COLLECTION AND ANALYSIS OF SERVICE, PRODUCT AND ENTERPRISE SOFT DATA
First Claim
1. A method, comprising:
- receiving, at a display engine, a request to display a data cloud comprising a plurality of service, product and/or enterprise attributes, the plurality of service, product and/or enterprise attributes weighted according to aggregate data, the aggregate data based on soft data associated with the plurality of service, product and/or enterprise attributes; and
displaying the data cloud on a display in communication with the display engine.
1 Assignment
0 Petitions
Accused Products
Abstract
Tools and techniques are provided that capture, aggregate, analyze and display soft data relating to an enterprise'"'"'s services and products, and to the enterprise itself. The soft data comprises customer feedback on services, products and the enterprise, and are based on interactions between enterprise employers and the customers. The soft data comprises quantitative ratings and qualitative comments and is entered by employees at a capture engine. The captured soft data is aggregated and analyzed by an analytics engine, thereby generating aggregate data for use in generating data clouds at a display. Data clouds comprise service, product and enterprise attributes that are weighted according to quantitative rankings and qualitative comments relating to the attributes. Enterprise employees having decision-making authority can request data clouds for display, which can aid the decision makers in making decisions relating to enterprise services and products, and to the enterprise itself.
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Citations
24 Claims
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1. A method, comprising:
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receiving, at a display engine, a request to display a data cloud comprising a plurality of service, product and/or enterprise attributes, the plurality of service, product and/or enterprise attributes weighted according to aggregate data, the aggregate data based on soft data associated with the plurality of service, product and/or enterprise attributes; and displaying the data cloud on a display in communication with the display engine. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, 23)
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21. One or more computer-readable storage media storing computer-executable instructions for causing one or more computing devices to perform a method, the method comprising:
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receiving, at a first computing device, a request to display a data cloud at a display in communication with the first comprising device, the data cloud comprising a plurality of service, product and/or enterprise attributes; and displaying the requested data cloud at the display, the plurality of service, product and/or enterprise attributes weighted according to aggregate data, the aggregate data based on soft data associated with the plurality of service, product and/or enterprise attributes.
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24. A computing device comprising:
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a processing unit; and a memory, the memory storing computer-executable instructions for causing the processing unit to carry out a method, the method comprising; receiving soft data associated with one or more attributes of a service, product and/or enterprise; generating aggregate data based on the soft data, the aggregate data comprising weighting data for at least one of the one or more service, product and/or enterprise attributes; and providing data for displaying the aggregate data at a display of the computing device as a data cloud, the data cloud comprising the service, product and/or enterprise attributes weighted according to the weighting data.
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Specification