SYSTEM AND METHOD FOR OPERATIONAL AND BEHAVIORAL BUSINESS INTELLIGENCE

• US 20120278134A1
• Filed: 03/02/2012
• Published: 11/01/2012
• Est. Priority Date: 03/03/2011
• Status: Abandoned Application

• Current Assignee: Cleveland Clinic Foundation
• Original Assignee: Cleveland Clinic Foundation
• Inventors: Papay, Francis A., Dorsch, Paul V., Clayton, Byron C., Roshon, Mark A.
• Application Number:
  US13/410,397
• Publication Number:
  US 20120278134A1
• Time in Patent Office: Days
• US Class Current: 705/7.37
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change

Abstract

A non-transitory computer readable medium can be programmed to provide an operational-behavioral business intelligence system that includes an idea manager programmed to manage ideas submitted by a user. Each idea can be stored in a knowledgebase and be capable of validation and conversion into an experiment. An experiment manager can be programmed to manage each experiment, including design, execution and analysis thereof. Each experiment can employ a performance indicator to provide a measure of performance based on behavior probe data captured via a behavior probe, the measure of performance being stored as experiment data for each respective experiment. A continuous positive reinforcement (CPR) engine can generate CPR data to provide substantially continuous reinforcement to users based on the data stored in the knowledgebase to drive business processes innovation.

Claims

1. A non-transitory computer readable medium programmed to provide an operational-behavioral business intelligence system, comprising:

an idea manager programmed to manage ideas submitted by a user, each idea being stored in a knowledgebase and being capable of validation and conversion into an experiment;

an experiment manager programmed to manage each experiment, including design, execution and analysis thereof, each experiment employing a performance indicator to provide a measure of performance based on behavior probe data captured via a behavior probe, the measure of performance being stored as experiment data for each respective experiment; and

a continuous positive reinforcement (CPR) engine to generate CPR data to provide substantially continuous reinforcement to users based on the data stored in the knowledgebase to drive business processes innovation.

2. The computer readable medium of claim 1, further comprising:

a probe device configured to monitor a predetermined behavior of a user and to communicate a behavior signal indicative of the behavior of the user; and

a data capture module programmed to generate the behavior probe data based on data encoded in the behavior signal.

3. The computer readable medium of claim 2, wherein the behavior probe data comprises information representing at least two of a location of the user, a time, for the a user identity, an indication of movement for the user.

4. The computer readable medium of claim 2, wherein the data encoded in the received signal includes information corresponding to a group type.

5. The computer readable medium of claim 4, wherein the group type is selected from at least a patient and a health care provider.

6. The computer readable medium of claim 2, wherein the data encoded in the received signal is programmed to represent each user anonymously.

7. The computer readable medium of claim 2, wherein is programmed to indicate an identity of the user, the identity of the user is stored in the behavior probe data based on the data encoded in the received signal.

8. The computer readable medium of claim 2, wherein the probe device comprises circuitry configured to send a response signal in response to an interrogation signal that is received by the circuitry, the response signal encoding data identifying the probe device, the experiment manager being programmed to compute a location corresponding to a location of the user.

9. The computer readable medium of claim 8, wherein the circuitry further comprises an RFID device that is moveable relative to a RFID reader, the RFID device transmitting a signal that is received by the RFID reader, the behavior probe data being derived by the experiment manager based on the signal received by the RFID reader.

10. The computer readable medium of claim 8, wherein the circuitry further comprises at least one switch that is activated in response to a user input to provide the interrogation signal, the response signal further comprising data identifying activation of the at least one switch by the user.

11. The computer readable medium of claim 1, wherein the CPR data comprises a time-moving average ranking of each of a plurality of users'"'"' engagement with the system.

12. The computer readable medium of claim 11, wherein the CPR engine further comprises a CPR analyzer programmed to quantify engagement of each of a plurality of users separately in relation to each of a plurality of engagement categories.

13. The computer readable medium of claim 12, wherein the engagement categories comprise a quantity of tips submitted by each user, a quantity of ideas submitted by each user and a quantity of comments on the tips or ideas.

14. The computer readable medium of claim 1, further comprising an idea validator programmed to approve a given idea to generate a corresponding experiment, the experiment manager configuring parameters for the corresponding experiment including to measure at least one performance indicator.

15. A method to provide operational-behavioral business intelligence system, comprising:

receiving a tip in response to a user input and storing information related to each of a plurality of tips as tip data in memory;

generating an idea for a process improvement in response to a corresponding user input, the corresponding user input comprising instructions to convert a given tip into the idea or to create a new idea;

storing idea data in the memory related to the generated idea;

creating an experiment to ascertain effectiveness of a selected idea in response to a user input, the experiment including at least one performance indicator operative to provide a measure of a behavioral parameter;

capturing probe data via a behavior probe, the at least one performance indicator being calculated based on the probe data;

storing the probe data and the calculated performance indicator in the memory as experiment data for the respective experiment; and

providing a user interface to provide an indication of each user'"'"'s engagement with the system in relation to at least one of the tips, the ideas and other interactions with the system.

16. The method of claim 15, further comprising:

calculating a performance metric for the at least one performance indicator; and

generating a display based on the calculated performance metric.

17. The method of claim 15, further comprising:

determining an identity of the user that initiated the given tip or that created the new idea; and

sending a request to the identified user for additional information pertaining to at least the given tip or the new idea.

18. The method of claim 15, further comprising:

computing a score for a plurality of ideas;

ranking the plurality of ideas; and

selecting a given one of the plurality of ideas for creating the experiment.

19. The method of claim 15, wherein the capturing probe data further comprises receiving probe data from a plurality of detectors distributed in a location.

20. The method of claim 15, further comprising quantifying engagement of each of a plurality of users separately in relation to each of a plurality of engagement categories, the quantified engagement comprising a time-moving average ranking of each of a plurality of users'"'"' engagement with the system.