ENCOURAGING CONSUMER BEHAVIOR BY UNLOCKING DIGITAL CONTENT

• US 20120278140A1
• Filed: 04/26/2011
• Published: 11/01/2012
• Est. Priority Date: 04/26/2011
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Mercuri, Marc E., Tisdale, James O.
• Application Number:
  US13/093,858
• Publication Number:
  US 20120278140A1
• Time in Patent Office: Days
• US Class Current: 705/14.1
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

A dynamic incentive system is described herein that uses location data, customer demographics, and other information to make real-time targeted offers to consumers to encourage particular consumer behavior. The system provides incentives for consumers to visit a particular merchant'"'"'s store. The system may offer to unlock a digital content item if the consumer goes to the merchant'"'"'s store. Merchants can define various offers and conditions for which the consumer can earn the incentive. Thus, the dynamic incentive system provides incentives to help merchants sell products and services by reaching more consumers and reaching them in new ways that are highly relevant to the consumers'"'"' current activities and location.

Claims

1. A computer-implemented method for delivering an offer from a merchant to a consumer that incentivizes the consumer to purchase the merchant'"'"'s products or services, the method comprising:

accessing a previously stored offer defined by a merchant to encourage target consumers to perform an identified behavior related to the merchant'"'"'s products or services;

identifying an incentive relevant to the target consumers that will allow a consumer to unlock access to a reward based on actions of the consumer;

determining consumer profile information associated with the offer that defines which consumers are eligible to receive the offer;

identifying one or more consumers that match the consumer profile information associated with the offer; and

upon identifying a matching consumer, contacting the matching consumer and offering the identified incentive to the consumer in return for performing the identified behavior requested by the merchant offer,

wherein the preceding steps are performed by at least one processor.

2. The method of claim 1 wherein accessing the previously stored offer comprises an offer that asks consumers to visit a location associated with the merchant to receive access to digital content.

3. The method of claim 1 wherein accessing the previously stored offer comprises accessing a stored pool of offers to which to match consumers that subscribe to a service for receiving targeted offers.

4. The method of claim 1 wherein accessing the previously stored offer comprises accessing a stored pool of offers to which to match consumers that run a mobile application for receiving targeted offers.

5. The method of claim 1 wherein identifying an incentive comprises accessing an incentive specified by the merchant and stored with the previously stored offer.

6. The method of claim 1 wherein identifying an incentive comprises dynamically determining an incentive based on characteristics of the consumer.

7. The method of claim 1 wherein identifying an incentive comprises selecting between different incentives specified by the merchant for different target consumers.

8. The method of claim 1 wherein determining consumer profile information comprises limiting the offer to the consumers that the merchant identifies as most likely to accept the offer.

9. The method of claim 1 wherein identifying matching consumers comprises determining demographic information of the target consumers.

10. The method of claim 1 wherein identifying matching consumers comprises determining past behavior information of the target consumers.

11. The method of claim 1 wherein identifying matching consumers comprises monitoring consumers to determine any change that may cause a consumer to match a particular offer'"'"'s criteria.

12. The method of claim 1 wherein contacting the consumer comprises identifying an email address, SMS phone number, device identifier, or other contact address for reaching the consumer and sending a message that indicates the offer and incentive.

13. The method of claim 1 further comprising determining whether the consumer completed the identified behavior for receiving the incentive associated with the offer, and upon determining that the action was completed, unlocking access to the identified incentive.

14. A computer system for encouraging consumer behavior by unlocking digital content, the system comprising:

a processor and memory configured to execute software instructions embodied within the following components;

an offer receiving component that receives one or more offers from one or more merchants, the offers designed to incentivize consumer behavior by unlocking digital content in return for a consumer action;

an offer storage component that stores one or more received offers for subsequent matching to consumers;

a location sensing component that detects a consumer'"'"'s current location with a device associated with the consumer and provides the detected location to other components of the system for presenting dynamic offers for products or services to the consumer;

a consumer profile component that gathers and provides profile information related to one or more consumers to components of the system to match against one or more offer conditions that a merchant previously specified in an offer;

a consumer matching component that matches one or more received offers to one or more consumers, based on the consumer'"'"'s detected location and one or more conditions associated with the offer;

an incentive identification component that determines an incentive that is likely to influence behavior of the consumer to perform an action associated with a selected merchant offer;

a consumer contact component that contacts one or more consumers to which the system matched one or more merchant offers to inform the consumers of the offer and the determined incentive; and

a content unlock component that unlocks content provided as an incentive to consumers upon determining that a particular consumer has performed a specified action for which the content is a reward.

15. The system of claim 14 wherein the offer receiving component receives an identification of a target consumer behavior and a digital content item to unlock in return for completing the behavior.

16. The system of claim 14 wherein the consumer matching component matches consumers based on determining that a consumer has not previously visited the merchant'"'"'s location.

17. The system of claim 14 wherein the incentive identification component identifies a digital content item that is appropriate for the consumer based on consumer profile information that describes the consumer.

18. The system of claim 14 wherein the content unlock component unlocks the content after the consumer visits a location associated with the merchant.

19. A computer-readable storage medium comprising instructions for controlling a computer system to receive an offer from a merchant that incentivizes consumers to purchase the merchant'"'"'s products or services, wherein the instructions, upon execution, cause a processor to perform actions comprising:

receiving identification information related to a merchant and one or more locations associated with the merchant;

receiving target consumer behavior that includes visiting a location associated with the merchant;

receiving one or more consumer profile conditions that filter the types of consumers that will receive an offer to visit the merchant'"'"'s location;

identifying content to unlock as an incentive to entice consumers matching the received profile conditions to visit the merchant'"'"'s location and perform the target consumer behavior; and

storing a defined offer from the merchant that includes the received merchant information, target consumer behavior, consumer profile conditions, and identified digital content.

20. The medium of claim 19 wherein the system helps merchants incentivize consumers to visit their business by communicating one or more offers from the merchant to the consumer and offering a content item that will be unlocked if the consumer visits the merchant'"'"'s business.