APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM

• US 20120221502A1
• Filed: 01/25/2011
• Published: 08/30/2012
• Est. Priority Date: 01/25/2010
• Status: Active Grant

• Current Assignee: Newvaluexchange Ltd
• Original Assignee: Newvaluexchange Global Ai, LLP
• Inventors: Jerram, Andrew Peter Nelson, McMahon, Frederick Francis
• Granted Patent: US 8,977,584 B2
• Time in Patent Office: Days
• US Class Current: 706/46
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: G10L 25/27 characterised by the analysis technique
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: G11B 20/10527 Audio or video recording; Data buffering arrangements G11B20/12 - G11B20/18 take precedence
• CPC Class Codes: G11B 2020/10537 Audio or video recording

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM (“DCM-Platform”) transforms digital dialogue from consumers, client demands and, Internet search inputs via DCM-Platform components into tradable digital assets, and client needs based artificial intelligence campaign plan outputs. In one implementation, The DCM-Platform may capture and examine conversations between individuals and artificial intelligence conversation agents. These agents may be viewed as assets. One can measure the value and performance of these agents by assessing their performance and ability to generate revenue from prolonging conversations and/or ability to effect sales through conversations with individuals.

Claims

1. A digital conversation generating processor-implemented method, comprising:

instantiating a conversational artificial-intelligence agent;

identifying an individual target for conversation;

initiating a conversation with the individual target by the artificial-intelligence agent by providing a first portion of a conversational dialogue to the individual target;

recording a response from the individual target to the first portion of the conversational dialogue; and

responding to the response from the individual target with a next contextual portion of the conversational dialogue.

2. The method of claim 1, further comprising:

receiving an advertising client request; and

creating a dialogue agent based on the client request.

3. The method of claim 2, further comprising:

populating the dialogue agent on social media; and

implement the dialogue agent to capture interactive dialogue actions.

4. The method of claim 2, wherein the creating the dialogue agent comprises:

generating a web service;

connecting the web-service to an avatar front end; and

completing dialogue agent application.

5. The method of claim 4, wherein the completing dialogue agent application further comprises dialogue cloud with key words for search engines;

populating on a social media platform;

generating links accessible from Internet and smart phone applications; and

updating wrapper description identifications.

6. The method of claim 1, wherein the artificial-intelligence agent is an avatar on a social media platform.

7. The method of claim 1, further comprising:

registering the conversation on a virtual asset exchange platform.

8. The method of claim 1, further comprising:

registering the conversation on a financial trading platform.

9. The method of claim 1, further comprising:

providing options for a conditional logic.

10. The method of claim 1, further comprising:

initiating a search to obtain information for the conversation; and

generating a hyperlink outcome based on the search results.

11. The method of claim 10, wherein the search comprises a key word based Google search.

12. The method of claim 11, further comprising:

providing alternate questions to the individual target to obtain further information if the search fails; and

generating a dialogue line based on partial key word search and the obtained information.

13. The method of claim 1, further comprising:

capturing updated product information from the Internet; and

requesting a client provide updated product information.

14. The method of claim 1, further comprising:

initiating dialogue analytics to drive individual-agent interactions;

determining a dialogue pathway of a dialogue; and

determining dialogue parameters based on the dialogue pathway.

15. The method of claim 14, wherein the dialogue parameters comprises a number of dialogue actions in the dialogue pathway and an amount of time take for each dialogue action.

16. The method of claim 15, further comprising aggregating dialogue pathways from a plurality of individual targets.

17. The method of claim 15, further comprising determining a dollar value associated with each dialogue action.

18. A digital conversation generating apparatus, comprising:

a memory;

a processor disposed in communication with said memory, and configured to issue a plurality of processing instructions stored in the memory, wherein the processor issues instructions to;

instantiate a conversational artificial-intelligence agent;

identify an individual target for conversation;

initiate a conversation with the individual target by the artificial-intelligence agent by providing a first portion of a conversational dialogue to the individual target;

record a response from the individual target to the first portion of the conversational dialogue; and

respond to the response from the individual target with a next contextual portion of the conversational dialogue.

19. A digital conversation generating system, comprising:

means to instantiate a conversational artificial-intelligence agent;

means to identify an individual target for conversation;

means to initiate a conversation with the individual target by the artificial-intelligence agent by providing a first portion of a conversational dialogue to the individual target;

means to record a response from the individual target to the first portion of the conversational dialogue; and

means to respond to the response from the individual target with a next contextual portion of the conversational dialogue.

20. A digital conversation generating processor-readable medium storing processor-issuable instructions to:

instantiate a conversational artificial-intelligence agent;

identify an individual target for conversation;

initiate a conversation with the individual target by the artificial-intelligence agent by providing a first portion of a conversational dialogue to the individual target;

record a response from the individual target to the first portion of the conversational dialogue; and

respond to the response from the individual target with a next contextual portion of the conversational dialogue.