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ACTIONABLE ALERTING

  • US 20120239541A1
  • Filed: 03/19/2012
  • Published: 09/20/2012
  • Est. Priority Date: 03/18/2011
  • Status: Abandoned Application
First Claim
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1. A system comprising:

  • an event processing engine;

    an issue state maintenance engine coupled to the event processing engine;

    an alert generation engine coupled to the issue state maintenance engine;

    an account datastore coupled to the event processing engine;

    an issue state model datastore coupled to the issue state maintenance engine;

    an alert registration datastore coupled to the alert generation engine;

    wherein, in operation;

    the event processing engine;

    receives a first event;

    identifies an account in the account datastore with which the first event is associated;

    makes a business rules determination as to how to further process the first event;

    the issue state maintenance engine;

    generates a state model according to the business rules determination;

    stores the state model in the issue state model datastore;

    the alert generation engine;

    identifies a destination of the account in the alert registration datastore;

    determines an expected response to an alert associated with the first event;

    generates an alert that includes a value sufficient to identify the expected response;

    sends the alert on a stateless communication channel to the destination;

    wherein if the event processing engine later receives a second event that includes the value sufficient to identify the expected response, the issue state maintenance engine updates the state model in accordance with the expected response.

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