METHOD AND APPARATUS FOR RANDOM ACCESS OF VOICE MAIL MESSAGES

• US 20120282902A1
• Filed: 07/16/2012
• Published: 11/08/2012
• Est. Priority Date: 12/20/2005
• Status: Active Grant

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: KARAM, Gerald
• Granted Patent: US 8,768,296 B2
• Time in Patent Office: Days
• US Class Current: 455/412.2
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04M 2203/152 Temporary dial plan
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0048 where the text-based messaging service is a Short Message Service
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A method and apparatus for allowing a telephone service subscriber to receive an email notification, e.g., a SMS notification, at an endpoint device that a new voice mail message has been received. The SMS notification comprises a voice mailbox access phone number, selected from a pool of unassigned access phone numbers, which can be used to provide direct access to the new voice mail message in the telephone service subscriber'"'"'s voice mailbox. Thus, a different voice mailbox access phone number is sent in each SMS notification to the telephone service subscriber for each new voice mail message, thereby providing direct access to specific voice mail messages via different voice mailbox access phone numbers.

Claims

1. A method for providing an access of a voice mail message in a communication network, comprising:

receiving the voice mail message at a voice mailbox for a subscriber from a calling party;

recording the voice mail message from the calling party into the voice mailbox of the subscriber;

associating the voice mail message with a voice mailbox access phone number, where the voice mailbox access phone number is selected from a pool of unassigned voice mailbox access phone numbers; and

sending, by a processor, a message notification to an endpoint device of the subscriber, the message notification containing the voice mailbox access phone number, where the voice mailbox access phone number is for accessing the voice mail message such that the voice mail message is directly accessible when the voice mail box access phone number is dialed.

2. The method of claim 1, wherein the communication network comprises a cellular voice network.

3. The method of claim 1, wherein an association resulting from the associating is revoked when the voice mail message is deleted from the voice mailbox of the subscriber.

4. The method of claim 1, wherein a total number of the pool of unassigned voice mailbox access phone numbers is a configurable parameter set by a service provider of the communication network.

5. The method of claim 1, wherein the endpoint is a mobile endpoint device.

6. The method of claim 1, wherein the sending comprises:

embedding the voice mailbox access phone number and a calling party caller identification information in the message notification.

7. The method of claim 6, wherein the caller identification information comprises a phone number of the calling party.

8. The method of claim 1, further comprising:

receiving a call from the endpoint device via the voice mailbox access phone number to access the voice mail message;

using a caller identification of the endpoint device and the voice mailbox access phone number to identify the voice mail message; and

retrieving directly the voice mail message by bypassing any other voice mail messages stored in the voice mailbox.

9. The method of claim 8, wherein the voice mail message is provided to the endpoint device after a personal identification number is received and authenticated.

10. The method of claim 1, wherein the message notification is sent by the processor of a voice mailbox server deployed in the communication network.

11. The method of claim 1, wherein the message notification is a short message service notification:

12. A tangible computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform operations for providing a random access of a voice mail message in a communication network, the operations comprising:

receiving the voice mail message at a voice mailbox for a subscriber from a calling party;

recording the voice mail message from the calling party into the voice mailbox of the subscriber;

associating the voice mail message with a voice mailbox access phone number, where the voice mailbox access phone number is selected from a pool of unassigned voice mailbox access phone numbers; and

sending a message notification to an endpoint device of the subscriber, the message notification containing the voice mailbox access phone number, where the voice mailbox access phone number is for accessing the voice mail message such that the voice mail message is directly accessible when the voice mail box access phone number is dialed.

13. The tangible computer-readable medium of claim 12, wherein the communication network comprises a cellular voice network.

14. The tangible computer-readable medium of claim 12, wherein the association is revoked when the stored voice mail message is deleted from the voice mailbox of the subscriber.

15. The tangible computer-readable medium of claim 12, wherein the sending comprises:

embedding the voice mailbox access phone number and a calling party caller identification information in the message notification.

16. The tangible computer-readable medium of claim 15, wherein the caller identification information comprises a phone number of the calling party.

17. The tangible computer-readable medium of claim 12, further comprising:

receiving a call from the endpoint device via the voice mailbox access phone number to access the voice mail message;

using a caller identification of the endpoint device and the voice mailbox access phone number to identify the voice mail message; and

retrieving directly the voice mail message by bypassing any other voice mail messages stored in the voice mailbox.

18. An apparatus for providing a random access of a voice mail message in a communication network, comprising:

a server comprising a processor and a computer-readable medium in communication with the processor, the computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising;

receiving the voice mail message at a voice mailbox for a subscriber from a calling party;

recording the voice mail message from the calling party into the voice mailbox of the subscriber;

associating the voice mail message with a voice mailbox access phone number, where the voice mailbox access phone number is selected from a pool of unassigned voice mailbox access phone numbers; and

sending a message notification to an endpoint device of the subscriber, the message notification containing the voice mailbox access phone number, where the voice mailbox access phone number is for accessing the voice mail message such that the voice mail message is directly accessible when the voice mail box access phone number is dialed.

19. The apparatus of claim 18, wherein an association resulting from the associating is revoked when the voice mail message is deleted from the voice mailbox of the subscriber.

20. The apparatus of claim 18, wherein a total number of the pool of unassigned voice mailbox access phone numbers is a configurable parameter set by a service provider of the communication network.