Management of an Offer for a Financial Incentive

• US 20120296716A1
• Filed: 06/14/2012
• Published: 11/22/2012
• Est. Priority Date: 05/19/2011
• Status: Abandoned Application

• Current Assignee: DST Systems Incorporated (SS&C Technologies Holdings Incorporated)
• Original Assignee: DST Systems Incorporated (SS&C Technologies Holdings Incorporated)
• Inventors: Barbeau, Pierre C., Barnes, James D., Cole, Mary, Lyman, Jeremy D.
• Application Number:
  US13/523,779
• Publication Number:
  US 20120296716A1
• Time in Patent Office: Days
• US Class Current: 705/14.13
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A way of providing offers for financial incentives to users as part of an electronic customer loyalty, rewards, or discount program involving one or more merchants is provided. For example, an offer criterion is received from a merchant. The offer criterion is established by the merchant for each user and associated with one or more products or services offered by the merchant. First data indicative of at least partial satisfaction of the offer criterion by a user is received. It is determined whether the first data has caused the user to satisfy the offer criterion for that user. Upon determining that the first data has caused the user to satisfy the offer criterion for that user, second data is provided to a mobile device associated with the user. The second data is representative of an offer for a financial incentive redeemable with the merchant.

Claims

46. A system of providing an offer for a financial incentive, the system comprising:

an offer server operative to (i) receive an offer criterion from a merchant, the offer criterion established by the merchant for each user of a plurality of users and associated with a product or service offered by the merchant, (ii) receive first data indicative of at least partial satisfaction of the offer criterion by a user of the plurality of users, and (iii) determine whether the first data has caused the user to satisfy the offer criterion for that user; and

wherein, when the first data has caused the user to satisfy the offer criterion for that user, the offer server is further operative to provide to the user, via a mobile device associated with the user, second data representative of an offer for a financial incentive redeemable with the merchant.

1. A computer-implemented method of providing an offer for a financial incentive, the method comprising:

receiving, by the computer, an offer criterion from a merchant, the offer criterion established by the merchant for each user of a plurality of users and associated with one or more products or services offered by the merchant;

receiving, by the computer, first data indicative of at least partial satisfaction of the offer criterion by a user of the plurality of users;

determining, by the computer, whether the first data has caused the user to satisfy the offer criterion for that user; and

providing, by the computer, upon determining that the first data has caused the user to satisfy the offer criterion for that user, to a mobile device associated with the user, second data representative of an offer for a financial incentive redeemable with the merchant.

2. The computer-implemented method of claim 1, wherein the offer criterion comprises a quantity of the product or service.

3. The computer-implemented method of claim 1, wherein the offer criterion comprises a quantity of the product or service purchased during a defined time period.

4. The computer-implemented method of claim 1, wherein the offer criterion comprises a total purchase amount.

5. The computer-implemented method of claim 1, wherein the offer criterion comprises a number of rewards points.

6. The computer-implemented method of claim 1, wherein the offer criterion established for a first user of the plurality of users is different than the offer criterion established for a second user of the plurality of users.

7. The computer-implemented method of claim 1, wherein receiving an offer criterion comprises receiving offer generation criteria from the merchant, and determining comprises determining whether the first data has caused the user to satisfy one or more of the offer generation criteria for that user.

8. The computer-implemented method of claim 1, wherein the received offer generation criteria comprises a plurality of offer criterion each comprising a different number of rewards points.

9. The computer-implemented method of claim 8, further comprising providing to the user, via the mobile device, a list of the plurality of offer criterion.

10. The computer-implemented method of claim 1, wherein receiving the first data comprises receiving the first data from a mobile device associated with the user.

11. The computer-implemented method of claim 1, wherein the first data is representative of a code entered into the mobile device.

12. The computer-implemented method of claim 11, wherein the code is a machine-readable code scanned into the mobile device.

13. The computer-implemented method of claim 11, wherein the code is provided by the merchant.

14. The computer-implemented method of claim 1, wherein the at least partial satisfaction of the offer criterion is due to a purchase of a product or service by the user at the merchant.

15. The computer-implemented method of claim 1, the method further comprising storing, via the computer, the first data.

16. The computer-implemented method of claim 1, the method further comprises adjusting a count of a number of purchases based on the first data.

