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ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACES

  • US 20120265695A1
  • Filed: 04/12/2011
  • Published: 10/18/2012
  • Est. Priority Date: 04/12/2011
  • Status: Abandoned Application
First Claim
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1. A computer-implemented method for product support services, the method comprising:

  • receiving, at a support services application programming interface (API) of a support center that provides support services to a plurality of products of a plurality of vendors, a request from a user for support services of a product;

    in response to the request, instantly generating a case identifier (ID) that uniquely identifies a current instant support services session associated with the user for supporting the product;

    dynamically creating a touch plan representing an instance of the support services session, wherein the touch plan is identified and tracked by the case ID; and

    establishing a communication session between an agent associated with the support center and the user to allow the agent to provide support services to the user based on the touch plan.

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