MINING EMAIL INBOXES FOR SUGGESTING ACTIONS
First Claim
Patent Images
1. A network device, comprising:
- a transceiver to send and receive messages over a network; and
a processor that is operative on the received messages to perform actions, including;
receiving a message directed towards a user;
employing at least one binary machine learning classifier to automatically predict at least one action from a plurality of actions that the user might be expected to take on the received message; and
displaying to the user the message with the predicted action as a suggested action for the user to take on the message.
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Abstract
Embodiments are directed towards automatically learning user behavioral patterns when interacting with messages and based on the learned patterns, suggesting one or more predicted actions that a user might take in response to receiving subsequent message. One or more classifiers are trained and employed to predict one or more actions that a user might take in response to receiving the message. In one embodiment, the one or more predicted actions are provided suggested to the user as an action the user might take on the message. Messages may be rank ordered within a given suggested action based on a confidence level of the prediction.
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Citations
20 Claims
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1. A network device, comprising:
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a transceiver to send and receive messages over a network; and a processor that is operative on the received messages to perform actions, including; receiving a message directed towards a user; employing at least one binary machine learning classifier to automatically predict at least one action from a plurality of actions that the user might be expected to take on the received message; and displaying to the user the message with the predicted action as a suggested action for the user to take on the message. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method operating on one or more network devices, the method comprising:
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receiving a plurality of messages directed towards a user, at least one message in the plurality being received from a sender that is different from an other sender associated with an other message in the plurality of messages; selecting one or more classifiers based in part based on whether the user is determined to be a new user, and whether the user has received messages previously from one of the sender or the other sender; employing the selected one or more classifiers to automatically predict at least one action from a plurality of actions that the user is likely to take on each of the of the plurality of messages; and displaying to the user each of the plurality of messages with the predicted action for each message where the predicted action is identified as a suggested action to be taken by the user. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer-readable storage device having computer-executable instructions stored thereon such that when the storage device is accessed by a computing device, the instructions are executable by the computing device to perform actions, comprising:
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receiving a plurality of messages directed towards a user, at least one message in the plurality being received from a sender that is different from an other sender associated with an other message in the plurality of messages; selecting one or more classifiers based in part based on whether the user is determined to be a new user, and whether the user has received messages previously from one of the sender or the other sender; employing the selected one or more classifiers to automatically predict at least one action from a plurality of actions that the user is likely to take on each of the of the plurality of messages; and displaying to the user each of the plurality of messages with the predicted action for each message where the predicted action is identified as a suggested action to be taken by the user. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification