Methods And Systems For Providing A Feedback User Interface For An Enterprise Social Network

• US 20120216130A1
• Filed: 09/30/2011
• Published: 08/23/2012
• Est. Priority Date: 02/18/2011
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Porro, Cheryl, Scott, Kenneth Doug, Dvomik, Thomas, Leszek, Andrea Suzanne
• Application Number:
  US13/249,568
• Publication Number:
  US 20120216130A1
• Time in Patent Office: Days
• US Class Current: 715/753
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

A method for providing an ongoing feedback user interface for an enterprise social network including users associated with an entity. The method can include receiving ongoing feedback from a first user. The ongoing feedback can comprise at least one comment about a second user of the enterprise social network and a name of the second user, the at least one comment is associated with one or more actions performed by the second user in a given time period. The ongoing feedback associated with the second user can be stored in one or more databases associated with the enterprise social network. In response to a request from the second user, the ongoing feedback can be transmitted to display the ongoing feedback on the user system associated with the second user.

Claims

1. A method for providing an ongoing feedback user interface for an enterprise social network including users associated with an entity, the method comprising:

receiving, by a processor system of the enterprise social network, ongoing feedback from a first user, the ongoing feedback comprising at least one comment about a second user of the enterprise social network and a name of the second user, the at least one comment is associated with one or more actions performed by the second user in a given time period;

storing the ongoing feedback associated with the second user in one or more databases associated with the enterprise social network; and

transmitting, by the processor system to a user system associated with the second user, the ongoing feedback in response to a request from the second user to display the ongoing feedback on the user system associated with the second user.

2. The method of claim 1 further comprising:

receiving, by the processor system, permission to share the ongoing feedback with users of the enterprise social network; and

storing, in the one or more databases associated with the enterprise social network, a permission indicator indicating that the second user granted permission to share the ongoing feedback with users of the enterprise social network.

3. The method of claim 2 further comprising:

receiving, by the processor system, a request by a user of the enterprise social network to review ongoing feedback associated with the second user;

accessing the permission indicator and determining if the second user has granted permission for users of the enterprise social network to review the ongoing feedback ; and

in the event the determination is that the second user has granted permission, transmitting, by the enterprise social network, the ongoing feedback to a user system associated with the user for display.

4. The method of claim 3 wherein transmitting the ongoing feedback comprises transmitting the at least one comment and any reply comments associated with the at least one comment.

5. The method of claim 1 further comprising:

receiving, by the processor system, a reply comment from the second user for display on a user system associated with the first user;

storing the reply comment in one or more databases associated with the enterprise social network; and

transmitting, by the processor system, the reply comment to a user system associated with the first user for display.

6. The method of claim 5 wherein each comment and each reply comment includes an associated timestamp and the associated timestamp is transmitted along with the ongoing feedback.

7. The method of claim 1 further comprising:

receiving, by the processor system, a helpful indicator in response to the second user selecting a helpful link displayed on a user system associated with the second user;

transmitting, by the processor system, a message to a user system associated with the first user for display, the message indicating that the at least one comment was helpful to the second user.

8. A machine-readable medium carrying one or more sequences of instructions for providing an ongoing feedback user interface for an enterprise social network including users associated with an entity, which instructions, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving, by a processor system of the enterprise social network, ongoing feedback from a first user, the ongoing feedback comprising at least one comment about a second user of the enterprise social network and a name of the second user, the at least one comment is associated with one or more actions performed by the second user in a given time period;

storing the ongoing feedback associated with the second user in one or more databases associated with the enterprise social network; and

transmitting, by the processor system to a user system associated with the second user, the ongoing feedback in response to a request from the second user to display the ongoing feedback on the user system associated with the second user.

9. The machine-readable medium of claim 8 further comprising:

receiving, by the processor system, permission to share the ongoing feedback with users of the enterprise social network; and

storing, in the one or more databases associated with the enterprise social network, a permission indicator indicating that the second user granted permission to share the ongoing feedback with users of the enterprise social network.

10. The machine-readable medium of claim 9 further comprising:

receiving, by the processor system, a request by a user of the enterprise social network to review ongoing feedback associated with the second user;

accessing the permission indicator and determining if the second user has granted permission for users of the enterprise social network to review the ongoing feedback; and

in the event the determination is that the second user has granted permission, transmitting, by the enterprise social network, the ongoing feedback to a user system associated with the user for display.

11. The machine-readable medium of claim 10 wherein transmitting the ongoing feedback comprises transmitting the at least one comment and any reply comments associated with the at least one comment.

12. The machine-readable medium of claim 8 further comprising:

receiving, by the processor system, a reply comment from the second user for display on a user system associated with the first user;

storing the reply comment in one or more databases associated with the enterprise social network; and

transmitting, by the processor system, the reply comment to a user system associated with the first user for display.

13. The machine-readable medium of claim 12 wherein each comment and each reply comment includes an associated timestamp and the associated timestamp is transmitted along with the ongoing feedback.

14. The machine-readable medium of claim 8 further comprising:

receiving, by the processor system, a helpful indicator in response to the second user selecting a helpful link displayed on a user system associated with the second user;

transmitting, by the processor system, a message to a user system associated with the first user for display, the message indicating that the at least one comment was helpful to the second user.

15. An apparatus for providing an ongoing feedback user interface for an enterprise social network including users associated with an entity, the apparatus comprising:

a processor system; and

one or more stored sequences of instructions which, when executed by the processor system, cause the processor to carry out the steps of;

receiving ongoing feedback from a first user, the ongoing feedback comprising at least one comment about a second user of the enterprise social network and a name of the second user, the at least one comment is associated with one or more actions performed by the second user in a given time period;

storing the ongoing feedback associated with the second user in one or more databases associated with the enterprise social network; and

transmitting the ongoing feedback in response to a request from the second user to display the ongoing feedback on the user system associated with the second user.

16. The apparatus of claim 15 further comprising:

receiving permission to share the ongoing feedback with users of the enterprise social network; and

storing, in the one or more databases associated with the enterprise social network, a permission indicator indicating that the second user granted permission to share the ongoing feedback with users of the enterprise social network.

17. The apparatus of claim 15 further comprising:

receiving a request by a user of the enterprise social network to review ongoing feedback associated with the second user;

accessing the permission indicator and determining if the second user has granted permission for other users of the enterprise social network to review the ongoing feedback; and

in the event the determination is that the second user has granted permission, transmitting the ongoing feedback to a user system associated with the user for display.

18. The apparatus of claim 15 wherein transmitting the ongoing feedback comprises transmitting the at least one comment and any reply comments associated with the at least one comment.

19. The apparatus of claim 15 further comprising:

receiving a reply comment from the second user for display on a user system associated with the first user;

storing the reply comment in one or more databases associated with the enterprise social network; and

transmitting the reply comment to a user system associated with the first user for display.

20. The apparatus of claim 15 further comprising:

receiving a helpful indicator in response to the second user selecting a helpful link displayed on a user system associated with the second user;

transmitting a message to a user system associated with the first user for display, the message indicating that the at least one comment was helpful to the second user.