hsin, Bettridge, Ellen, Brendell, Brian, LaFiura, Jennifer L., Reano, Sheyla, Shores, Patricia, Moreno, Ryan Patrick
• Granted Patent: US 9,552,604 B2
• Time in Patent Office: Days
• US Class Current: 707/736
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 50/14 Travel agencies

Abstract

A method for generating a customized travel itinerary is disclosed. The method may comprise associating an individual with a travel sign based upon the results of a travel quiz; associating the individual with a travel location based upon the travel sign and a travel date; and associating the individual with an activity item based upon the travel sign. The method may additionally comprise receiving, by a mobile communication device, a travel itinerary comprising a plurality of travel locations; displaying, by the mobile communication device, a first travel location from the plurality of travel locations prior to a scheduled departure time for the first travel location; and displaying, by the mobile communication device, a second travel location from the plurality of travel locations prior to a scheduled departure time for the second travel location.

Claims

1. A method comprising:

associating, by a computer-based system for generating a customized travel itinerary, an individual with a travel sign based upon the results of a travel quiz;

associating, by the computer-based system, the individual with a travel location based upon the travel sign and a travel date; and

associating, by the computer-based system, the individual with an activity item based upon the travel sign.

2. The method of claim 1, further comprising associating, by the computer-based system, the individual with at least one of:

the travel location and the activity item based upon the individual'"'"'s answers to a plurality of questions associated with a travel questionnaire.

3. The method of claim 1, further comprising associating, by the computer-based system, the individual with a travel location based upon the individual'"'"'s travel budget, travel history, and geographic location.

4. The method of claim 1, further comprising notifying, by the computer-based system, a travel agent that the individual has completed a travel questionnaire.

5. The method of claim 1, further comprising displaying, by the computer-based system and through an agent client, at least one of:

the individual'"'"'s responses to the travel quiz, the individual'"'"'s travel sign, and the individual'"'"'s responses to a travel questionnaire.

6. The method of claim 1, further comprising receiving, by the computer-based system, at least one of a travel location and an activity item selected by a travel agent.

7. The method of claim 1, further comprising associating, by the computer-based system, the individual with a travel location that is within a region afforded by a travel budget of the individual.

8. The method of claim 1, further comprising tagging, by the computer-based system, at least one of:

the travel location and the activity item as a travel location or activity item in which an individual associated with a particular travel sign may have an interest.

9. The method of claim 1, further comprising receiving, by the computer-based system, feedback from an individual about at least one of the travel location and the activity item.

10. The method of claim 1, further comprising deferring, by the computer-based system, from associating the individual with at least one of:

a second travel location and a second activity item, based upon negative feedback about at least one of;

the second travel location and second activity item.

11. The method of claim 1, further comprising transmitting, by the computer-based system, an access code to the individual, wherein the access code enables the individual to access, through a mobile device, a travel itinerary comprising at least one of:

the travel location and the activity item.

12. The method of claim 1, further comprising enabling, by the computer-based system, access to a first leg of a travel itinerary associated with the individual less than one week prior to a scheduled departure time.

13. A method comprising:

receiving, by a mobile communication device for presenting a customized travel itinerary, a travel itinerary comprising a plurality of travel locations;

displaying, by the mobile communication device, a first travel location from the plurality of travel locations prior to a scheduled departure time for the first travel location; and

displaying, by the mobile communication device, a second travel location from the plurality of travel locations prior to a scheduled departure time for the second travel location,

wherein the second travel location is displayed later in time than the first travel location.

14. The method of claim 13, further comprising receiving, by the mobile communication device, the travel itinerary comprising a plurality of activity items.

15. The method of claim 14, further comprising:

displaying, by the mobile communication device, a first activity item from the plurality of activity items prior to a scheduled time for the first activity item;

displaying, by the mobile communication device, a second activity item from the plurality of activity items prior to a scheduled time for the second activity item,

wherein the second activity item is displayed later in time than the first activity item.

16. The method of claim 15, further comprising displaying, by the mobile communication device, additional information associated with at least one of:

the first activity item and the second activity item.

17. The method of claim 13, further comprising displaying, by the mobile communication device, additional information associated with at least one of:

the first travel location and the second travel location.

18. The method of claim 13, further comprising uploading, by the mobile communication device, travel content to a travel log associated with a social networking website.

19. The method of claim 13, further comprising:

transmitting, by the mobile communication device, a location associated with the mobile communication device;

receiving, by the mobile communication device, an activity item based upon the location of the mobile device and a travel profile associated with an individual.

20. A system comprising:

a tangible, non-transitory memory communicating with a processor for generating a customized travel itinerary,

the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising;

associating, by the processor, an individual with a travel sign based upon the results of a travel quiz;

associating, by the processor, the individual with a travel location based upon the travel sign and a travel date; and

associating, by the processor, the individual with an activity item based upon the travel sign.