TRANSFERRING INFORMATION FROM AN AUTOMATED TELLER MACHINE (ATM) TO MOBILE COMMUNICATION DEVICE DURING A USER INTERACTION SESSION

• US 20120265809A1
• Filed: 04/15/2011
• Published: 10/18/2012
• Est. Priority Date: 04/15/2011
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Hanson, Carrie Anne, Calman, Matthew A.
• Application Number:
  US13/088,181
• Publication Number:
  US 20120265809A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 20/3221 Access to banking information through M-devices
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: H04L 63/0492 by using a location-limited connection, e.g. near-field communication or limited proximity of entities
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/80 Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication

Abstract

Embodiments of the invention provide for wirelessly communicating information from an ATM to a customer'"'"'s mobile communication device during or proximate in time with the customer'"'"'s ATM interaction session. More specifically, the information is accessible to the customer through communication of a Uniform Resource Locator (URL) that is wirelessly communicated from the ATM to the customer'"'"'s mobile communication device. In specific embodiments, the URL may be associated with customer-specific information that is determined, on-the fly during the ATM interaction session, based on customer inputs during the session and/or customer profile data, including transaction history data. In other specific embodiments, the URL may be associated with financial institution contact information, such that the customer may obtain answers to questions related to the ATM interaction session or any other financial institution-related matter using their mobile communication device.

Claims

1. A method, comprising:

initiating a user interaction session at an Automated Teller Machine (ATM); and

communicating, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, a Uniform Resource Locator (URL) that provides network access to information associated with the user interaction session.

2. The method of claim 1, further comprising determining user-specific information based on user inputs received during the user interaction session and wherein communicating further comprises communicating, from the ATM to the user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the user-specific information.

3. The method of claim 1, further comprising determining user-specific information based on retrieved user profile data and wherein communicating further comprises communicating, from the ATM to the user'"'"'s mobile communication device during or proximate in time with the user interaction session, the user-specific information.

4. The method of claim 1, further comprising receiving, at the ATM during the user interaction session, a user input that requests the information.

5. The method of claim 1, further comprising automatically activating the URL, upon receipt by the user'"'"'s mobile communication device, to provide network access to the information.

6. The method of claim 1, wherein communicating further comprises communicating, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with an offer.

7. The method of claim 6, wherein communicating further comprises communicating, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with a user-specific offer.

8. The method of claim 6, further comprising selecting, at the mobile communication device, the accessed offer to store the offer in mobile communication device memory.

9. The method of claim 1, wherein communicating further comprises communicating, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with financial institution contact information.

10. The method of claim 1, wherein communicating further comprises communicating, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, information associated with the user interaction session, wherein communicating is implemented by one of Near Field Communication (NFC), Bluetooth®

, zigbee or 802.11 wireless protocol.

11. The method of claim 1, wherein communicating further comprises:

presenting a visually readable code on a display associated with the ATM, wherein the code includes the URL that provides access to the information; and

capturing the code with the mobile communication device.

12. The method of claim 11, wherein presenting the visually readable code further comprises presenting one of a bar code, a Quick Response (QR) code, or Secure Quick Response (SQR) code.

13. A system, comprising:

an Automated Teller Machine (ATM) including a first computing platform having a first memory and a first processor in communication with the first memory, wherein the first processor is configured to initiate a user interaction session and communicate, during or proximate in time with the user interaction session, a Uniform Resource Locator (URL) that provides network access to information associated with the user interaction session; and

a mobile communication device including a second computing platform having a second memory and a second processor in communication with the second memory, wherein the second processor is configured to receive the URL from the ATM during or proximate in time with the user interaction session.

14. The system of claim 13, wherein the first processor of the ATM is further configured to determine user-specific information based on user inputs received during the user interaction session and communicate, during or proximate in time with the user interaction session, the URL that provides network access to the user-specific information.

15. The system of claim 13, wherein the first processor of the ATM is further configured to determine user-specific information based on retrieved user profile data and communicate, during or proximate in time with the user interaction session, the URL that provides network access to the user-specific information.