17. The computer-implemented method of claim 16, wherein adjusting the count comprises initializing the count at a zero value, incrementing the count based on the first data, and comparing the count with a threshold value, and wherein providing comprises providing the second data when the count is equal to or greater than the threshold value.

18. The computer-implemented method of claim 16, wherein adjusting the count comprises initializing a count at a pre-determined non-zero value and decrementing the count based on the first data, and wherein providing comprises providing the second data when the count equals zero.

19. The computer-implemented method of claim 1, wherein:

the offer criterion comprises a quantity of the product or service, and

the financial incentive comprises a price discount for a future purchase of the product or service, the price discount redeemable with the merchant.

20. The computer-implemented method of claim 1, wherein the financial incentive comprises a coupon for complimentary product or service, the coupon redeemable with the merchant.

21. The computer-implemented method of claim 1, wherein the financial incentive expires a specified time period after the providing.

22. The computer-implemented method of claim 1, wherein when the first data has not caused the user to satisfy the offer criterion for that user, the method further comprising providing, by the computer, to the mobile device associated with the user, third data representative of the user'"'"'s progress towards satisfying the offer criterion.

23. The computer-implemented method of claim 22, further comprising:

receiving, by the computer, fourth data indicative of another at least partial satisfaction of the offer criterion by the user;

determining, by the computer, whether the fourth data has caused the user to fully satisfy the offer criterion; and

, when the fourth data has caused the user to satisfy the offer criterion,

providing, by the computer, to the mobile device, the second data.

24. The computer-implemented method of claim 1, the method further comprising receiving, by the computer, user data representative of at least one of the user'"'"'s interests, preferences, demographics, biographical information, or combinations thereof.

25. The computer-implemented method of claim 1, the method further comprising monitoring a frequency at which the first data is received.

26. The computer-implemented method of claim 1, wherein receiving the first data comprises receiving the first data from the mobile device, the method further comprising:

receiving, by the computer, from the merchant, data indicative of the purchase; and

reconciling the data received from the merchant with the first data received from the mobile device.

27. The computer-implemented method of claim 26, the method further comprising detecting fraudulent offer generation based on the reconciling.

28. The computer-implemented method of claim 1, wherein the second data comprises at least a redemption indicia operative to be presented to a merchant to obtain the financial incentive.

29. The computer-implemented method of claim 28, the method further comprising causing the mobile device to conceal the redemption indicia until the user causes the device to reveal the redemption indicia.

30. The computer-implemented method of claim 29, the method further comprising:

determining, by the computer, that the user has caused the device to reveal the redemption indicia; and

accounting, by the computer, for the redemption of the offer by the user based thereon.

31. The computer-implemented method of claim 28, wherein the redemption indicia is unique to the user.

32. The computer-implemented method of claim 28, wherein the redemption indicia comprises an alphanumeric code, a machine readable code, an image, an audible message, a signal operative to be transmitted via a radio frequency, or combination thereof.

33. The computer-implemented method of claim 29, wherein the second data further comprises a condition to be satisfied to enable the user to cause the device to reveal the redemption indicia.

34. The computer-implemented method of claim 33, wherein the condition comprises a substantial convergence between specified geographic coordinates and coordinates provided by a GPS device contained within the device.

35. The computer-implemented method of claim 33, wherein the condition comprises performance of a confirmatory action by the merchant.

36. The computer-implemented method of claim 29, the method further comprising:

prior to the determining that the user has caused the device to reveal the redemption indicia, determining that the user is attempting to cause the device to reveal the redemption indicia;

determining whether the offer associated with the redemption indicia is valid; and

enabling the device to reveal the redemption indicia if the offer associated with the redemption indicia is valid and otherwise preventing the device from revealing the redemption indicia

37. The computer-implemented method of claim 33, wherein the determining further comprises receiving a message from the device indicating that the user has at least attempted to cause the device to reveal the redemption indicia, the message having been automatically transmitted in response thereto.

38. The computer-implemented method of claim 29, the method further comprising enabling the device to reveal the redemption indicia in response to a specific user interaction with the device.

39. The computer-implemented method of claim 38, wherein the specific user interaction comprises a simulated scratching motion on an interactive display of the device.

40. The computer-implemented method of claim 30, wherein the accounting further comprises invalidating the offer for subsequent redemption.

41. The computer-implemented method of claim 30, wherein the accounting further comprises invalidating the offer for subsequent redemption.

42. The computer-implemented method of claim 30, wherein the accounting further comprises adjusting a count of the number of redemptions of the offer.

43. The computer-implemented method of claim 30, the method further comprising:

receiving data indicative of the redemption of the offer from the merchant; and

reconciling the received data with the accounted for redemption by the user.

44. The computer-implemented method of claim 43, the method further comprising detecting fraudulent redemption based on the reconciling.

45. The computer-implemented method of claim 43, the method further comprising determining marketing effectiveness of the offer based on the reconciling.

47. The system of claim 46, wherein the offer criterion comprises a quantity of the product or service.

48. The system of claim 46, wherein the offer criterion comprises a quantity of the product or service purchased during a defined time period.

49. The system of claim 46, wherein the offer criterion comprises a total purchase amount.

50. The system of claim 46, wherein the offer criterion comprises a number of rewards points.

51. The system of claim 46, wherein the offer server is operative to receive offer generation criteria from the merchant and to determine whether the first data has caused the user to satisfy one or more of the offer generation criteria for that user.

52. The system of claim 46, wherein the received offer generation criteria comprises a plurality of offer criterion each comprising a different number of rewards points.

53. The system of claim 46, wherein the first data is indicative of a code entered into the mobile device.

54. The system of claim 53, wherein the code is a machine-readable code scanned by the mobile device.

55. The system of claim 46, wherein the offer server is further operative to adjust, based on the first data, a count of a number of purchases for the user.

56. The system of claim 55, wherein the count is initially set at zero, and wherein the offer server is further operative to increment the count based on the first data, compare the count with a threshold value, and provide the second data when the count is equal to or greater than the threshold value.

57. The system of claim 55, wherein the count is initially set at a pre-determined non-zero value, and wherein the offer server is further operative to decrement the counter based on the first data and provide the second data when the count equals zero.

58. The system of claim 46, wherein the offer criterion comprises a quantity of the product or service, and the financial incentive comprises a price discount for a future purchase of the product or service, the price discount redeemable with the merchant.

59. The system of claim 46, wherein the financial incentive comprises a coupon for a complimentary product or service, the coupon redeemable with the merchant.

60. The system of claim 46, wherein the second data comprises at least a redemption indicia operative to be presented to a merchant to obtain the financial incentive.

61. The system of claim 46, wherein when the first data has not caused the user to satisfy the offer criterion for that user, the offer server is further operative to provide to the mobile device third data representative of the user'"'"'s progress towards satisfying the offer criterion.

62. The system of claim 61, wherein the offer server is further operative to:

receive, fourth data indicative of another at least partial satisfaction of the offer criterion by the user;

determine whether the fourth data has caused the user to satisfy the offer criterion for that user; and

provide, to the mobile device, the second data upon determining that the fourth data has caused the user to satisfy the offer criterion for that user.

63. The system of claim 46, wherein the offer server is operative to communicate with the mobile device via a wireless network.

64. The system of claim 46, wherein the offer server is operative to receive the first data from the mobile device via an application executing on the mobile device and to provide the second data to the mobile device via the application executing on the mobile device.

65. The system of claim 46, wherein the financial incentive expires a specified time period after the providing.

54-1. The system of claim 46, the system further comprising a database, wherein the offer server is further operative to store the first data in the database.

66. A system for providing an offer for a financial incentive, the system comprising a processor and a memory coupled therewith, the system further comprising:

first logic stored in the memory and executable by the processor to cause the processor to receive an offer criterion associated with a product or service offered by a merchant, the offer criterion established by the merchant for each user of a plurality of users;

second logic stored in the memory and executable by the processor to cause the processor to receive, from a mobile device associated with a user of the plurality of users, first data indicative of at least partial satisfaction of the offer criterion by the user;

third logic, coupled with the first logic and the second logic, stored in the memory and executable by the processor to cause the processor to determine whether the first data has caused the user to satisfy the offer criterion; and

fourth logic, coupled with the third logic, stored in the memory and executable to cause the processor to provide to the mobile device second data representative of an offer for a financial incentive redeemable with the merchant when the first data has caused the user to fully satisfy the offer criterion.