Methods, Systems, and Computer-Readable Media for Providing Commitments Information Relative to a Turf

• US 20120259670A1
• Filed: 06/18/2012
• Published: 10/11/2012
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Granted Patent: US 8,751,278 B2
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Methods, systems, and computer-readable media provide for providing commitments information relative to a turf. According to embodiments, a method for providing commitments information relative to a turf is provided. According to the method, a time frame for each of a plurality of turfs is determined. The time frame indicates when a work order of a given category is to be completed. A numeric indicator indicating the time frame in which the work order of the given category is to be completed is displayed.

Claims

1. A method for providing commitments information relative to a turf, the method comprising:

displaying, in a graphical user interface provided by a computer having a processor and a memory, a grid having a plurality of rows and a plurality of columns, each of the plurality of rows corresponding to one of a plurality of turfs associated with a service area, each of the plurality of columns corresponding to one of a plurality of service categories;

determining, by the computer, a time frame for each of the plurality of turfs and for each of the plurality of service categories, the time frame indicating when a work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed; and

displaying, via the grid, a numeric indicator indicating the time frame in which the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed.

2. The method of claim 1, wherein the time frame is associated with each of the plurality of turfs via a Common Language Location Identification code.

3. The method of claim 1, wherein the time frame is a number of days from when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is requested to when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed.

4. The method of claim 1, wherein the plurality of service categories comprises an installation work order related to an installation of a new service, an out-of-service work order related to restoring service that is out, and an affecting service work order related to repairing service that is not properly functioning.

5. The method of claim 4, wherein the out-of-service work order and the affecting service work are associated with lower time frames than the installation work order.

6. The method of claim 1, wherein the numeric indicator is displayed in a cell associated with the graphical user interface, the cell being associated with one of the plurality of turfs and one of the plurality of service categories.

7. The method of claim 1, wherein the plurality of rows are arranged to correspond with locations of the plurality of turfs.

8. A system for providing commitments information relative to a turf, comprising:

a processor; and

a memory coupled to the processor, the memory comprising instructions that, when executed by the processor, cause the processor to perform a method comprising;

displaying, in a graphical user interface, a grid having a plurality of rows and a plurality of columns, each of the plurality of rows corresponding to one of a plurality of turfs associated with a service area, each of the plurality of columns corresponding to one of a plurality of service categories,

determining a time frame for each of the plurality of turfs and for each of the plurality of service categories, the time frame indicating when a work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed, and

displaying, via the grid, a numeric indicator indicating the time frame in which the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed

9. The system of claim 8, wherein the time frame is a number of days from when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is requested to when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed.

10. The system of claim 8, wherein the plurality of service categories comprises an installation work order related to an installation of a new service, an out-of-service work order related to restoring service that is out, and an affecting service work order related to repairing service that is not properly functioning.

11. The system of claim 10, wherein the out-of-service work order and the affecting service work are associated with lower time frames than the installation work order.

12. The system of claim 8, wherein the numeric indicator is displayed in a cell associated with the graphical user interface, the cell being associated with one of the plurality of turfs and one of the plurality of service categories.

13. The system of claim 8, wherein the plurality of rows are arranged to correspond with locations of the plurality of turfs.

14. A computer-readable storage medium having instructions stored thereon for execution by a processor to perform a method for providing commitments information relative to a turf, the method comprising:

displaying, in a graphical user interface, a grid having a plurality of rows and a plurality of columns, each of the plurality of rows corresponding to one of a plurality of turfs associated with a service area, each of the plurality of columns corresponding to one of a plurality of service categories;

determining a time frame for each of the plurality of turfs and for each of the plurality of service categories, the time frame indicating when a work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed; and

displaying, via the grid, a numeric indicator indicating the time frame in which the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed.

15. The computer-readable storage medium of claim 14, wherein the time frame is associated with each of the plurality of turfs via a Common Language Location Identification code.

16. The computer-readable storage medium of claim 14, wherein the time frame is a number of days from when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is requested to when the work order associated with the each of the plurality of turfs and the each of the plurality of service categories is to be completed.

17. The computer-readable storage medium of claim 14, wherein the plurality of service categories comprises an installation work order related to an installation of a new service, an out-of-service work order related to restoring service that is out, and an affecting service work order related to repairing service that is not properly functioning.

18. The computer-readable storage medium of claim 17, wherein the out-of-service work order and the affecting service work are associated with lower time frames than the installation work order.

19. The computer-readable storage medium of claim 14, wherein the numeric indicator is displayed in a cell associated with the graphical user interface, the cell being associated with one of the plurality of turfs and one of the plurality of service categories.

20. The computer-readable storage medium of claim 14, wherein the plurality of rows are arranged to correspond with locations of the plurality of turfs.