QUEUING SYSTEM AND METHOD

• US 20120221665A1
• Filed: 12/10/2011
• Published: 08/30/2012
• Est. Priority Date: 02/24/2011
• Status: Active Grant

• Current Assignee: Scienbizip Consulting (Shenzhen) Co., Ltd.
• Original Assignee: Hon Hai Precision Industry Co., Ltd.
• Inventors: LEE, HOU-HSIEN, LEE, CHANG-JUNG, LO, CHIH-PING
• Granted Patent: US 8,788,607 B2
• Time in Patent Office: Days
• US Class Current: 709/207
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A portable electronic device includes a queuing system. An agent server provided by a service provider assigns a queue number to a user of the portable electronic device, generates a mobile barcode according to the queue number and a uniform resource locator (URL) of the service provider, and displays the 2D mobile barcode on an electronic display. The queuing system 20 decodes the 2D mobile barcode captured by a camera to obtain the queue number and the URL, uses the URL to log into the agent server 2, and sends user information to the agent server. The agent server records the user information and monitors business processing status of one or more client computers connected to the agent server, generates an alert message based on the business processing status, and sends the alert message to the portable electronic device ahead of time according to the recorded user information.

Claims

1. A queuing method being performed by execution of instructions by a processor of a portable electronic device, the method comprising:

using a camera of the portable electronic device to capture an image of a two-dimensional (2D) mobile barcode displayed on an electronic display provided by a service provider, and decoding the 2D mobile barcode by the portable electronic device to obtain a queue number assigned by an agent server to a user of the portable electronic device and a uniform resource locator (URL) of the service provider;

logging into the agent server using the URL, and sending user information to the agent server, wherein the user information comprises a phone number of the portable electronic device and the queue number of the user; and

receiving an alert message for informing the user to prepare to go to a client computer provided by the service provider for service, and displaying the alert message on a display screen of the portable electronic device.

2. The method of claim 1, wherein the queue number is assigned by the agent server in response to a button of a queue machine connected to the agent server being pressed by the user, and the 2D mobile barcode is generated based on the queue number and the URL of the service provider and displayed on the electronic display connected to the agent server.

3. The method of claim 2, wherein the agent server records user information of users that are waiting for service of the service provider, and sends back queue information of each user to a corresponding portable electronic device according to the phone number of the corresponding portable electronic device.

4. The method of claim 3, wherein the agent server monitors business processing status of one or more client computers that are connected to the agent server for providing service, generates the alert message according to the business processing status, and sends the alert message to the portable electronic device ahead of time.

5. The method of claim 4, wherein the business processing statuses comprise queue numbers of users that are being serviced by employees who operate the one or more client computers.

7. The medium of claim 1, wherein the queue number is assigned by the agent server in response to a button of a queue machine connected to the agent server being pressed by the user, and the 2D mobile barcode is generated based on the queue number and the URL of the service provider and displayed on the electronic display connected to the agent server.

8. The medium of claim 7, wherein the agent server records user information of users that are waiting for service of the service provider, and sends back queue information of each user to a corresponding portable electronic device according to the phone number of the corresponding portable electronic device.

9. The medium of claim 8, wherein the agent server monitors business processing status of one or more client computers that are connected to the agent server for providing service, generates the alert message according to the business processing status, and sends the alert message to the portable electronic device ahead of time.

10. The medium of claim 9, wherein the business processing statuses comprise queue numbers of users that are being serviced by employees who operate the one or more client computers.

6. A non-transitory medium storing a set of instructions, the set of instructions capable of being executed by a processor of a portable electronic device to perform a queue method, the method comprising:

using a camera of the portable electronic device to capture an image of a two-dimensional (2D) mobile barcode displayed on an electronic display provided by a service provider, and decoding the 2D mobile barcode by the portable electronic device to obtain a queue number assigned by an agent server to a user of the portable electronic device and a uniform resource locator (URL) of the service provider;

logging into the agent server using the URL, and sending user information to the agent server, wherein the user information comprises a phone number of the portable electronic device and the queue number of the user; and

receiving an alert message for informing the user to prepare to go to a client computer provided by the service provider for service, and displaying the alert message on a display screen of the portable electronic device.

11. A portable electronic device, comprising:

a camera;

a storage device;

a processor; and

one or more programs stored in the storage device and being executable by the processor, the one or more programs comprising instructions;

to decode a two-dimensional (2D) mobile barcode captured by the camera from an electronic display provided by a service provider, to obtain a queue number assigned by an agent server to a user of the portable electronic device and a uniform resource locator (URL) of the service provider;

to log into the agent server using the URL, and send user information to the agent server, wherein the user information comprises a phone number of the portable electronic device and the queue number of the user; and

to receive an alert message for informing the user to prepare to go to a client computer provided by the service provider for service, and display the alert message on a display screen of the portable electronic device.

12. The device of claim 11, wherein the queue number is assigned by the agent server in response to a button of a queue machine connected to the agent server being pressed by the user, and the 2D mobile barcode is generated based on the queue number and the URL of the service provider and displayed on the electronic display connected to the agent server.

13. The device of claim 12, wherein the agent server records user information of users that are waiting for service of the service provider, and sends back queue information of each user to a corresponding portable electronic device according to the phone number of the corresponding portable electronic device.

14. The device of claim 13, wherein the agent server monitors business processing status of one or more client computers that are connected to the agent server for providing service, generates the alert message according to the business processing status, and sends the alert message to the portable electronic device ahead of time.

15. The device of claim 14, wherein the business processing statuses comprise queue numbers of users that are being serviced by employees who operate the one or more client computers.