SYSTEMS AND METHODS FOR ASSESSING DELIVERY PERFORMANCE BASED ON OPERATIONAL DATA

• US 20120253892A1
• Filed: 03/30/2012
• Published: 10/04/2012
• Est. Priority Date: 03/31/2011
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Davidson, Mark J.
• Application Number:
  US13/435,686
• Publication Number:
  US 20120253892A1
• Time in Patent Office: Days
• US Class Current: 705/7.42
• CPC Class Codes: G01C 21/3469 Fuel consumption; Energy use; Emission aspects
• CPC Class Codes: G01C 21/3617 using user history, behaviour, conditions or preferences, e.g. predicted or inferred from previous use or current movement
• CPC Class Codes: G06F 16/29 Geographical information databases
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G07C 5/00 Registering or indicating the working of vehicles
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/02 Registering or indicating driving, working, idle, or waiting time only apparatus forming part of taximeters G07B13/00
• CPC Class Codes: G07C 5/06 in graphical form
• CPC Class Codes: G08G 1/123 indicating the position of vehicles, e.g. scheduled vehicles; Managing passenger vehicles circulating according to a fixed timetable, e.g. buses, trains, tramstransmission of navigation instructions to vehicles G08G1/0968
• CPC Class Codes: G08G 1/20 Monitoring the location of vehicles belonging to a group, e.g. fleet of vehicles, countable or determined number of vehicles
• CPC Class Codes: G08G 1/202 Dispatching vehicles on the basis of a location, e.g. taxi dispatching
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: G08G 1/207 with respect to certain areas, e.g. forbidden or allowed areas with possible alerting when inside or outside boundaries
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

Various embodiments of the present invention are directed to a fleet management computer system for assessing delivery performance. According to various embodiments, the fleet management computer system may be configured for assessing operational data to identify the occurrence of one or more delivery stops, identify one or more stop attributes for each of the identified delivery stops, and generate a graphical display indicating the identified delivery stops and stop attributes. In addition, the fleet management computer system may be configured to assess the operational data to determine dispatch statistics including cumulative or average delivery performance statistics grouped according to various working shifts.

Claims

1. A fleet management computer system for assessing delivery performance, said fleet management computer system comprising:

one or more memory storage areas; and

one or more processors in communication with said one or more memory storage areas;

wherein said one or more processors are, collectively, configured to;

receive operational data comprising vehicle telematics data and service data, said vehicle telematics data being indicative of one or more vehicle dynamics for at least one vehicle during one or more time periods, and said service data being indicative of one or more service dynamics for at least one vehicle operator during said one or more time periods;

identify the occurrence of one or more delivery stops based on said operational data;

identify one or more stop attributes for each of said identified delivery stops; and

generate a graphical display indicating each of said identified delivery stops and said identified stop attributes.

2. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a stop time value indicating the duration of an identified delivery stop.

3. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a stop start time value and a stop finish time value for an identified delivery stop.

4. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a time to stop value indicating the duration of time between the beginning of an identified delivery stop and the end of a preceding delivery stop.

5. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a non-travel time to stop value indicating the duration of time between the beginning of an identified delivery stop and the end of a preceding delivery stop during which said vehicle is not traveling and said vehicle operator has not generated service data otherwise accounting for the lack of activity between said identified delivery stop and said preceding stop.

6. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a miles to stop value indicating the distance traveled by said vehicle between an identified delivery stop and a preceding delivery stop.

7. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a stop type indication, said stop type indicating the purpose of an identified delivery stop.

8. The fleet management computer system of claim 1, wherein said one or more stop attributes comprise a handling units value indicating the number of package or freight units picked up or delivered at an identified delivery stop, and a weight value indicating the weight of said units picked up or delivered at said identified delivery stop.

9. The fleet management computer system of claim 1, wherein said graphical display indicates said identified delivery stops in chronological order.

