METHOD AND SYSTEM FOR PROVIDING PREVALIDATED SECURE PRODUCT MAINTENANCE, REPAIR AND TRAINING INFORMATION TO A FIELD TECHNICIAN

• US 20120265902A1
• Filed: 04/18/2011
• Published: 10/18/2012
• Est. Priority Date: 04/18/2011
• Status: Abandoned Application

• Current Assignee: VectorCSP
• Original Assignee: VectorCSP
• Inventors: Cumby, Patrick W., Seidel, Al, Walz, Stanley J.
• Application Number:
  US13/088,477
• Publication Number:
  US 20120265902A1
• Time in Patent Office: Days
• US Class Current: 709/248
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

The present invention relates providing maintenance, repair, and training to a remote field technician and ability to sign off on work or training without the ability to edit or otherwise change information in a secure and updatable manner utilizing a secured handheld display device for displaying text, video, graphs, figures, and the like.

Claims

1. A system for delivering secure asset procedures to a remote handheld display device for use by a user comprising:

a) an updatable content library server;

b) an user location computer in secure communication with the content library server and comprising a display device for the remote handheld docking device and a synchronization software in resident memory on the computer for synchronizing the procedures on the server with the handheld device when docked in the docking device; and

c) a remote handheld display for displaying the procedures and docking with the docking device.

2. The system according to claim 1 which further comprises the display device being capable of collecting maintenance data on a select asset.

3. The system according to claim 1 which further comprises a computer for collecting maintenance data on one or more assets received from the display device.

4. The system according to claim 1 wherein a content administrator keeps the content library updated.

5. The system according to claim 1 wherein the user can give input to the content administrator for update to the content library server.

6. The system according to claim 1 wherein the procedure is selected from the group comprising maintenance, repair, and training procedures.

7. A computer implemented method for secure delivery of asset procedures to a handheld display device for performance of the procedure by a user comprising:

a) generating updated asset procedures on a content library server;

b) docking the display device to a user location computer having a synchronization application in resident memory;

c) synchronizing the procedures on the server with the device using the synchronization application; and

d) undocking the device from the computer.

8. The method according to claim 7 wherein the device collects maintenance data on an asset to which a maintenance procedure is provided.

9. The method according to claim 8 wherein the maintenance data is transferred to and stored on a maintenance data computer.

10. The method according to claim 8 wherein the maintenance data is utilized to update the content library procedures.

11. The method according to claim 7 wherein the handheld device is synchronized utilizing the internet.

12. The method according to claim 7 wherein the content library server is updated by a content administrator.

13. The method according to claim 7 wherein the user provides input of the procedures to the server via the display device.

14. The method according to claim 7 wherein the procedure is selected from the group comprising maintenance, repair and training procedures.

15. The method according to claim 7 wherein the handle display device is utilized by the user to perform a procedure on a selected asset.