QUANTIFYING FRUSTRATION VIA A USER INTERFACE

• US 20120226993A1
• Filed: 01/07/2011
• Published: 09/06/2012
• Est. Priority Date: 01/07/2011
• Status: Active Grant

• Current Assignee: Vibrant Licensing LLC (IP Edge LLC)
• Original Assignee: Empire Technology Development LLC (Allied Inventors Management, LLC)
• Inventors: Bromer, Nicholas S.
• Granted Patent: US 8,671,347 B2
• Time in Patent Office: Days
• US Class Current: 715/744
• CPC Class Codes: G06F 2203/011 Emotion or mood input determined on the basis of sensed human body parameters such as pulse, heart rate or beat, temperature of skin, facial expressions, iris, voice pitch, brain activity patterns
• CPC Class Codes: G06F 3/011 Arrangements for interaction with the human body, e.g. for user immersion in virtual reality blind teaching G09B21/00
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/04883 for inputting data by handwriting, e.g. gesture or text
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel

Abstract

Implementations and techniques for quantifying frustration via a user interface are generally disclosed.

Claims

1. A method implemented in a communication network associated with a plurality of mobile devices, comprising:

receiving, via a mobile service provider portion of the communication network, mood data and mode data from one or more of the plurality of mobile devices, wherein the mood data quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface of an individual mobile device;

identifying, via the mobile service provider, one or more user interface modes that are frustrating based at least in part on the mood data and the mode data; and

transferring, via the mobile service provider, at least a portion of an updated user interface to one or more of the plurality of mobile devices based at least in part on the identification of the one or more user interface modes that are frustrating.

2. The method of claim 1, wherein the identification of the one or more user interface modes that are frustrating is based at least in part on identifying the mood data that crosses a threshold criteria.

3. The method of claim 1, wherein the mood data associated with the user interface mode comprises a composite value based at least in part on a plurality of measurements of the frustration parameter.

4. The method of claim 1, wherein the mood data associated with the user interface mode comprises a value adjusted based at least in part on a baseline behavior of individual user behavior.

5. The method of claim 1, wherein the user interface mode includes a group of one or more functions and transfers between the functions.

6. The method of claim 1, wherein the user interface mode includes a group of one or more functions and transfers between the functions, wherein the one or more functions are associated with one or more of the following:

a user interface screen, a user interface menu, a user interface icon, a text box, a user interface button, a user interface check box, a user interface folder, a user interface file, and a voice command interface.

7. The method of claim 1, wherein the mood data includes data from detection of one or more of the following:

tap timing, tap strength, sweep timing, and sweep strength.

8. The method of claim 1, wherein the mood data includes data from detection of verbal expletives.

9. The method of claim 1, wherein the identification of the one or more user interface modes that are frustrating and the transfer of at least a portion of an updated user interface is are both performed on an individual user basis.

10. The method of claim 1, wherein the identification of the one or more user interface modes that are frustrating and the transfer of at least a portion of an updated user interface is are both performed on the basis of a group of users.

11. The method of claim 1, further comprising transferring, via the mobile service provider, a message to one or more of the plurality of mobile devices based at least in part on the identification of the one or more user interface modes that are frustrating.

12. The method of claim 11, wherein the message includes one or more of the following:

an apology message and an offer for help message.

13. The method of claim 12, wherein the message is transferred as a real-time response to user frustration.

14. A method implemented in a mobile device associated with a communication network, comprising:

sensing, via the mobile device, mood data that quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface;

associating, via the mobile device, the mood data with mode data, wherein the mode data identifies the user interface mode portion of a user interface; and

transferring, via the mobile device, the mood data and the mode data to a mobile service provider portion of the communication network.

15. The method of claim 14, further comprising, receiving, via the mobile device, at least a portion of an updated user interface based at least in part on transferred mood data and mode data.

16. The method of claim 14, wherein the mood data associated with the user interface mode comprises a composite value based at least in part on a plurality of measurements of the frustration parameter.

17. The method of claim 14, wherein the mood data associated with the user interface mode comprises a value adjusted based at least in part on a baseline behavior of individual user behavior.

