BEHAVIOR SETS METHOD AND SYSTEM

• US 20120296858A1
• Filed: 05/16/2012
• Published: 11/22/2012
• Est. Priority Date: 05/20/2011
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Guyan, George Victor, Lonze, Carrie Catherine
• Granted Patent: US 9,305,316 B2
• Time in Patent Office: Days
• US Class Current: 706/47
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A behavior sets system facilitates the dynamic generation of field and rule behavior sets for an insurance policy and claims processing computer system. The behavior sets system includes various modules and graphical user interfaces that provide a streamlined mechanism for creating new behavior sets of field and rule behaviors for the insurance processing architecture. The behavior sets system may include various levels of usability that distinguish between an advanced user of the behavior sets system and basic user that uses the generated field and rule behavior sets. The behavior sets system may also include graphical user interfaces directed to adding, editing, removing, or maintaining the behavior of fields and rules for the insurance policy and claims processing computer system.

Claims

1. A method for generating behavior sets services responsive to multiple user interfaces, the method comprising:

identifying a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

defining, in a behavior sets system, the first behavior and the second behavior for the target object, comprising;

analyzing the behaviors of each of the one or more behavior sets;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces;

communicating the behavior sets service to the multiple different target interfaces .

2. The method of claim 1, wherein the multiple different target interfaces are different user interfaces issuing the same transaction, wherein the multiple different target interfaces are consuming application user interfaces, and wherein the multiple different target interfaces correspond to multiple different channels including:

direct;

agency;

call center;

home office; and

mobile.

3. The method of claim 1, the method further comprising generating a comparison between the behavior sets;

and displaying the comparison in a graphical display.

4. The method of claim 1, wherein validating further comprises:

validating that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

5. The method of claim 1, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and the second behavior set.

6. The method of claim 1, wherein the behavior sets, including the first behavior set and the second behavior set, comprise:

behavior set details;

a behavior set scope; and

behavior set properties.

7. The method of claim 1, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules

8. The method of claim 1, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using a network.

9. The method of claim 5, wherein the behavior set scope includes:

a product structure scope; and

a run-time scope;

scope items;

a function category; and

a business function;

state;

product;

line of business;

subject of insurance;

transaction; and

business function.

10. The method of claim 9, wherein the method further comprises generating the behavior sets service to include runtime selection logic operable to determine the behavior set to apply to the multiple different target interfaces based on a priority of the behavior set.

11. The method of claim 8, wherein the product structure scope comprises:

a product description;

a subject of insurance; and

coverage.

12. The method of claim 8, wherein the run-time scope comprises:

a transaction;

state/province; and

channel.

13. The method of claim 7, wherein the field triggers comprise:

a page load; and

field exit.

14. The method of claim 5, wherein the behavior set properties include:

enable/disable;

required/not required;

default value;

visible/not visible; and

editable/not editable.

15. The method of claim 6, wherein the field behaviors comprise:

always;

never; and

by expression;

wherein the visibility field behavior further comprises;

by reflexive.

16. The method of claim 6, wherein the rule triggers comprise:

save quote detail; and

save claim action.

17. The method of claim 6, wherein the rule behaviors comprise:

a knockout rule behavior;

a hardstop rule behavior;

a warning rule behavior; and

an authorization rule behavior.

18. The method of claim 5, wherein the behavior set properties are selectable based on the behavior set scope.

19. The method of claim 5, wherein the behavior set properties further include:

values comprising;

a unit of money indicator;

a minimum value; and

a maximum value.

20. The method of claim 5, wherein default behavior sets for fields comprise:

numeric properties; and

visible properties.

21. The method of claim 19, wherein the numeric properties include:

an initial page load—

data items passed in;

data items passed in;

no data items passed in;

no default—

no data items passed in;

prompts by expression;

default value—

by expression;

default value—

always.

23. The system of claim 21, wherein the multiple different target interfaces are different user interfaces processing the same or similar transactions.

24. The system of claim 21, the method further comprising generating a comparison between the behavior sets;

and displaying the comparison in a graphical display.

25. The system of claim 21, wherein analyzing comprises:

determining that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

26. The system of claim 21, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and the second behavior set.

27. The system of claim 21, wherein the behavior sets comprise:

behavior set details;

a behavior set scope; and

behavior set properties.

28. The system of claim 21, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules.

29. The system of claim 21, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using the network.

30. The system of claim 25, wherein the behavior set scope includes:

a product structure scope; and

a run-time scope;

scope items;

a function category; and

a business function;

state;

product;

line of business;

subject of insurance;

transaction; and

business function.

31. The system of claim 28, wherein the product structure scope comprises:

a product description;

a subject of insurance;

coverage, sub-coverage; and

line of business.

32. The system of claim 28, wherein the run-time scope comprises:

a transaction;

state/province; and

channel, wherein a channel is from a group comprising;

agent;

home office;

direct;

call center.

33. The system of claim 27, wherein the field triggers comprise:

a page load; and

field exit.

34. The system of claim 25, wherein the behavior set properties include:

enable/disable;

required/not required;

default value;

visible/not visible; and

editable/not editable.