16. The system of claim 13, wherein the first processor of the ATM is further configured to receive, at the ATM during the user interaction session, a user input that requests the information.

17. The system if claim 13, wherein the second processor of the mobile communication device is further configured to automatically activate the URL, upon receipt, to provide network access to the information.

18. The system of claim 13, wherein the first processor of the ATM is further configured to communicate, during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with an offer.

19. The system of claim 18, wherein the first processor of the ATM is further configured to communicate, during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with a user-specific offer.

20. The system of claim 13, wherein the second processor of the mobile communication device is further configured to select the accessed offer to store the offer in mobile communication device memory.

21. The system of claim 13, wherein the first processor of the ATM is further configured to communicate, during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with financial institution contact information.

22. The system of claim 13, wherein the first processor of the ATM is further configured to communicate, during or proximate in time with the user interaction session, information associated with the user interaction session, wherein communicating is implemented by one of Near Field Communication (NFC), Bluetooth®

, zigbee or 802.11 wireless protocol.

23. The system of claim 13, wherein the first processor of the ATM is further configured to present a visually readable code on a display associated with the ATM, wherein the code includes the URL that provides access to the information and the mobile communication device includes an image capture component that operates in conjunction with the second processor to capture the code.

24. The system of claim 13, wherein the first processor of the ATM is further configured to present a visually readable code further comprises presenting one of a bar code, a Quick Response (QR) code, or Secure Quick Response (SQR) code.

25. A computer program product, comprising:

a non-transitory computer-readable medium comprising;

a first set of codes for causing a computer to initiate a user interaction session at an Automated Teller Machine (ATM); and

a second set of codes for causing a computer to communicate, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, a Uniform Resource Locator (URL) that provides network access to information associated with the user interaction session.

26. The computer program product of claim 25, further comprising a third set of codes for causing a computer to determine user-specific information based on user inputs received during the user interaction session and the second set of codes is further configured to cause the computer to communicate, from the ATM to the user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the user-specific information.

27. The computer program product of claim 25, further comprising a third set of codes for causing a computer to determine user-specific information based on retrieved user profile data and wherein the second set of codes is further configured to cause the computer to communicate, from the ATM to the user'"'"'s mobile communication device during or proximate in time with the user interaction session, the user-specific information.

28. The computer program product of claim 25, further comprising a third set of codes for causing a computer to receive, at the ATM during the user interaction session, a user input that requests the information.

29. The computer program product of claim 25, further comprising a third set of codes for causing a computer to automatically activate the URL, upon receipt by the user'"'"'s mobile communication device, to provide network access to the information.

30. The computer program product of claim 25, wherein the second set of codes is further configured to cause the computer to communicate, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with an offer.

31. The computer program product of claim 30, wherein the second set of codes is further configured to cause the computer to communicate, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with a user-specific offer.

32. The computer program product of claim 30, further comprising a third set of codes for cause a computer to receive, at the mobile communication device, a user selection of the accessed offer, wherein selection provides for storing the offer in mobile communication device memory.

33. The computer program product of claim 25, wherein the second set of codes is further configured to cause the computer to communicate, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, the URL that provides network access to the information, wherein the information is associated with financial institution contact information.

34. The computer program product of claim 25, wherein the second set of codes is further configured to cause the computer to communicate, from the ATM to a user'"'"'s mobile communication device during or proximate in time with the user interaction session, information associated with the user interaction session, wherein communicating is implemented by one of Near Field Communication (NFC), Bluetooth®

, zigbee or 802.11 wireless protocol.

35. The computer program product of claim 25, wherein the second set of codes is further configured to cause the computer to present a visually readable code on a display associated with the ATM, wherein the code includes the URL that provides access to the information.

36. The computer program product of claim 25, wherein the second set of codes is further configured to present the visually readable code, wherein the code includes one of a bar code, a Quick Response (QR) code, or Secure Quick Response (SQR) code.