10. The fleet management computer system of claim 1, wherein said graphical display comprises a graphical user interface configured for sorting said identified delivery stops based on one or more of said attributes selected by a user.

11. The fleet management computer system of claim 1, wherein said one or more processors are configured to determine, based on said operational data, the location where each identified delivery stop occurred;

and

wherein said graphical display includes a map showing the location of one or more of said identified delivery stops.

12. The fleet management computer system of claim 1, wherein said graphical display comprises a graphical user interface including an interactive geographical map, and wherein said processors are further configured for indicating the location of one or more user-selected delivery stops on said map.

13. The fleet management computer system of claim 1, wherein said processors are configured to receive said operational data by:

receiving user input requesting retrieval of operational data relating to one or more user parameters;

retrieving certain operational data relating to said parameters from one or more data storage areas; and

loading said certain operational data to said one or more memory storage areas.

14. The fleet management computer system of claim 13, wherein said processors are further configured for generating a graphical user interface comprising one or more menus configured to enable a user to select said one or more user parameters and request retrieval of operational data relating to selected parameters;

and

wherein said one or more user parameters comprise one or more parameters selected from the group consisting of;

one or more time periods;

one or more specific drivers;

one or more specific vehicles; and

one or more locations.

15. The fleet management computer system of claim 13, wherein said graphical display comprises a graphical user interface comprising one or more filter menus configured to enable a user to select one or more attribute filter values, said graphical user interface being configured to display only delivery stops and stop attributes corresponding to said one or more attribute filter values.

16. The fleet management computer system of claim 15, wherein said one or more filter menus comprise a non-travel time to stop filter menu.

17. The fleet management computer system of claim 15, wherein said one or more filter menus comprise a stop time filter menu.

18. The fleet management computer system of claim 1, wherein said one or more processors are configured for identifying said delivery stops by:

segmenting said operational data into a plurality of activity segments, said activity segments representing periods of time classified according to vehicle activity or service activity; and

identifying one or more stop segments, said stop segments each representing a period of time during which a driver is performing a delivery stop.

26. The fleet management computer system of claim 1, wherein said processors are configured to receive said operational data by:

receiving user input requesting retrieval of operational data relating to one or more user parameters;

retrieving certain operational data relating to said parameters from one or more data storage areas; and

loading said certain operational data to said one or more memory storage areas.

27. The fleet management computer system of claim 26, wherein said processors are further configured for generating a graphical user interface comprising one or more menus configured to enable a user to select said one or more user parameters and request retrieval of operational data relating to selected parameters;

wherein said one or more user parameters comprise one or more parameters selected from the group consisting of;

one or more time periods;

one or more specific drivers; and

one or more locations.

19. A fleet management computer system for assessing delivery performance, said fleet management computer system comprising:

one or more memory storage areas; and

one or more processors in communication with said one or more memory storage areas;

wherein said one or more processors are, collectively, configured to;

receive operational data comprising service data indicative of activity for at least one vehicle operator during one or more working shifts;

identify the occurrence of one or more delivery stops during said working shifts for said at least one vehicle operator;

determine, for each of said working shifts, a plurality of delivery performance statistics based on said operational data, wherein said delivery performance statistics include a stops value indicating the number of delivery stops performed during a respective working shift;

identify a first group of said working shifts for which the number of delivery stops occurring falls within a first number-of-stops range;

identify a second group of said working shifts for which the number of delivery stops occurring falls within a second number-of-stops range;

determine, based on said delivery performance statistics for working shifts in said first group of working shifts, a first set of dispatch statistics comprising cumulative or average delivery performance statistics for said first group of working shifts;

determine, based on said delivery performance statistics in said second group of working shifts, a second set of dispatch statistics comprising cumulative or average delivery performance statistics for said second group of working shifts; and

generate a graphical display indicating said first set of dispatch statistics and said second set of dispatch statistics.

