INTELLIGENTLY MONITORING AND DISPATCHING INFORMATION TECHNOLOGY SERVICE ALERTS
First Claim
Patent Images
1. A computer system for intelligently monitoring and dispatching Information Technology (IT) service alerts, the system comprising:
- one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the program instructions comprising;
first program instructions to receive a service error alert;
second program instructions to classify the received service error alert;
third program instructions to assign the service error alert, based on the service error alert classification; and
fourth program instructions to monitor the progress of the resolution of the service error alert.
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Accused Products
Abstract
In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.
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Citations
20 Claims
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1. A computer system for intelligently monitoring and dispatching Information Technology (IT) service alerts, the system comprising:
one or more processors, one or more computer-readable memories, one or more computer-readable tangible storage devices, and program instructions stored on at least one of the one or more storage devices for execution by at least one of the one or more processors via at least one of the one or more memories, the program instructions comprising; first program instructions to receive a service error alert; second program instructions to classify the received service error alert; third program instructions to assign the service error alert, based on the service error alert classification; and fourth program instructions to monitor the progress of the resolution of the service error alert. - View Dependent Claims (2, 3, 4, 5, 6)
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7. The computer system of claim 7, further comprising:
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sixth program instructions to re-classify the service error alert; and seventh program instructions to re-assign the service error alert, in response to the fourth program instructions determining that the predetermined action has not been performed within the predetermined time period.
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8. A method for intelligently monitoring and dispatching Information Technology (IT) service alerts, the method comprising the steps of:
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a computer receiving a service error alert; a computer classifying the received service error alert; a computer assigning the service error alert, based on the service error alert classification and; a computer monitoring the progress of the resolution of the service error alert. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product for intelligently monitoring and dispatching Information Technology (IT) service alerts, the computer program product comprising:
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first program instructions to receive a service error alert; second program instructions to classify the received service error alert; third program instructions to assign the service error alert, based on the service error alert classification; and fourth program instructions to monitor the progress of the resolution of the service error alert. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification