APPARATUS AND METHOD FOR AUTOMATICALLY ANALYZING THE USAGE OF AN APPLICATION'S USER INTERFACE

• US 20120266145A1
• Filed: 10/15/2010
• Published: 10/18/2012
• Est. Priority Date: 10/29/2009
• Status: Abandoned Application

• Current Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Original Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Inventors: Gaste, Yann, Gonguet, Arnaud
• Application Number:
  US13/503,919
• Publication Number:
  US 20120266145A1
• Time in Patent Office: Days
• US Class Current: 717/131
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535

Abstract

An apparatus (D) is dedicated to analyzing the use by at least one user of at least one user interface (IG) associated with an application (AP). This apparatus (D) comprises analysis means (MA) operative to compare first data representative of first actions performed by the user by means of that user interface (IG) in order to carry out tasks required by the associated application (AP), with second data, representative of second actions that that user should have performed by means of that user interface (IG) in order to carry out those required tasks, and third data, representative of the way in which that user should have performed those second actions, in order to determine any differences representative of shortcomings of that user interface (IG).

Claims

1. An apparatus for analyzing the use by at least one user of at least one user interface (IG) associated with an application (AP), wherein it comprises analysis means (MA) operative to compare first data, representative of first actions performed by said user by means of said user interface (IG) in order to carry out tasks required by said application (AP), with second data, representative of second actions that said user should have performed by means of said user interface (IG) in order to carry out said required tasks, and third data, representative of the way in which that user should have performed said second actions, in order to determine any differences representative of shortcomings of said user interface (IG).

2. An apparatus according to claim 1, wherein said analysis means (MA) are operative to use first data representative of events generated by said user interface (IG) and/or by said application (AP) whenever said user performs first actions with said user interface (IG).

3. An apparatus according to one claim 1, wherein said analysis means (MA) are operative to use second data representative of functional definitions of second actions that make it possible to perform tasks, and third data representative of usage models of said second actions for successfully performing said tasks.

4. An apparatus according to claim 1, wherein it comprises first storage means (MS1) operative to store said second data and/or second storage means (MS2) operative to store said third data.

5. An apparatus according to claim 1, wherein said analysis means (MA) are operative to measure the time taken by a user to perform a second action or a task requiring at least one second action, and to use said measured time as first data.

6. An apparatus according to claim 1, wherein it comprises optimization means (MO) operative, whenever said analysis means (MA) have determined at least one difference, to determine whether said user interface (IG) can be modified to keep each difference from reappearing again, and if so, to determine at least one modification of said user interface (IG) intended to enable said user to more easily perform said tasks required by said application (AP).

7. An apparatus according to claim 6, wherein said optimization means (MO) are operative to modify said user interface (IG) as a function of variants in the presentation of tasks to be performed, which constitute alternatives to task presentations used up to that point.

8. An apparatus according to claim 6, wherein it comprises generation means (MG) operative to store each modification determined by said optimization means (MO) and to generate a report whenever said analysis means (MA) do not determine any significant difference subsequent to the modifications made to said user interface (IG).

9. An apparatus according to claim 1, wherein said analysis means (MA) and/or said optimization means (MO) are configured in the form of a rule engine.

10. A computer program intended to be used by an electronic device (ER, Ei), wherein it constitutes an analysis apparatus (D) according to claim 1.

11. A network device (ER) for a communication network (R) offering access to at least one application (AP), wherein it comprises an analysis apparatus (D) according to claim 1.

12. A user device (Ei) comprising at least one application (AP), wherein it comprises an analysis apparatus (D) according to claim 1.

13. A method for analyzing the use by at least one user of at least one user interface (IG) associated with an application (AP), wherein it comprises a step of comparing first data representative of first actions performed by said user by means of said user interface (IG) in order to carry out tasks required by said application (AP), with second data, representative of second actions that said user should have performed by means of said user interface (IG) in order to carry out said required tasks, and third data, representative of the way in which that user should have performed said second actions, in order to determine any differences representative of shortcomings of said user interface (IG).

14. A method according to claim 13, wherein it further comprises a step consisting, in the event that at least one difference is determined, of determining whether said user interface (IG) can be modified to keep each difference from reappearing again, and if so, to determine at least one modification of said user interface (IG) intended to enable said user to more easily perform said tasks required by said application (AP).