Mobile speech attendant access

• US 20120253817A1
• Filed: 04/04/2011
• Published: 10/04/2012
• Est. Priority Date: 04/04/2011
• Status: Abandoned Application

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Trinh, Trung (Tim)
• Application Number:
  US13/066,082
• Publication Number:
  US 20120253817A1
• Time in Patent Office: Days
• US Class Current: 704/270
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/4935 Connection initiated by DAS system

Abstract

A system and method for connecting to a telephone extension listed in a telephone number database is disclosed. The method comprises recording an audio token on a mobile communication device. The audio token is associated with a telephone number included in the database. The audio token is transmitted from the mobile communication device to a server over a digital channel. The telephone number in the database that is associated with the audio token is selected using speech recognition. The mobile communication device is then connected with the telephone number.

Claims

1. A method for connecting to a telephone extension listed in a remote telephone directory, comprising:

recording an audio token on a mobile communication device, wherein the audio token is associated with a telephone number included in the remote telephone directory;

transmitting the audio token from the mobile communication device to a server over a digital channel;

matching the audio token received at the server over the digital channel with a telephone number in the remote telephone directory that is associated with the audio token using a speech recognition program; and

connecting the mobile communication device with a telephone line associated with the telephone number.

2. The method of claim 1, wherein connecting the mobile communication device further comprises:

calling the mobile communication device and the telephone number using a telephony server; and

connecting the call to the mobile communication device and the call to the telephone number as an incoming call to the mobile communication device using the telephony server.

3. The method of claim 1, wherein recording the audio token further comprises recording at least one of a name of a person included in the remote telephone directory and a descriptive term associated with a telephone number in the remote telephone directory.

4. The method of claim 1, wherein recording the audio token further comprises recording the audio token in one of a lossy compressed audio format, a lossless compressed audio format, and an uncompressed audio format.

5. The method of claim 1, wherein recording the audio token further comprises performing speech recognition on the audio token at the mobile communication device and sending a numeric value associated with the audio token to the server to allow the server to use the speech recognition program to select the telephone number from the telephone database that is associated with the audio token using the numeric value.

6. The method of claim 5, further comprising sending the numeric value from the mobile communication device to the server over one of a control channel used by the mobile communication device and a data channel.

7. The method of claim 1, wherein recording an audio token further comprises:

speaking a predetermined term to the mobile communication device;

associating the predetermined term with a selected telephone number on the mobile computing device;

intercepting a phone call attempt to the selected telephone number; and

requesting the audio token associated with the telephone number included in the remote telephone directory to be spoken to obtain the recording.

8. The method of claim 1, further comprising connecting an automated agent to communicate to a user of the mobile communication device when more than one telephone number in the remote telephone directory is associated with the audio token.

9. The method of claim 1, further comprising offering a callback service to the mobile communication device when the telephone line to the telephone number is busy.

10. The method of claim 1, wherein matching the audio token further comprises sending the telephone number to the mobile communication device using one of a data channel and a control channel.

11. The method of claim 1, further comprising communicating selected information from the mobile communication device to the server regarding at least one of a type of the mobile communication device and speech information for a user of the mobile communication device to reduce filtering steps in the speech recognition program.

12. A mobile speech attendant system, comprising:

a directory identification module operable on a mobile communication device that is configured to digitally record an audio token that is associated with a telephone number in a remote telephone directory and communicate the audio token to a server over a digital channel;

a speech attendant module operable on the server that is configured to receive the audio token from the mobile communication device and determine the telephone number associated with the audio token; and

a connection module operable to communicate with a telephony server that is in communication with the speech attendant module and is configured to connect the mobile communication device to a telephone line associated with the telephone number that is associated with the audio token.

13. The system of claim 12, wherein the directory identification module is further configured to perform speech recognition on the audio token at the mobile communication device and transmit a numeric value associated with the audio token to the speech attendant module to allow the speech attendant module to select a telephone number from the telephone database that is associated with the audio token using the numeric value.

14. The system of claim 12, wherein the digital channel is one of a data channel and a control channel used by the mobile communication device.

15. The system of claim 12, wherein the audio token is one of a name of a person in the remote telephone directory and a descriptive term used to characterize a specific telephone number in the remote telephone directory.

16. The system of claim 12, wherein the connection module is further configured to make a telephone call to the mobile communication device and a telephone call to the telephone number and connect the telephone calls to enable the mobile communication device to be connected with the telephone number via an incoming call.

17. The system of claim 12, wherein the directory identification module is configured to digitally record the audio token using one of a lossy compressed audio format, a lossless compressed audio format, and an uncompressed audio format.

18. A computer program product, comprising a computer usable medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed to implement a method for connecting to a telephone extension listed in a remote telephone database operating on a server, comprising:

recording an audio token with a mobile communication device, wherein the audio token is associated with a telephone number included in the remote telephone database;

transmitting a representation of the audio token from the mobile communication device to the server over a digital channel;

matching the audio token received at the server over the digital channel with the telephone number in the remote telephone directory that is associated with the audio token using a speech recognition program; and

connecting the mobile communication device with the telephone number.

19. The computer program product of claim 18, wherein transmitting a representation of the audio token further comprises transmitting one of a numeric value associated with the audio token, a compressed audio, a lossy compressed audio format, a lossless compressed audio format, and an uncompressed audio format.

20. The computer program product of claim 18, wherein connecting the mobile communication device with the telephone number further comprises:

calling the mobile communication device and the telephone number using a telephony server; and

connecting the call to the mobile communication device and the call to the telephone number as an incoming call to the mobile communication device using the telephony server.