System and Method for Tracking Merchant Performance Using Social Media

• US 20120233082A1
• Filed: 08/11/2011
• Published: 09/13/2012
• Est. Priority Date: 03/08/2011
• Status: Abandoned Application

• Current Assignee: Young America Corporation (Young America Holdings Incorporated)
• Original Assignee: Young America Corporation (Young America Holdings Incorporated)
• Inventors: Custer, Joseph, Crank, Timothy
• Application Number:
  US13/207,808
• Publication Number:
  US 20120233082A1
• Time in Patent Office: Days
• US Class Current: 705/319
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Disclosed is an electronically implemented method for providing an employee recognition using social media. The method includes providing a computing system having a processor and a data storage component, wherein the data storage component comprises instructions to cause the processor to receive, through a social media platform, an electronic request from a merchant location to provide an electronic recognition to the employee based on the employee'"'"'s employment-related performance, and provide the recognition to the employee by accessing an electronic forum and posting the recognition in electronic format on such electronic forum. Recognition may be provided by posting the recognition on a social media webpage of the employee.

Claims

1. An electronically implemented method for providing an employee recognition using social media, comprising:

providing a computing system comprising a processor and a data storage component, wherein the data storage component comprises instructions to cause the processor to;

receive, through a social media platform, an electronic request from a merchant location to provide an electronic recognition to the employee based on the employee'"'"'s employment-related performance; and

provide the recognition to the employee by accessing an electronic forum and posting the recognition in electronic format on such electronic forum.

2. The method of claim 1, wherein providing the recognition comprises posting the recognition on a social media webpage of the employee.

3. The method of claim 2, wherein providing the recognition to the employee by accessing an electronic forum comprises using the social media platform to access the social media webpage of the employee.

4. The method of claim 3, wherein access to the social media webpage of the employee is accomplished using one or more of a password, merchant verification, or preexisting electronic relationship between the merchant and the employee.

5. The method of claim 1, wherein the recognition is a textual recognition, the language of which being provided by the merchant.

6. The method of claim 1, wherein the employee has a previously established social media relationship with the merchant location through the social media platform.

20. The method of claim 1, wherein the recognition is a textual recognition, the language of which being provided by the merchant.

7. A computer readable storage medium comprising computer-accessible instructions stored thereon which, when read by a computer, will cause the computer to:

receive, through a social media platform, an electronic request from a merchant location to provide an electronic recognition to the employee based on the employee'"'"'s employment-related performance; and

provide the recognition to the employee by accessing an electronic forum and posting the recognition in electronic format on such electronic forum.

8. An electronically implemented method for providing an employee recognition using social media, comprising:

providing a computing system comprising a processor and a data storage component, wherein the data storage component comprises instructions to cause the processor to;

transmit, through a social media platform, an electronic feedback response request to a consumer relating to a topic of interest at a merchant location; and

receive, through the social media platform, a consumer feedback response responsive to the response request;

comparing the feedback response to target response parameters; and

providing a recognition to one or more employees at the merchant location if the consumer feedback response is within the target response parameters.

9. The method of claim 8, wherein the target response parameters are based on regional performance goals applicable to a plurality of merchant locations within a selected region.

10. The method of claim 8, wherein the topic of interest is selected from one or more of a product sold at the merchant location, a service provided at the merchant location, or a customer experience at the merchant location.

11. The method of claim 8, comprising providing an employee incentive, and wherein the employee incentive includes one or more of a monetary reward or a discount on a product or service sold at the merchant location.

12. The method of claim 8, comprising providing an incentive to the consumer for responding to the consumer response component.

13. The method of claim 8, wherein the received feedback response is electronically uploaded to a merchant database of the data storage component.

14. The method of claim 8, wherein the topic of interest is related to employee performance at a merchant location.

15. The method of claim 14, wherein the target response parameters are based on a desired employee performance.

16. The method of claim 15, wherein an employee at the merchant location is provided a recognition where the consumer feedback substantially falls within the target response parameters.

17. The method of claim 8, wherein providing the recognition comprises posting the recognition on a social media webpage of the employee.

18. The method of claim 17, wherein providing the recognition comprises using the social media platform to access the social media webpage of the employee.

19. The method of claim 18, wherein access to the social media webpage of the employee is accomplished using one or more of a password, merchant verification, or preexisting electronic relationship between the merchant and the employee.