20. The fleet management computer system of claim 19, wherein said first set of dispatch statistics and said second set of dispatch statistics comprise an average trips value indicating the average number of trips made during working shifts in said first group of working shifts and said second group of working shifts respectively.

21. The fleet management computer system of claim 19, wherein said first set of dispatch statistics and said second set of dispatch statistics comprise a stop time value indicating the average duration of stops performed during working shifts in said first group of working shifts and said second group of working shifts respectively.

22. The fleet management computer system of claim 19, wherein said first set of dispatch statistics and said second set of dispatch statistics comprise a total stops value indicating the average number of total stops performed during working shifts in said first group of working shifts and said second group of working shifts respectively.

23. The fleet management computer system of claim 22, wherein said first set of dispatch statistics and said second set of dispatch statistics further comprise one or more values selected from the group consisting of:

a pickup and delivery hours value indicating the average amount of pickup and delivery time for working shifts in said first group of working shifts and said second group of working shifts respectively;

a delivery stops value indicating the average number of delivery stops performed during working shifts in said first group of working shifts and said second group of working shifts respectively;

a pickup stops value indicating the average number of pickup stops performed during working shifts in said first group of working shifts and said second group of working shifts respectively;

a stops per hour value indicating the average number of stops performed per hour during working shifts in said first group of working shifts and said second group of working shifts respectively;

a miles value indicating the average total distance traveled during working shifts in said first group of working shifts and said second group of working shifts respectively;

a miles per stop value indicating the average distance traveled between stops during working shifts in said first group of working shifts and said second group of working shifts respectively; and

a weight value indicating the average total weight of packages or freight delivered during working shifts in said first group of working shifts and said second group of working shifts respectively.

24. The fleet management computer system of claim 19, wherein said first number-of-stops range and said second number-of-stops range are unique from one another and selected from the group consisting of:

1 to 5 stops;

to 10 stops;

11 to 15 stops;

16 to 20 stops;

21 to 25 stops; and

26 or more stops.

25. The fleet management computer system of claim 19, wherein said operational data further comprises vehicle telematics data indicative of one or more vehicle dynamics for one or more vehicles during said one or more working shifts.

28. The fleet management computer system of claim 19, wherein each of said working shifts comprises a period of time during which said at least one vehicle operator was scheduled to perform delivery-related activities.

29. The fleet management computer system of claim 19, wherein each of said working shifts comprises a single working day.

30. A computer readable storage medium comprising computer executable instructions for:

receiving operational data comprising vehicle telematics data and service data, said vehicle telematics data being indicative of one or more vehicle dynamics for at least one vehicle during one or more time periods, and said service data being indicative of one or more service dynamics for at least one vehicle operator during said one or more time periods;

identifying the occurrence of one or more delivery stops based on said operational data;

identifying one or more stop attributes for each of said identified delivery stops; and

generating a graphical display indicating each of said identified delivery stops and said identified stop attributes.

31. A computer readable storage medium comprising computer executable instructions for:

receiving operational data comprising service data indicative of activity for at least one vehicle operator during one or more working shifts;

identifying the occurrence of one or more delivery stops during said working shifts for said at least one vehicle operator;

determining, for each of said working shifts, a plurality of delivery performance statistics based on said operational data, wherein said delivery performance statistics include a stops value indicating the number of delivery stops performed during a respective working shift;

identifying a first group of said working shifts for which the number of delivery stops occurring falls within a first number-of-stops range;

identifying a second group of said working shifts for which the number of delivery stops occurring falls within a second number-of-stops range;

determining, based on said delivery performance statistics for working shifts in said first group of working shifts, a first set of dispatch statistics comprising cumulative or average delivery performance statistics for said first group of working shifts;

determining, based on said delivery performance statistics in said second group of working shifts, a second set of dispatch statistics comprising cumulative or average delivery performance statistics for said second group of working shifts; and

generating a graphical display indicating said first set of dispatch statistics and said second set of dispatch statistics.