SYSTEMS AND METHODS FOR CUSTOMER INTERACTION

• US 20120246004A1
• Filed: 12/22/2011
• Published: 09/27/2012
• Est. Priority Date: 12/22/2010
• Status: Abandoned Application

• Current Assignee: ChatterPlug, Inc.
• Original Assignee: ChatterPlug, Inc.
• Inventors: Book, Christopher J., Book, JoyAnn M.
• Application Number:
  US13/335,528
• Publication Number:
  US 20120246004A1
• Time in Patent Office: Days
• US Class Current: 705/14.58
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Pursuant to some embodiments, methods, systems, apparatus, and computer program code for encouraging customer interaction are provided. In some embodiments, customer interaction may include receiving a request by a user operating a mobile device to provide feedback associated with an experience at a merchant. Device location data is identified associated with a current location of the mobile device. Merchant location data associated with a location of the merchant is identified, where the merchant location data includes information identifying a permitted review radius. A determination is made whether the current location of the mobile device is within the permitted review radius, and, if so, the user is permitted to provide feedback.

Claims

1. A method for operating a mobile device, comprising:

generating, from the mobile device, a request by a user to provide feedback associated with an experience at a merchant;

identifying device location data associated with a current location of the mobile device;

identifying merchant location data associated with a location of said merchant, said merchant location data including information identifying a permitted review radius;

determining whether said current location of said mobile device is within said permitted review radius; and

permitting said user to provide said feedback if said mobile device is within said permitted review radius.

2. The method of claim 1, wherein said determining whether said current location of said mobile device is within said permitted review radius indicates that said mobile device is not within said permitted review radius, the method further comprising:

preventing said user from providing said feedback.

3. The method of claim 1, wherein said device location data comprises:

a latitude and a longitude of said mobile device; and

a margin of error of said device location data.

4. The method of claim 3, wherein said determining whether current location of said mobile device is within said permitted review radius includes comparing said latitude and longitude of said mobile device with said margin of error to said permitted review radius.

5. The method of claim 1, further comprising:

communicating at least a first merchant offer to said mobile device based on said current location of said mobile device.

6. The method of claim 5, further comprising:

selecting said at least first merchant offer based on a status of said user operating said mobile device.

7. The method of claim 6, wherein said status of said user is determined based at least in part on:

(i) a quantity of feedback provided by said user, and (ii) a quality of feedback provided by said user.

8. The method of claim 1, wherein said merchant location data is specified by said merchant.

9. The method of claim 1, wherein said merchant location data is identified based on an address of said merchant.

10. A method, comprising:

generating, from a mobile device, a request by a user to provide feedback associated with an experience at a merchant location;

verifying that said mobile device is actually present at said merchant location; and

permitting said user to provide said feedback using said mobile device if said mobile device is at said merchant location.

11. The method of claim 10, wherein said verifying comprises:

identifying device location data associated with a current location of said mobile device;

identifying merchant location data associated with a location of said merchant, said merchant location data including information identifying a permitted review radius; and

determining whether said current location of said mobile device is within said permitted review radius.

12. The method of claim 10, wherein said verifying comprises at least one of:

(i) verifying that a location of said mobile device matches a known location of said merchant location;

(ii) verifying an action associated with said mobile device involving said merchant location.

13. The method of claim 12, wherein said verifying that a location of said mobile device matches a known location of said merchant further comprises at least one of:

(i) detecting that said mobile device is connected with a known wireless network at said merchant location, (ii) detecting location information associated with said mobile device, (iii) detecting a transaction involving said mobile device and said merchant location, (iv) detecting a code scan by said mobile device from said merchant location, and (v) detecting a checkin of said mobile device at said merchant location.