USING FEEDBACK REPORTS TO DETERMINE PERFORMANCE OF AN APPLICATION IN A GEOGRAPHIC LOCATION

• US 20120278194A1
• Filed: 04/28/2011
• Published: 11/01/2012
• Est. Priority Date: 04/28/2011
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Dewan, Rajat, Surazski, Jacek, Kaczmarek, Michal, Chwastowska, Joanna K., Zakrzewski, Adrian D.
• Granted Patent: US 9,501,785 B2
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0205 Location or geographical consideration
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute

Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for ranking applications. In one aspect, a method includes receiving, from a computing device, a feedback report related to an application configured to run on the computing device, the feedback report including information indicative of an error with the application, and a geographic location of the computing device at a time when the application encountered the error; generating, based on the feedback report, one or more metrics indicative of a performance of the application in the geographic location; retrieving information indicative of other applications associated with metrics indicative of a performance of the other applications in the geographic location; and ranking the applications in accordance with the metrics indicative of the performance of the applications in the geographic location.

Claims

1. A computer-implemented method comprising:

receiving, from a computing device, a feedback report related to an application configured to run on the computing device, the feedback report comprising information indicative of an error with the application, and a geographic location of the computing device at a time when the application encountered the error;

generating, based on the feedback report, one or more metrics indicative of a performance of the application in the geographic location;

retrieving information indicative of other applications associated with metrics indicative of a performance of the other applications in the geographic location; and

ranking the applications in accordance with the metrics indicative of the performance of the applications in the geographic location.

2. The computer-implemented method of claim 1, further comprising:

parsing the feedback report to determine information indicative of a name of the application, the information indicative of the error with the application, and the information indicative of the geographic location; and

storing in a database the information indicative of the name of the application, the information indicative of the error with the application, and the information indicative of the geographic location, with one or more pointers linking each of the information indicative of the name of the application, the information indicative of the error, and the information indicative of the geographic location.

3. The computer-implemented method of claim 1, where the received feedback report comprises a first feedback report, and wherein the method further comprises:

retrieving one or more second feedback reports, the one or more second feedback reports comprising one or more attributes of one or more applications;

receiving a request for an application associated with one or more criteria,

determining, based on the one or more second feedback reports, a plurality of applications associated with attributes that match the one or more criteria; and

ranking the plurality of applications based on (i) a relevance of each of the plurality of applications to the one or more criteria, and (ii) metrics indicative of a performance of each of the plurality of applications in the geographic location.

4. The computer-implemented method of claim 1, further comprising:

generating a graphical user interface that when rendered on a display device renders a visual representation of the ranked applications.

5. The computer-implemented method of claim 1, wherein the feedback report is (i) generated by a feedback application configured to run on the computing device, and (ii) periodically received from the computing device of the user.

6. The computer-implemented method of claim 1, further comprising:

receiving a request to purchase at least one of the ranked applications; and

sending an application associated with the request to the computing device.

7. A system comprising:

one or more processing devices; and

one or more machine-readable media configured to store instructions that are executable by the one or more processing devices to perform operations comprising;

receiving, from a computing device, a feedback report related to an application configured to run on the computing device, the feedback report comprising information indicative of an error with the application, and a geographic location of the computing device at a time when the application encountered the error;

generating, based on the feedback report, one or more metrics indicative of a performance of the application in the geographic location;

retrieving information indicative of other applications associated with metrics indicative of a performance of the other applications in the geographic location; and

ranking the applications in accordance with the metrics indicative of the performance of the applications in the geographic location.

8. The system of claim 7, wherein the operations further comprise:

parsing the feedback report to determine information indicative of a name of the application, the information indicative of the error with the application, and the information indicative of the geographic location; and

storing in a database the information indicative of the name of the application, the information indicative of the error with the application, and the information indicative of the geographic location, with one or more pointers linking each of the information indicative of the name of the application, the information indicative of the error, and the information indicative of the geographic location.

9. The system of claim 7, where the received feedback report comprises a first feedback report, and wherein the operations further comprise:

retrieving one or more second feedback reports, the one or more second feedback reports comprising one or more attributes of one or more applications;

receiving a request for an application associated with one or more criteria, determining, based on the one or more second feedback reports, a plurality of applications associated with attributes that match the one or more criteria; and

ranking the plurality of applications based on (i) a relevance of each of the plurality of applications to the one or more criteria, and (ii) metrics indicative of a performance of each of the plurality of applications in the geographic location.

10. The system of claim 7, wherein the operations further comprise:

generating a graphical user interface that when rendered on a display device renders a visual representation of the ranked applications.

11. The system of claim 7, wherein the feedback report is (i) generated by a feedback application configured to run on the computing device, and (ii) periodically received from the computing device of the user.

12. The system of claim 7, wherein the operations further comprise:

receiving a request to purchase at least one of the ranked applications; and

sending an application associated with the request to the computing device.

13. One or more machine-readable media configured to store instructions that are executable by one or more processing devices to perform operations comprising:

receiving, from a computing device, a feedback report related to an application configured to run on the computing device, the feedback report comprising information indicative of an error with the application, and a geographic location of the computing device at a time when the application encountered the error;

generating, based on the feedback report, one or more metrics indicative of a performance of the application in the geographic location;

retrieving information indicative of other applications associated with metrics indicative of a performance of the other applications in the geographic location; and

ranking the applications in accordance with the metrics indicative of the performance of the applications in the geographic location.

14. The one or more machine-readable media of claim 13, wherein the operations further comprise:

parsing the feedback report to determine information indicative of a name of the application, the information indicative of the error with the application, and the information indicative of the geographic location; and

storing in a database the information indicative of the name of the application, the information indicative of the error with the application, and the information indicative of the geographic location, with one or more pointers linking each of the information indicative of the name of the application, the information indicative of the error, and the information indicative of the geographic location.

15. The one or more machine-readable media of claim 13, where the received feedback report comprises a first feedback report, and wherein the operations further comprise:

retrieving one or more second feedback reports, the one or more second feedback reports comprising one or more attributes of one or more applications;

receiving a request for an application associated with one or more criteria,

determining, based on the one or more second feedback reports, a plurality of applications associated with attributes that match the one or more criteria; and

ranking the plurality of applications based on (i) a relevance of each of the plurality of applications to the one or more criteria, and (ii) metrics indicative of a performance of each of the plurality of applications in the geographic location.

16. The one or more machine-readable media of claim 13, wherein the operations further comprise:

generating a graphical user interface that when rendered on a display device renders a visual representation of the ranked applications.

17. The one or more machine-readable media of claim 13, wherein the feedback report is (i) generated by a feedback application configured to run on the computing device, and (ii) periodically received from the computing device of the user.

18. The one or more machine-readable media of claim 13, wherein the operations further comprise:

receiving a request to purchase at least one of the ranked applications; and

sending an application associated with the request to the computing device.

19. A system comprising:

means for receiving, from a computing device, a feedback report related to an application configured to run on the computing device, the feedback report comprising information indicative of an error with the application, and a geographic location of the computing device at a time when the application encountered the error;

means for generating, based on the feedback report, one or more metrics indicative of a performance of the application in the geographic location;

means for retrieving information indicative of other applications associated with metrics indicative of a performance of the other applications in the geographic location; and

means for ranking the applications in accordance with the metrics indicative of the performance of the applications in the geographic location.