35. The system of claim 26, wherein the rule behaviors comprise:

a knockout rule behavior;

a hardstop rule behavior;

a warning rule behavior; and

an authorization rule behavior.

36. The system of claim 25, wherein the behavior set properties are selectable based on the behavior set scope.

22. A system for generating behavior sets services responsive to multiple user interfaces, the system comprising:

a memory coupled to a processor, the memory comprising;

behavior sets instructions executable by the processor that when executed by the processor cause the processor to;

identify a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

define, in a behavior sets system, the first behavior and the second behavior for a target object, comprising;

analyzing the behaviors of each of the one or more behavior sets;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces;

a communications interface configured to communicate the behavior sets service to the multiple different target interfaces, via a network.

37. A computer readable medium comprising:

behavior sets logic, when executed by a processor coupled to a memory, cause the processor to;

identify a target object defined for multiple different target interfaces, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

define, in a behavior sets system, the first behavior and the second behavior for a target object, comprising;

analyzing the behaviors of each of the one or more behavior sets;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target interfaces and accessible by the multiple different target interfaces, and provides the first behavior and the second behavior for the target object for use by the multiple different target interfaces;

a communications interface configured to communicate the behavior sets service to the multiple different target interfaces, via a network.

41. The computer readable medium of claim 41, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and the second behavior set.

38. The computer readable medium of claim 41, wherein the multiple different target interfaces are different user interfaces issuing the same or similar transactions.

39. The computer readable medium of claim 41, the method further comprising generating a comparison between the behavior sets;

and displaying the comparison in a graphical display.

40. The computer readable medium of claim 41, wherein analyzing comprises:

determining that the behavior sets in combination are compatible with each other logically, and operationally compatible with authorized protocol, including;

the multiple different target interfaces.

42. The computer readable medium of claim 41, wherein the behavior sets comprise:

behavior set details;

a behavior set scope; and

behavior set properties.

43. The computer readable medium of claim 41, wherein the behavior set scope of each behavior set defines behaviors for elements, fields, and rules in the multiple different target interfaces based on triggers for the elements, the fields, and the rules.

44. The computer readable medium of claim 41, wherein multiple different target systems comprise the multiple different target interfaces in communication with the behavior sets service using the network.

45. The computer readable medium of claim 45, wherein the behavior set scope includes:

a product structure scope; and

a run-time scope;

scope items;

a function category; and

a business function;

state;

product;

line of business;

subject of insurance;

transaction; and

business function.

46. The computer readable medium of claim 48, wherein the product structure scope comprises:

a product description;

a subject of insurance;

coverage, sub-coverage; and

line of business.

47. The computer readable medium of claim 49, wherein the run-time scope comprises:

a transaction;

state/province; and

channel, wherein a channel is from a group comprising;

agent;

home office;

direct;

call center.

48. The computer readable medium of claim 47, wherein the field triggers comprise:

a page load; and

field exit.

49. The computer readable medium of claim 45, wherein the behavior set properties include:

enable/disable;

required/not required;

default value;

visible/not visible; and

editable/not editable.

50. The computer readable medium of claim 46, wherein the field behaviors comprise:

always;

never; and

by expression;

wherein the visibility field behavior further comprises;

by reflexive.

51. The computer readable medium of claim 46, wherein the rule triggers comprise:

save quote detail; and

save claim action.

52. The computer readable medium of claim 46, wherein the rule behaviors comprise:

a knockout rule behavior;

a hardstop rule behavior;

a warning rule behavior; and

an authorization rule behavior.

53. The computer readable medium of claim 45, wherein the behavior set properties are selectable based on the behavior set scope.

54. The computer readable medium of claim 45, wherein the behavior set properties further include:

values comprising;

a unit of money indicator;

a minimum value; and

a maximum value.

55. A method for generating behavior sets services responsive to automated processes, the method comprising:

identifying a target object defined for multiple different target processes, for which to generate one or more behavior sets, including a first behavior set comprising a first behavior and a second behavior;

defining, in a behavior sets system, the first behavior and the second behavior for the target object, comprising;

analyzing the behaviors of each of the one or more behavior sets;

generating, using the behavior sets system, a behavior sets service comprising the one or more behavior sets, including the first behavior set, wherein the behavior sets service is independent of the multiple different target processes and accessible by the multiple different target processes, and provides the first behavior and the second behavior for the target object for use by the multiple different target processes;

communicating the behavior sets service to the multiple different target processes.

56. The method of claim 55, wherein the behavior sets service comprises the one or more behavior sets including the first behavior set and the second behavior set.

57. The method of claim 55, wherein the behavior sets, including the first behavior set and the second behavior set, comprise:

behavior set details;

a behavior set scope; and

behavior set properties.

58. The method of claim 56, wherein the behavior set scope includes:

a product structure scope; and

a run-time scope;

scope items;

a function category; and

a business function;

state;

product;

line of business;

subject of insurance;

transaction; and

business function.

59. The method of claim 55, wherein the multiple different target processes are automated processes without user interfaces.