INPUT AND DISPLAYED INFORMATION DEFINITION BASED ON AUTOMATIC SPEECH RECOGNITION DURING A COMMUNICATION SESSION

• US 20120278078A1
• Filed: 04/26/2011
• Published: 11/01/2012
• Est. Priority Date: 04/26/2011
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Ricci, Christopher, Ricci, Shane
• Application Number:
  US13/094,475
• Publication Number:
  US 20120278078A1
• Time in Patent Office: Days
• US Class Current: 704/251
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: G10L 2015/227 of the speaker; Human-factor methodology
• CPC Class Codes: G10L 2015/228 of application context

Abstract

Methods and systems for providing contextually relevant information to a user are provided. In particular, a user context is determined. The determination of the user context can be made from information stored on or entered in a user device. The determined user context is provided to an automatic speech recognition (ASR) engine as a watch list. A voice stream is monitored by the ASR engine. In response to the detection of a word on the watch list by the ASR engine, the context engine is notified. The context engine then modifies a display presented to the user, to provide a selectable item that the user can select to access relevant information.

Claims

1. A method for providing configurable communication device features, comprising:

determining a context relevant to a first user;

monitoring a voice stream associated with the first user using an automatic speech recognition system;

detecting at least a first word in the monitored voice stream using the automatic speech recognition system that is relevant to the determined context;

in response to detecting the first word that is relevant to the determined context, presenting at least first information to the first user.

2. The method of claim 1, wherein determining a context relevant to the first user includes at least one of the following:

monitoring keystrokes, mouse activity, communications sessions, calendar events, surveys, and accessed documents and information on a first user device.

3. The method of claim 1, wherein determining a context relevant to the first user includes analyzing contents of a personal information manager associated with the user.

4. The method of claim 1, wherein presenting at least first information to the first user includes displaying the first information to the user through a display of a first user device.

5. The method of claim 1, wherein the first information is in a form of a link to a source of information.

6. The method of claim 5, wherein the link to a source of information is a speed dial button programmed to launch a communication session with an individual.

7. The method of claim 1, further comprising:

determining a list of keywords from the determined context relevant to the first user, wherein the detected at least a first word is a word included in the list of keywords.

8. The method of claim 1, wherein the voice stream is a real-time voice stream.

9. The method of claim 8, wherein the voice stream is a voice communication session including the user and at least one other party.

10. The method of claim 8, wherein the voice stream is a user dictation session.

11. A system, comprising:

data storage, including;

programming operable to identify a communication context relevant to a first user;

programming implementing an automatic speech recognition engine;

programming operable to provide information to the first user in response to the identification of a keyword by the automatic speech recognition system of a word determined to be relevant to the first user by the programming operable to identify a communication context relevant to the first user.

12. The system of claim 11, further comprising:

a plurality of user input devices, including;

a speech input device, wherein the automatic speech recognition engine monitors speech provided by the speech input device;

a configurable selection input, wherein in response to a user selection of the configurable selection input a request for additional information related to the provided information is initiated.

13. The system of claim 12, further comprising:

a display device, wherein the provided information is presented to the user by the display device.

14. The system of claim 13, wherein the configurable selection input is provided in association with the display device.

15. A system, comprising:

an automatic speech recognition system;

a user device, including;

data storage, wherein context information related to a first user is stored;

a speech input device;

a configurable display, wherein the configurable display is operable to display information related to the first user context information in response to the identification by the automatic speech recognition engine of a word related to the context information and the displayed information.

16. The system of claim 15, the user device further including:

a user input device, wherein the first user can access additional information related to the displayed information by providing a selection input through the user input device.

17. The system of claim 16, the user device further including:

a communication network interface, wherein in response to providing the selection input through the user input the device a communication channel to a first information source is established.

18. The system of claim 17, wherein the communication channel is a voice communication session with an individual.

19. The system of claim 17, wherein the communication channel transmits data for display on the configurable display of the user device.

20. The system of claim 15, further comprising:

a communication network;

a server computer, wherein the automatic speech recognition system is implemented by the server computer, and wherein the server computer is in communication with the user device over the communication network.