18. The method of claim 14, wherein the user interface mode includes a group of one or more functions and transfers between the functions.

19. The method of claim 14, wherein the user interface mode includes a group of one or more functions and transfers between the functions, wherein the one or more functions are associated with one or more of the following:

a user interface screen, a user interface menu, a user interface icon, a text box, a user interface button, a user interface check box, a user interface folder, a user interface file, and a voice command interface.

20. The method of claim 14, wherein the mood data includes data from detection of one or more of the following:

tap timing, tap strength, sweep timing, and sweep strength.

21. The method of claim 14, wherein the mood data includes data from detection of verbal expletives.

22. A mobile service system, comprising:

a mobile service provider configured to facilitate communication among a plurality of mobile devices, the mobile service provider configured to;

receive mood data and mode data from one or more of the plurality of mobile devices, wherein the mood data quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface of an individual mobile device;

identify one or more user interface modes that are frustrating based at least in part on the mood data and the mode data; and

transfer at least a portion of an updated user interface to one or more of the plurality of mobile devices based at least in part on the identification of the one or more user interface modes that are frustrating.

23. The system of claim 22, wherein the mood data associated with the user interface mode comprises a value adjusted based at least in part on a baseline behavior of individual user behavior.

24. The system of claim 22, wherein the identification of the one or more user interface modes that are frustrating and the transfer of at least a portion of an updated user interface is are both performed on the basis of a group of users.

25. An apparatus, comprising:

a mobile device associated with a communication network, the mobile device configured to;

sense mood data that quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface;

associate the mood data with mode data, wherein the mode data identifies the user interface mode portion of a user interface; and

transfer the mood data and the mode data to a mobile service provider portion of the communication network.

26. The apparatus of claim 25, wherein the mood data associated with the user interface mode comprises a value adjusted based at least in part on a baseline behavior of individual user behavior.

27. The apparatus of claim 25, wherein the mobile device is further configured to:

receive at least a portion of an updated user interface based at least in part on transferred mood data and mode data.

28. An article comprising:

a signal bearing medium comprising machine-readable instructions stored thereon, which, if executed by one or more processors, operatively enable a computing device to;

receive, via a mobile service provider portion of a communication network, mood data and mode data from one or more of a plurality of mobile devices, wherein the mood data quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface of an individual mobile device;

identify, via the mobile service provider, one or more user interface modes that are frustrating based at least in part on the mood data and the mode data; and

transfer, via the mobile service provider, at least a portion of an updated user interface to one or more of the plurality of mobile devices based at least in part on the identification of the one or more user interface modes that are frustrating.

29. A method, comprising:

receiving mood data and mode data from one or more of a plurality of mobile devices associated with a mobile service provider portion of a communication network, wherein the mood data quantifies a frustration parameter based at least in part on interaction of a user with a user interface mode portion of a user interface of an individual mobile device;

identifying one or more user interface modes that are frustrating based at least in part on the mood data and the mode data; and

transferring at least a portion of an updated user interface to one or more mobile devices based at least in part on the identification of the one or more user interface modes that are frustrating.

30. The method of claim 29, wherein the one or more mobile devices include at least one mobile device that is not included in the plurality of mobile devices.

31. The method of claim 29, wherein the mood data associated with the user interface mode comprises a composite value based at least in part on a plurality of measurements of the frustration parameter.

32. The method of claim 29, wherein the mood data associated with the user interface mode comprises a value adjusted based at least in part on a baseline behavior of individual user behavior.

33. The method of claim 29, wherein the user interface mode includes a group of one or more functions and transfers between the functions, wherein the one or more functions are associated with one or more of the following:

a user interface screen, a user interface menu, a user interface icon, a text box, a user interface button, a user interface check box, a user interface folder, a user interface file, and a voice command interface.

34. The method of claim 29, wherein the mood data includes data from detection of one or more of the following:

tap timing, tap strength, sweep timing, and sweep strength.

35. The method of claim 29, wherein the mood data includes data from detection of verbal expletives.