Agent-Side Traveler Application For Mobile Computing Devices

• US 20120290201A1
• Filed: 05/12/2011
• Published: 11/15/2012
• Est. Priority Date: 05/12/2011
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: McReaken, Janice, Grigg, Nathan, Rayback, Geoffrey Paul
• Granted Patent: US 8,942,991 B2
• Time in Patent Office: Days
• US Class Current: 701/410
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 50/14 Travel agencies
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating passenger bookings along transportation routes. In some implementations, actions include generating a request at a mobile computing device, the request including route data corresponding to a route, transmitting the request to a server system, receiving route data and fare data from the server system at the mobile computing device, displaying the route data and the fare data on a display of the mobile computing device, receiving a single user input at the mobile computing device, in response to receiving the single user input, generating booking data and transmitting the booking data to the server system, receiving confirmation data from the server system at the mobile computing device, and displaying the confirmation data on the display of the mobile computing device.

Claims

1. A computer-implemented method, comprising:

generating a request at a mobile computing device, the request comprising route data corresponding to a route;

transmitting the request to a server system;

receiving route data and fare data from the server system at the mobile computing device;

displaying the route data and the fare data on a display of the mobile computing device;

receiving a single user input at the mobile computing device;

in response to receiving the single user input, generating booking data and transmitting the booking data to the server system;

receiving confirmation data from the server system at the mobile computing device; and

displaying the confirmation data on the display of the mobile computing device.

2. The computer-implemented method of claim 1, wherein the request further comprises location data corresponding to a location of the mobile computing device.

3. The computer-implemented method of claim 2, wherein the location data includes global positioning system data.

4. The computer-implemented method of claim 1, wherein the route includes a plurality of stops, and wherein the route data and fare data includes route data and fare data for each of the stops.

5. The computer-implemented method of claim 4, wherein the route data includes a number of bookings available for each of the stops.

6. The computer-implemented method of claim 1, wherein the single user input is a user interface control selection.

7. The computer-implemented method of claim 1, wherein the single user input is a voice command.

8. The computer-implemented method of claim 1, wherein the single user input is a scan performed by the mobile computing device.

9. The computer-implemented method of claim 1, further comprising providing a receipt including the confirmation data.

10. The computer-implemented method of claim 9, wherein the receipt is provided by printing.

11. The computer-implemented method of claim 9, wherein the receipt is provided electronically.

12. The computer-implemented method of claim 1, further comprising receiving route data updates from the server system and displaying the route data updates on the display of the mobile computing device, based on booking data transmitted to the server system by another mobile computing device.

13. A system comprising:

one or more computers; and

a computer-readable medium coupled to the one or more computers having instructions stored thereon which, when executed by the one or more computers, cause the one or more computers to perform operations comprising;

displaying a booking interface comprising real-time information regarding an availability of seats on a travel conveyance, and a control for reserving a seat on the travel conveyance;

receiving a single user selection of the control on the booking interface;

in response to receiving the single user selection of the control, generating and transmitting a request to reserve the seat on the travel conveyance;

receiving confirmation data regarding the request to reserve the seat on the travel conveyance; and

displaying on the booking information a representation of the confirmation data.

14. A computer storage medium encoded with a computer program, the program comprising instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:

receiving, by a mobile device, a one-click selection of a button on a user interface of a travel application, wherein the one-click selection is input by an agent of a travel provider; and

in response to receiving the one-click selection, checking a current availability of a seat on a travel conveyance and, if the seat is currently available, committing the seat on the travel conveyance, through electronic communication between the travel application and a server system operated by the travel provider.