Virtual mobile management - remote control

• US 20120254762A1
• Filed: 06/08/2012
• Published: 10/04/2012
• Est. Priority Date: 04/21/2008
• Status: Active Grant

• Current Assignee: Vmware LLC (Broadcom, Inc.)
• Original Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Inventors: Parmar, Ramesh, Doshi, Dinesh, Jagannatha, Deepa, Gonsalves, Deepak
• Granted Patent: US 9,294,621 B2
• Time in Patent Office: Days
• US Class Current: 715/736
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 63/20 for managing network security; network security policies in general filtering policies H04L63/0227
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04W 12/00 Security arrangements; Authentication; Protecting privacy or anonymity
• CPC Class Codes: H04W 12/37 Managing security policies for mobile devices or for controlling mobile applications
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 8/22 Processing or transfer of terminal data, e.g. status or physical capabilities

Abstract

Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.

Claims

1. A virtual mobile management apparatus comprising:

at least one mobile client device including a means for communicating with at least one server including a Registration and Authentication Function to provide a single point of entry for all mobile client devices for enrollment and authentication services during a remote session;

a technician console providing a graphical user interface to manage and control said mobile devices that are enrolled and authenticated, said technician console providing remote session control tools selected from the group of Session Stop, Pause, Resume, Snapshot, Record, Image Resize, Resolution change, Unified Keypad, and session password for security, said session control tools facilitate display capture, key and tough input simulation and collect device parameters to analyze and compare pre-defined parameters

a data repository for storing information about said mobile devices, server and tenant configurations and for use in generating a standards deviation report viewable by an authorized user.

2. The virtual mobile management apparatus according to claim 1 wherein a user can request a technician to start a remote control session.

3. The virtual mobile management apparatus according to claim 2 wherein a user initiated session request is queued for the technician to attend to the request.

4. The virtual mobile management apparatus according to claim 1 wherein said technician invokes the remote session.

5. The virtual mobile management apparatus according to claim 1 wherein said technician can connect to multiple devices and start a remote control session from the same technician console.

6. The virtual mobile management apparatus according to claim 1 wherein said data repository maintains historical data of device enrollment, session, audit, and report views.

7. The virtual mobile management apparatus according to claim 1 wherein said data repository is accessed by the AetherPal System Admin Service.

8. The virtual mobile management apparatus according to claim 1 wherein said technician is able to view device details including device memory, device processor occupancy, device operator, device ID, and device ESN.

9. The virtual mobile management apparatus according to claim 1 wherein said technician and user can have a chat session.

10. The virtual mobile management apparatus according to claim 1 wherein said data that is queried during the session can be exported from the technician console.

11. The virtual mobile management apparatus according to claim 1 wherein arguments such as a web address can be forwarded to said device during the session.

12. The virtual mobile management apparatus according to claim 1 wherein an Ad/Alert Notification is forwarded to the mobile device.