SYSTEM PROVIDING AUTOMATED FEEDBACK REMINDERS

• US 20120303419A1
• Filed: 05/24/2011
• Published: 11/29/2012
• Est. Priority Date: 05/24/2011
• Status: Abandoned Application

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Lang, Nancy, Yokoi, Yumiko Christine, Field, Justin Craig, Gillibrand, Andrew Philip, Chu, Steven K.
• Application Number:
  US13/114,596
• Publication Number:
  US 20120303419A1
• Time in Patent Office: Days
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A system and method for encouraging the exchange of feedback in an enterprise. An example method includes providing one or more user interface controls for configuring a feedback reminder to automatically include predetermined insight pertaining to a potential participant in a future feedback exchange; sending the feedback reminder to a messaging system or application; providing a user option to view content of the feedback reminder; and displaying the feedback reminder in response to user selection of the first user option. Another user option enables selection of particular insight, derived from a talent management system, for inclusion in the feedback reminder. The messaging system may include an email application or an application for displaying a worklist.

Claims

1. A method for promoting feedback exchange in an enterprise, the method comprising:

configuring a feedback reminder in response to one or more signals from a user input device;

in response to the configuring, using a processor to automatically select insight information relating to a performance evaluation of a person;

sending the feedback reminder to a messaging system or application;

providing a first user option to view content of the feedback reminder; and

displaying the feedback reminder in response to user selection of the first user option, wherein the feedback reminder includes or allows access to the insight information.

2. The method of claim 1, wherein providing one or more user interface controls includes providing a first user interface control for enabling a user to select particular insight for inclusion in the feedback reminder.

3. The method of claim 2, wherein the particular insight includes one or more stated goals.

4. The method of claim 2, wherein the particular insight includes content of a career statement.

5. The method of claim 2, wherein the particular insight includes a specification of a predetermined competency or lack thereof.

6. The method of claim 2, wherein displaying includes displaying content of a feedback reminder, wherein the content includes the particular insight or link thereto.

7. The method of claim 6, wherein the content includes an option to reissue the feedback reminder after a predetermined interval.

8. The method of claim 1, wherein providing one or more user interface controls includes providing a user option to trigger retrieval of information pertaining to a feedback recipient from an Enterprise Resource Planning (ERP) application for inclusion in the feedback reminder.

9. The method of claim 8, wherein the messaging system includes an email application.

10. The method of claim 8, wherein the messaging system includes a mechanism for displaying a worklist.

11. The method of claim 1, wherein providing one or more user interface controls includes providing a user option to deliver the feedback reminder to the messaging system at a particular recurring interval.

12. The method of claim 1, wherein providing one or more user interface controls includes providing a user option to schedule delivery of the feedback reminder based on an occurrence of an event.

13. The method of claim 12, wherein the event includes an event specified via an electronic calendar.

14. The method of claim 1, wherein the first user option includes a second user interface control for providing a user option to append a note to the feedback reminder.

15. The method of claim 1, wherein the first user option includes a third user interface control for providing a user option to view a note history associated with the feedback reminder.

16. The method of claim 1, wherein the first user option includes a fourth user interface control for providing a user option to reply to a feedback reminder, thereby initiating a feedback exchange.

17. The method of claim 16, further including generating a first signal in response to selection of the user option to reply to a feedback reminder and forwarding the first signal to an ERP application, wherein the first signal indicates that feedback a feedback exchange has occurred.

18. The method of claim 16, further including generating a second signal in response to selection of the user option to reply to a feedback reminder and forwarding the second signal to a notes repository, wherein the second signal includes contents of a reply message pertaining to the feedback exchange.

19. An apparatus comprising:

a digital processor coupled to a display and to a processor-readable storage device, wherein the processor-readable storage device includes one or more instructions executable by the digital processor to perform the following acts;

configuring a feedback reminder in response to one or more signals from a user input device;

in response to the configuring, using the digital processor to automatically select insight information relating to a performance evaluation of a person;

sending the feedback reminder to a messaging system or application;

providing a first user option to view content of the feedback reminder; and

displaying the feedback reminder in response to user selection of the first user option, wherein the feedback reminder includes or allows access to the insight information.

20. A processor-readable storage device including instructions executable by a digital processor, the processor-readable storage device including one or more instructions for:

configuring a feedback reminder in response to one or more signals from a user input device;

in response to the configuring, using the digital processor to automatically select insight information relating to a performance evaluation of a person;

sending the feedback reminder to a messaging system or application;

providing a first user option to view content of the feedback reminder; and

displaying the feedback reminder in response to user selection of the first user option, wherein the feedback reminder includes or allows access to the insight information.