Systems and Methods of Automatically Remediating Fault Conditions

• US 20120265872A1
• Filed: 04/18/2011
• Published: 10/18/2012
• Est. Priority Date: 04/18/2011
• Status: Abandoned Application

• Current Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Original Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Inventors: Chilton, James
• Application Number:
  US13/089,262
• Publication Number:
  US 20120265872A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06F 11/3013 where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems testing or monitoring of control systems or parts thereof G05B23/02
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route

Abstract

Example embodiments of the systems and methods of automatically remediating fault conditions disclosed herein retrieve information from the hardware, apply algorithms around that reading, and identify solutions that can correct the condition automatically. These systems and methods reduce the need for human intervention and provide a self-correcting procedure to the hardware itself.

Claims

1. A method comprising:

monitoring at least one system condition;

determining a status level for the system based on the condition; and

automatically performing a remediation routine without user interaction if the status level is critical.

2. The method of claim 1, further comprising determining if the status level is remediated to a non-critical status level.

3. The method of claim 1, further comprising storing the at least one system condition in a management information base (MIB).

4. The method of claim 3, wherein the monitoring comprises querying the MIB.

5. The method of claim 1, wherein monitoring the at least one system condition comprises using a simple network management protocol (SNMP).

6. The method of claim 1, further comprising identifying a remediation routine based on the state of the system condition.

7. The method of claim 1, further comprising sending an alert comprising the system, the system condition, the status level before the remediation routine, the remediation routine performed, and the status level after the remediation routine.

8. A response system comprising:

memory configured for storing equipment conditions; and

at least one application server configured to;

query the memory;

determine a status level for equipment, the status level corresponding to the system conditions; and

automatically perform a remediation routine if the status level is critical.

9. The response system of claim 8, wherein the memory comprises at least one of hard disk memory, flash memory, random access memory, and non-volatile memory.

10. The response system of claim 8, wherein the equipment conditions are stored in a management information base (MIB) in the memory.

11. The response system of claim 8, wherein the at least one application server is further configured to determine if the status level is remediated to a non-critical condition.

12. The method of claim 8, wherein the at least one application server is further configured to identify a remediation routine based on the state of the system condition.

13. The method of claim 8, wherein the at least one application server is further configured to send an alert comprising the system, the system condition, the status level before the remediation routine, the remediation routine performed, and the status level after the remediation routine.

14. A computer readable medium comprising a computer program, the computer program comprising instructions for:

at least one system condition;

determining a status level for the system based on the condition; and

automatically performing a remediation routine without user interaction if the status level is critical.

15. The computer readable medium of claim 14, further comprising instructions for determining if the status level is remediated to a non-critical status level.

16. The computer readable medium of claim 14, further comprising instructions for storing the at least one system condition in a management information base (MIB).

17. The computer readable medium of claim 16, wherein the instructions for monitoring comprises instructions for querying the MIB.

18. The computer readable medium of claim 14, wherein the instructions for monitoring the at least one system condition comprises instructions that use a simple network management protocol (SNMP).

19. The computer readable medium of claim 14, further comprising instructions for identifying a remediation routine based on the state of the system condition.

20. The computer readable medium of claim 14, further comprising instructions for sending an alert comprising the system, the system condition, the status level before the remediation routine, the remediation routine performed, and the status level after the remediation routine.