Telecom Information Management System
First Claim
1. A method comprising:
- aggregating mobile device management information for one or more mobile devices associated with an enterprise;
aggregating expense information for one or more of the mobile devices;
generating one or more reports based on the aggregated information; and
providing the one or more reports to the enterprise through a network-based service, where the method is performed by one or more hardware processors.
1 Assignment
0 Petitions
Accused Products
Abstract
The disclosed Telecom Information Management System (TIMS) integrates Mobile Expense Management (MEM) and Mobile Device Management (MDM) solutions with Telecom Expense Management (TEM) solutions in a single software platform, which can be delivered to enterprises as software-as-a-service (SaaS). TIMS can initiate over-the-air (OTA) enrollment of mobile devices, including installing provisioning profiles, applications, email server settings, feature restrictions, communication settings and other parameters. Configuration parameters can be added into software applications before they are delivered to a mobile device. The configurations can be updated after the applications are installed on the mobile device. TIMS can remotely disable applications or certain functionality of applications on mobile devices. The software applications delivered to the mobile devices can facilitate MEM and MDM by leveraging device capabilities.
78 Citations
30 Claims
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1. A method comprising:
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aggregating mobile device management information for one or more mobile devices associated with an enterprise; aggregating expense information for one or more of the mobile devices; generating one or more reports based on the aggregated information; and providing the one or more reports to the enterprise through a network-based service, where the method is performed by one or more hardware processors. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method comprising:
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sending configuration information to a mobile device, the configuration data including subscriber plan or mobile policy information; receiving an alert generated by the mobile device based on detection of a trigger event by the mobile device and the subscriber plan or mobile policy information; and initiating an action based on the alert, where the method is performed by one or more hardware processors. - View Dependent Claims (9, 10, 11, 12)
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13. A method comprising:
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receiving information from a mobile device related to a telephony event occurring on the mobile device; determining cost savings based on the information; and generating a report based on expense data from usage or telephony invoices compared to the cost savings, where the method is performed by one or more hardware processors. - View Dependent Claims (14, 15)
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16. A method comprising:
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receiving input through a mobile subscriber interface of a mobile device; determining that an action associated with the input cannot be performed based on subscriber plan or mobile policy information stored on the telephony device; and sending an alert to a telecom information management system indicating that the action cannot be performed, where the method is performed by one or more processors of the mobile device. - View Dependent Claims (17)
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18. A method comprising:
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receiving a telephone number through a mobile subscriber interface of a mobile device; determining that a call type is not included in subscriber information stored on the telephony device and the call type is allowed based on mobile policy information stored on the device; and sending an alert to a user or enterprise administrator indicating that the call was placed with charges that exceed subscriber plan limits, where the method is performed by one or more processors of the mobile device. - View Dependent Claims (19)
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20. A method of recording a call in telecom information management system, the method comprising:
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initiating or receiving a call on a mobile device; receiving a request to record the call; and initiating a three-way call with a recording device to record the call, where the method is performed by one or more processors.
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21. A telecom information management system comprising:
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one or more processors; memory storing instructions which when executed by the one or more processors, causes the one or more processors to perform operations comprising; aggregating mobile device management information for one or more mobile devices associated with an enterprise; aggregating expense information for one or more of the mobile devices; generating one or more reports based on the aggregated information; and providing the one or more reports to the enterprise through a network-based service. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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28. A telecom information management system comprising:
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one or more processors; memory storing instructions which when executed by the one or more processors, causes the one or more processors to perform operations comprising; sending configuration information to a mobile device, the configuration data including subscriber plan and mobile policy information; receiving an alert generated by the mobile device based on detection of a trigger event by the mobile device and the subscriber plan or mobile policy information; and initiating an action based on the alert.
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29. A mobile device comprising:
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one or more processors; memory storing instructions which when executed by the one or more processors, causes the one or more processors to perform operations comprising; receiving input through a mobile subscriber interface of a mobile device; determining that an action associated with the input cannot be performed based on subscriber plan or mobile policy information stored on the telephony device; and sending an alert to a telecom information management system indicating that the action cannot be performed.
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30. A system for recording telephone calls, comprising:
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one or more processors; memory for storing instructions, which, when executed by the one or more processors, causes the one or more processors to perform operations comprising; initiating or receiving a call on a mobile device; receiving a request to record the telephone call; and initiating a three-way call with a recording device to record the call.
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Specification