MONITORING KEY-PRESS DELAY AND DURATION TO DETERMINE NEED FOR ASSISTANCE
14 Assignments
0 Petitions
Accused Products
Abstract
In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
16 Citations
27 Claims
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1-11. -11. (canceled)
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12. A method comprising:
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determining a force of actuating an actuator; in response to a high said force, modifying a user interface; and in response to a not high said force, forbearing from said modifying. - View Dependent Claims (13, 14, 27)
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15. (canceled)
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16. An apparatus comprising:
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a user interface operable to interface with a user; a device in communication with the user interface, the device comprising a processor and a memory, the device operable to; modify the user interface in response to a change in a force of actuating of an actuator, and forbear from said modifying in response to no change in the force of the actuation. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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25-26. -26. (canceled)
Specification