METHOD AND APPARATUS FOR PROVIDING A CUSTOMIZABLE REWARD SYSTEM

• US 20120232971A1
• Filed: 03/08/2011
• Published: 09/13/2012
• Est. Priority Date: 03/08/2011
• Status: Abandoned Application

• Current Assignee: Callidus Software, Inc. (SAP SE)
• Original Assignee: Badgeville, Inc. (SAP SE)
• Inventors: Pabst, Michael Keith, Zhang, Jingshen Jimmy, Martin, Wedge, Duggan, Kris
• Application Number:
  US13/043,100
• Publication Number:
  US 20120232971A1
• Time in Patent Office: Days
• US Class Current: 705/14.12
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates

Abstract

A method for providing a customizable reward service may include monitoring user activity associated with a web site relative to an operator defined lexicon of activities, comparing user activity to conditional rules defining multidimensional behaviors and corresponding rewards associated with satisfaction of the conditional rules, and determining whether to generate a reward from an operator defined lexicon of rewards based on satisfaction of the conditional rules. A corresponding apparatus is also provided.

Claims

1. A method comprising:

monitoring user activity associated with a web site relative to an operator defined lexicon of activities;

comparing user activity to conditional rules defining multidimensional behaviors and corresponding rewards associated with satisfaction of the conditional rules; and

determining whether to generate a reward from an operator defined lexicon of rewards based on satisfaction of the conditional rules.

2. The method of claim 1, further comprising an initial operation of configuring a dynamic game engine to perform the monitoring, comparing and determining.

3. The method of claim 2, wherein configuring the dynamic game engine comprises utilizing input received from an operator of the web site to define the lexicon of activities, define the lexicon of rewards, provide reward definitions to specify a series of actions that trigger issuance of each respective reward, and provide activity definitions to determine which activities match each reward definition.

4. The method of claim 3, wherein the activity definitions further provide rules for modifying or normalizing each activity.

5. The method of claim 2, wherein configuring the dynamic game engine comprises generating a graphical interface to enable the operator to define each one of the multidimensional behaviors.

6. The method of claim 5, wherein generating the graphical interface comprises enabling the operator to define the multidimensional behaviors by selecting one or more activities in association with selected ones of time criteria, frequency criteria, numerical instance criteria, or group association information linkable with Boolean expressions to define the conditional rules.

7. The method of claim 1, wherein the monitoring and the determining whether to generate the reward are each performed by an entity remote from a service platform hosting the web site.

8. The method of claim 1, wherein the monitoring and the determining whether to generate the reward are each performed by an entity locally at a service platform hosting the web site.

9. The method of claim 1, further comprising generating an indication to a user in response the user activity satisfying one or more of the conditional rules.

10. The method of claim 1, further comprising enabling a user of the web site to access a listing of rewards in the reward lexicon along with an explanation of the conditional rules required to be satisfied for achievement of each respective reward.

13. The apparatus of claim 2, wherein the processing circuitry is configured to cause the apparatus to configure the dynamic game engine by utilizing input received from an operator of the web site to define the lexicon of activities, define the lexicon of rewards, provide reward definitions to specify a series of actions that trigger issuance of each respective reward, and provide activity definitions to determine which activities match each reward definition.

14. The apparatus of claim 13, wherein the activity definitions further provide rules for modifying or normalizing each activity.

11. An apparatus comprising processing circuitry configured with stored instructions to cause the apparatus to perform at least:

monitoring user activity associated with a web site relative to an operator defined lexicon of activities;

comparing user activity to conditional rules defining multidimensional behaviors and corresponding rewards associated with satisfaction of the conditional rules; and

determining whether to generate a reward from an operator defined lexicon of rewards based on satisfaction of the conditional rules.

12. The apparatus of claim 11, wherein the processing circuitry is further configured to cause the apparatus to perform an initial operation of configuring a dynamic game engine to perform the monitoring, comparing and determining.

15. The apparatus of claim 12, wherein the processing circuitry is further configured to cause the apparatus to configure the dynamic game engine by generating a graphical interface to enable the operator to define each one of the multidimensional behaviors.

16. The apparatus of claim 15, wherein the processing circuitry is further configured to cause the apparatus to generate the graphical interface by enabling the operator to define the multidimensional behaviors by selecting one or more activities in association with selected ones of time criteria, frequency criteria, numerical instance criteria, or group association information linkable with Boolean expressions to define the conditional rules.

17. The apparatus of claim 11, wherein the processing circuitry is further configured to cause the apparatus to monitor and determine whether to generate the reward via an entity remote from a service platform hosting the web site.

18. The apparatus of claim 11, wherein the processing circuitry is further configured to cause the apparatus to monitor and determine whether to generate the reward via an entity locally at a service platform hosting the web site.

19. The apparatus of claim 11, wherein the processing circuitry is further configured to cause the apparatus to generate an indication to a user in response the user activity satisfying one or more of the conditional rules.

20. The apparatus of claim 11, wherein the processing circuitry is further configured to cause the apparatus to enable a user of the web site to access a listing of rewards in the reward lexicon along with an explanation of the conditional rules required to be satisfied for achievement of each respective reward.